In this episode of Grab a Seat—Grab’s tech podcast—Chief People Officer Ong Chin Yin and Group Head of Mobility and Delivery Businesses Sean Goh share what has kept them at the company for close to a decade. 

It definitely wasn’t the snazzy office, says Goh. When Ong and Goh joined the company, Grab was just a small start-up with a fraction of the number of employees it has today.

Goh graduated with a law degree but never practised. Instead, he went on to take on roles in investment banking and consulting. 

“Either I wanted to experience lots of things or I didn’t really know what it was that called out to me,” says Goh of the time he was trying out different roles. At Grab, however, he was able to see the impact of the work he did. 

Meanwhile, Ong was drawn to the opportunity to head up the people function at Grab having been in human resources for a good part of her career. 

She had played a huge role in shaping the company’s culture. As Grab grew bigger, Ong and her team began focusing on developing leadership culture within the organisation. Following many focus group discussions, Grab’s 4Hs—Heart, Hunger, Honour, Humility—were established.

(Watch: The guiding principles behind Grab’s evolution—a conversation with Grab CEO Anthony Tan)

While the 4Hs were first introduced as part of leadership culture, these core values eventually trickled down to every Grabber, says Ong. 

“How people show up every day is very important,” says Ong.

Goh highlights how Grab’s culture has been central to building strong relationships, promoting engagement, and developing a sense of camaraderie among employees. 

“Ultimately what gives you a sneak peek into the company is the people you meet,” says Goh. 

Watch the full video or tune in to the podcast as Ong and Goh share more about what it’s like working at Grab. 

The Grab a Seat podcast is available to listeners on 30 streaming platforms including Apple, Spotify and YouTube.

New episodes launch on a weekly basis.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.