Grab launches Family Account BETA for users to be part of their loved ones’ journeys

We all know what it’s like to worry about a family member who has to take a late-night car ride. If you’re a Grab user, you might have asked your loved ones to share their ride details, so you know if they’re on their way home safely. Chances are you’ve also booked a ride for a friend or family member who has run out of cash or does not have access to cashless payment methods. 

We’re pleased to say we have introduced Family Account BETA—a new feature that makes keeping track of and paying for your loved ones’ rides much easier. 

Starting December 7, 2023, users in Singapore can sign up for a Family Account. This will allow a Family Account administrator to add their loved ones as members, share their payment methods and keep track of where their family members are—even when multiple trips are happening at the same time. 

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Family Account will be rolled out across other markets in 2024. This means users will be able to add members who are in other parts of the region to a Family Account, and manage rides for their loved ones—wherever they are. 

Users want to manage rides for loved ones  

We started building Family Account because we learned that more than 50 per cent of users were already booking rides on behalf of family in Singapore, the Philippines, and Indonesia. 

About 62 per cent of respondents from all our markets also say they would like an option to link their family members’ Grab accounts to theirs. 

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The top reason for doing so is to check in on their family members: users want to ensure their loved ones arrive safely at their destinations. The next most popular reason is convenience, as sharing a payment method as a family makes things easier.

How Family Account works

To get the Family Account up and running, the admin simply sends an invitation to each member’s Grab account.