Support at every step: Here’s what we do to make riding with Grab safe

Grab Editorial

. March 21, 2025 . Regional

At Grab, safety is at the core of everything we do. Whether you’re a passenger or one of our driver and delivery-partners, we strive to provide a secure and comfortable experience from start to finish.

Our approach to safety encompasses a wide range of features and initiatives designed to protect everyone on our platform, even before the trip starts.

Here’s a look at some of the most important Grab safety features.

Pre-trip safety measures

Authentication

It’s important to us to know who’s behind the steering wheel, which is why we ask drivers and delivery-partners for real-time selfie-verification when they use their apps. This ensures identities of the drivers match the details they’re registered with, preventing account sharing.

Safe communication

Communication between drivers and passengers is crucial, but it must be secure. Grab protects phone numbers by using masked numbers, ensuring privacy is maintained. Our system also blocks vulgar language and provides a reporting option for inappropriate behavior, creating a respectful communication environment.

On-trip safety features

Audio Protect

With Audio Protect, we add an additional layer of security by recording audio during trips. These recordings can help in resolving disputes and ensure accountability, creating a safer environment for both drivers and passengers.

All recordings are encrypted and accessible only to Grab-authorised personnel, law enforcement officials, and government authorities in the event that a safety incident is reported. The audio for up to five days, after which they will be permanently deleted if there is no incident report.

Grab Safety Centre

During the trip, our Safety Centre acts as a guardian angel. Passengers can share their real-time trip details with loved ones, which includes driver details and the estimated time of arrival. The app offers an SOS button for emergencies, which will link you directly with the local first responders and police, if required. The app also provides an easy way to report all kinds of safety issues, and our specially trained safety team is on stand-by to handle such reports. These tools ensure that help is just a tap away.

Trip monitoring and real-time speeding alert

Our advanced trip monitoring system keeps an eye on the journey, collecting various data points about the trip—for instance, deviations from the expected route. It also offers real-time speeding alerts to drivers. This feature not only enhances safety but also promotes responsible driving habits.

Post-trip safety initiatives

Driving safety report

After the trip concludes, our Driving safety report provides valuable insights into driving behavior. This report encourages driver-partners to maintain safe driving practices and offers constructive feedback for improvement.

Fatigue nudge

Recognising the importance of alertness, our fatigue nudge feature gently reminds drivers to take necessary breaks. This proactive measure helps prevent fatigue-related incidents, ensuring that drivers are well-rested and focused on the road.

Feedback from drivers and passengers

Feedback is a cornerstone of our continuous improvement. We actively seek input from both drivers and passengers to understand their experiences and make necessary adjustments. This collaborative approach empowers our community to contribute to a safer Grab environment.

At Grab, safety is an ongoing journey, and we are committed to enhancing our features to meet the evolving needs of our users. By integrating innovative technologies and fostering a culture of safety, we aim to provide a secure and enjoyable experience for everyone on our platform.

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