Grab Merchant Centre

The Grab Merchant Centre serves as a dedicated point of engagement for small-medium enterprises. It encompasses a range of services to foster collaboration and accelerate Merchants’ business growth on Grab.

What we offer

1

Driving Sustainable Business Growth

We curate affordable solutions for both new and existing Merchants which provides the necessary tools to grow their business

2

Streamlining Operational Support

We offer direct assistance to Merchants to quickly navigate various operational issues, to ensure their delivery business is run smoothly

3

Building Community & Engagement

We run events & workshops for Merchants to learn from industry experts, network amongst peers & interact with Grabbers

Testimonial

Forbidden Tea

Local business serving bubble tea, wraps, pies & pizza

The experience at GMC was really great. It helped us gain a lot more insight on how our business fares on the platform, how customers view us, our customer demographics and ideas on how we can do better. We implemented the recommendations from our Account Manager and it worked out very well for us.”

Lai Huat Signatures

Local business offering Zi Char Buffet

Our session at the GMC was very informative and engaging. We signed up for GrabAds through the GMC platform and adjusted our advertising budget and direction based on our account manager's recommendations.”

BLOOMS: BY M.

Home-grown brand selling hand-crafted flower bouquets

All the topics covered by the account manager during my GMC Business Review were great. It provided me with data on BLOOMS: BY M from a customer's perspective. This is very valuable and I formed a list of improvements that I immediately discussed with my team thereafter to improvement after the session.”

Mama Don

Owner of Insinyur Martabak and Grab merchant-partner

Ever since we became a GrabFood merchant-partner, our sales have grown three-fold! We not only lowered our expenses, we also grew our exposure and customer base.”

Our suite of services

Business Review

Merchant Concierge Service

Ready, Set, Grab!

Spill the Tea

Events & Workshops

About this service

Helping you grow your business with a GMC Business Review
  • Our Business Reviews are designed to drive systematic & sustainable business growth for our Merchants by utilizing the wealth of our Grab ecosystem data.
  • The GMC will provide you with a 1-on-1, personalised Business Review session with an Account Manager based on your past 3 months performance. This data will cover your overall financial performance, customer analysis, marketing analysis and operations. Based on these insights, you will receive recommendations tailored to your business’ goals and needs.
Sign up here
Streamlining your operations with GMC's Merchant Concierge Service
  • The Merchant Concierge Service is a subscription-based personal hotline for any operational queries and assistance EXISTING Merchants may have
  • With the GMC Merchant Concierge Service, you will gain access to a dedicated Operations Account Manager to handle all your day-to-day operational needs and troubleshoot store issues.
Sign up here
Accelerate your new business with GMC's Ready, Set, Grab! Package
  • Get a headstart as a new Grab Merchant! Our Ready, Set, Grab! Package encompasses a suite of tools tailored just for new merchant-partners like you.
  • An affordable, all-in-one starter kit that aims to give NEW Merchants a strong head start on Grab through boosting their visibility
  • Unlike larger brands on Grab, small-medium businesses may not always have the same resources or scale to jumpstart a new store’s growth on Grab. The GMC created bite-sized solutions tailored for small-medium businesses to remain competitive Our Ready, Set, Grab! Package comprises a set of tools at special rates starting at just $388 specially for new up-and-coming Merchants
Sign up Here
Spill the Tea
  • Spill the Tea is Grab Merchant Centre’s (GMC) newest channel to keep you updated on everything Grab Merchant related! From seasonal campaigns to the latest GrabMerchant App updates, be the first to hear about them when you tune into our 15 mins livestream happening at 15:00 hours every 3rd wednesday of the month.
  • Attendees will be entitled to a good LOBANG as well!
Sign up for our next Spill the tea webinar here
Upgrade your business knowledge with GMC Free Workshops and Webinars
  • During our GradAds Manager Webinar, we will be sharing with all of you on how to navigate the GrabAds Ad Manager and share tips and example from some of our existing merchants on how they managed to grow their business on Grab.
  • Our Marketing Manager Workshop will include an in-person walkthrough of how to set up and optimise your ads with our new Marketing Manager platform on your Merchant Portal.
  • Stay tuned for more of our free workshops and webinars

How we helped our merchants

How we helped our merchants

How we helped our merchants

How we helped our merchants

How we helped our merchants

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

Be our partner

If you are not an existing merchant-partner, start your journey with us today.

Sign Up Now

Sign Up Now