AI IN ACTION

Solutions

Using AI to solve problems for our users and partners

We developed a tool that allows users to build apps without coding
Spellvault allows Grabbers to build highly customised LLM apps that support their daily tasks.
November 3, 2024
Regional
How we use GenAI to help GrabFood menu items stand out
Our new tool helps merchant-partners generate succinct food descriptions to help sales.
October 10, 2024
Regional
We simplified data discovery with LLMs. Here's how
LLMs can simplify the process of finding internal data, which plays a crucial role in organisations’ decision-making.
October 3, 2024
Regional
The AI technology that gives Grab’s copywriting tool Mystique its voice
We leverage Grab’s data to craft creative, personalised messages at scale with machine learning and generative AI.
September 6, 2024
Regional
Meet Mystique, the AI-powered copywriting tool that helps Grab communicate effectively
Our in-house copywriting tool boosted engagement rates and reduced our creative teams’ workload
September 6, 2024
Regional
GrabRideGuide, our new AI tool that guides driver-partners to real-time ride demand areas
Its one of the ways we’re upgrading the Grab experience for driver-partners with AI
September 4, 2024
Regional
With automated menu translations, GrabFood merchants reach more consumers
Our accurate menu translation models take the guesswork out of ordering food in a foreign language.
August 16, 2024
Grab’s Help Centre articles are now available in Chinese, thanks to machine translation
Machine translation is helping us on our mission to make Grab as accessible as possible for diverse users.
February 9, 2024
How Grab uses AI to generate more precise delivery instructions
Delivery-partners making their way to consumers will now see pop-ups that display information such as nearby landmarks to help them get to consumers sooner.
January 29, 2024

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

    As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

    Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.