We made it easier to book a Grab ride from the airport in advance

Arriving at an airport always comes with a dose of stress. You have to make your way out of the terminal, collect luggage, and organise a ride to your destination. This can feel like a hassle, whether you’ve just returned home from a holiday, or touched down in a foreign city for a business trip.

With our latest update to Grab’s Advance Booking feature, we hope to make things easier for travellers.

Reducing uncertainty

Many Grab users are already familiar with our Advance Booking option. Instead of relying on Grab’s instant match-making, you can set the desired pick-up time in advance. It takes some uncertainty off your plate.

Currently, over 50 per cent of Grab’s Advance Bookings are rides to the airport. It’s clear that this feature is already a hit with travellers. What we needed to do is improve the experience when it comes to pickup from the airport.

We took in our user’s top requests and created an updated airport pickup experience, which users can access within the Advance Booking feature.

So what does the new experience look like?

Flight information integration

One of the biggest upgrades we’ve made to Advance Booking for airport pick up is flight information integration.

At the time you create a booking, simply enter your arrival date and flight number. 

We’ll track your flight status and adjust the pickup time dynamically based on real-time flight updates! This ensures that drivers can accommodate delays without causing additional stress or charges for passengers.