Grab Merchant Centre

1. Fill up our booking form.
2. After submission, use the Calendly link at the end to secure a time and date to attend your business review. 
3. Once successfully booked, an email notification and a contract will be sent to you. This must be signed before your Business Review. 
4. Once we have received the signed contract, we will send you the details of the meeting (including address or zoom meeting link).
5. The email notification will also include the link to reschedule and cancel the appointment. In the event of any last-minute changes, please contact gmc.enquiries@grab.com no later than 1 working day before your appointment.

You may select either an online Zoom Meeting or a Physical Meeting when booking your appointment on Calendly. Merchants are strongly encouraged to have a physical meeting at the Grab Merchant Centre at our Grab@one-north office for the best experience.

We cannot guarantee that the same Account Manager will handle your business review for every visit. Rest assured that before each visit, your dedicated Account Manager puts together your business review and understands your historical performance on Grab. Additionally, after each visit, your Account Manager will keep a file on the outcome and key highlights of your business review, which will be accessed and reviewed by the next assigned Account Manager. 

1. Fill out all the necessary fields in our opt-in form.
2. After you submit your opt-in form, an email notification will be sent to you along with a contract to be signed before your Merchant Concierge Service will begin. 
3. You will then be connected with your Operations Account Manager over WhatsApp and you can reach out to them whenever you need.

With the GMC Merchant Concierge Service, you will gain access to a dedicated Operations Account Manager to handle all your day-to-day operational needs and troubleshoot store issues.

Your Operations Account Manager can help you with:

• Menu edits
• Setting up of promotions
• Sharing of Grab marketing campaigns
• Checking of onboarding status for new outlets 
• Device troubleshooting
• Day-to-day troubleshooting
• Post-campaign reports

You may add up to two PICs into the WhatsApp group with our GMC Operations Account Managers. 

You are free to split your outlets into different WhatsApp groups should you require more PICs. However, do note that the fee per outlet per month does decrease if more outlets are grouped into the same WhatsApp group. 

1. Fill out all the necessary fields in our sign-up form.
   1. Do note, should you submit the above form after the 25th of every month, you will only be eligible to start on the following month. For example, if you sign-up on the 26th of May, your RSG package will start on the 1st of June. 
2. An email notification will be sent to you once your application has been received along with a contract to be signed.

• RSG is open only to GrabFood and GrabMart Merchants that opened new outlets on Grab within the last 1-3 months.

No, it will only apply to the outlet that you sign up for. These outlets have to have been opened on Grab within the last 1-3 months.