Code of Conduct: Driver / Delivery Partner Guidelines

Grab maintains a zero-tolerance policy towards violations of the Code of Conduct that we hold our independent driver and delivery-partners accountable to as part of our Grab community. This Guideline provides details of infringements of the Code of Conduct that may result in suspension or termination of user access to the Grab platform.

Maintain proper documentation to drive.

You must hold a valid national driving and vocational license at all times and other permits as may be required by the relevant authorities. You and your vehicle must also be covered with valid insurance as stipulated by local regulations. Be truthful about your criminal record. It is your responsibility to update and resubmit your documents when they expire, if they are revoked or as and when requested by Grab.

Examples of Infringement

  • No valid Insurance- Driving without valid Insurance
  • Driving without a valid PDVL/TDVL/ Driving license
  • False declaration of criminal record / Fail to declare criminal record
  • Failure to produce vocational licence when requested
  • Grab’s threshold for demerit points issued by Traffic Police is 18 points. Driver partners who reach this threshold will have their Grab account terminated.
  • PR Driver partners are required to produce Employment Letters issued by a Chauffered Services Company stating that “you are employed as a Chauffered Services Driver”.
  • PR drivers are required to declare if you are no longer employed as a Chauffeured Services Driver. If you switch to another company or business providing chauffeured services, you are required to update Grab by producing latest Employment Letters stating that you are still legally employed as a Chauffeured Services Driver.

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Assault, harassment or abuse of any kind will not be tolerated. 

The following behaviours are prohibited on our platform: Attempted or actual physical assault, verbal or physical sexual harassment, rape, murder, kidnapping, threats and intimidation, and sexual advancement between drivers and users, whether consensual or otherwise. Do not ask overly personal questions or comment on anyone’s appearance. You are strictly prohibited from contacting your passenger after the trip for personal reasons. In a dispute, do not take matters into your own hands.

Examples of Infringement

  • Committing the following towards all Grab users and Grab employees:
    • Attempted or actual criminal acts on the platform including physical/sexual assault, rape, murder, or kidnap
    • Attempted or actual sexual advancement
    • Explicit staring, leering, or gestures
    • All forms of verbal or written – sexual or non-sexual harassment/threat/intimidation via phone calls, messaging apps, social media including but not limited to asking personal questions or commenting on appearance
    • Use of vulgar, rude, or inappropriate words in any form
    • All forms of physical or in-person harassment
    • Contacting or stalking users after bookings are completed for personal reasons either online or in-person

Do not commit crimes.

You may be penalised under the prevailing law if you commit any criminal acts such as theft, robbery, possession of illicit materials or weapons, acts of vandalism or damage to property. We will work closely with law enforcement agencies to investigate and prosecute offenders.

Examples of Infringement

  • Any criminal offence under State Law
  • Any offence under any relevant statute
  • Driver partner is under investigation for criminal offence by authorities
  • International damage or vandalism to Grab user’s or company’s property
  • Failure to comply with regulations/instructions as required by Grab or the government

Follow road safety laws.

Do not commit traffic violations or drive recklessly that may endanger the lives of our users, and other road users and pedestrians. This includes complying with regulatory or traffic laws, speed limits, obeying road signals and traffic lights, using use of hands-free kit while operating vehicle, and ensuring your passengers (if any) wear a seatbelt. You should always wear a seatbelt or a helmet. Avoid operating your vehicle for long hours and take sufficient breaks.

Examples of Infringement

  • Causing injuries/ permanent disability/ death to users, third parties or pedestrian(s)
  • Violating traffic regulations including but not limited to
    • Causing injuries/permanent disability/death to users, third parties or pedestrian(s)
    • Operating vehicle without a valid license or insurance
    • Driving or riding above the speed limit on roads or footpaths
    • Driving or riding without a seatbelt/helmet
    • Distracted driving or riding
    • Driving or riding while fatigued
    • Reported unsafe driving/riding behaviour
    • Intentionally concealing vehicle registration plate

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Alcohol, drugs and weapons are not tolerated.

Do not consume drugs or alcohol while you are on the Grab platform. Illegal substances, open containers of alcohol and weapons are not permitted in your vehicle. If a user or member of the public believes you may be under the influence of drugs or alcohol, they have the right to end the booking immediately and alert Grab or the authorities. Do not accept or deliver illegal items and /dangerous goods, including any special requests from users for goods and/or services that are not part of Grab’s services. If you have reason to suspect the nature of the contents of your parcel, please notify Grab and the authorities.

Examples of Infringement

  • Possession of any weapon such as guns, pepper spray, batons, or knives
  • Possession of illegal drugs or committing any illegal drug-related offences
  • Being under the influence of drugs or alcohol during a Grab booking
  • Intentional or attempted usage of the Grab platform as a proxy for criminal activities such as drug trafficking, money-laundering, transportation of illegal goods and items
  • Accepting items for delivery other than those allowed by the service without reporting to Grab/authorities: (a) illegal/suspicious items (e.g. illegal drugs), (b) dangerous goods (e.g. weapons), (c) items deemed prohibited in GrabExpress waybill or (d) any other item prohibited by law

Look after your vehicle.

Maintain your vehicle in a good operating condition, in accordance with industry safety standards and local regulatory requirements. Make sure you only use the vehicle that is registered with Grab.

Examples of Infringement

  • Complaints on condition of your safety equipment (seatbelt / helmet)
  • Internal/external damage on vehicle affecting quality or safety of the vehicle (e.g. windscreen cracked, door or windows not working, air conditioning not working)
  • Driving a different vehicle/plate/account than the one indicated in the app
  • Driving or riding a different vehicle/plate/account than the one indicated in the app
  • Permitting any other person to use your vehicle or license to do Grab bookings on your behalf
  • Not using the correct mode of transport/delivery as registered with Grab
  • Sharing or pooling of vehicle during bookings/deliveries
  • Smoking in vehicle
  • Not maintaining cleanliness of vehicle

Practise good hygiene.

Maintain good personal hygiene at all times. Please do your part to ensure a safe environment for your customers, your family, and yourself. Regularly refer to latest official guidelines for requirements on personal and vehicle cleanliness.

Examples of Infringement

  • Driving or riding if you feel unwell
  • Not ventilating or disinfecting vehicle / delivery bag regularly
  • Placing food items in unsanitary locations like: floor or ground, dirty and dusty place (near footwear or on shoe-rack), near bin (trash or recycling) and any surface that is stained or soiled.
  • Unnecessarily opening or tampering with food packaging without a valid reason.
  • Removing food from packaging during delivery