What is Hitch Club?
The Hitch Club loyalty programme allows you, Hitch Drivers, to accumulate points with every ride. Move up the tiers and unlock exclusive benefits.
If you are a Hitch Driver, you’ll be automatically enrolled into Hitch Club – no opt-in is required.
Note: GrabCar, GrabFood, GrabMart and GrabExpress driver-partners who are also on GrabHitch will be excluded from Hitch Club as you will be entitled to join Emerald Circle.
FAQs about the Hitch Club
What is Hitch Club?
Hitch Club is a loyalty programme to reward GrabHitch Drivers while they drive.
How can I join?
If you are a Hitch Driver, you’ll be automatically enrolled into Hitch Club – no opt-in is required. If you wish to become a Hitch Driver, sign up here!
Note: GrabCar, GrabFood, GrabMart and GrabExpress Driver-Partners on GrabHitch platform will be excuded from Hitch Club as you will be entitled to join Emerald Circle, a loyalty program tailored for commercial drivers.
Is there a subscription or membership fee?
Nope! Hitch Club is completely FREE for all Hitch Drivers. Simply unlock Emerald tier by completing a ride every month to start enjoying exclusive benefits!
What benefits will I get?
A wide range of GrabBenefits (eg. reduced commission fee, birthday voucher) and partner benefits (fuel, automotive and lifestyle) to provide you with greater cost savings beyond driving.
How does Hitch Club work?
Hitch Club operates on a completed ride system that will be refreshed monthly. Each completed ride equates to 1 point, your total points at each month will determine your tier the next month. At the start of a new month, your earnings will be reset to 0.
How can I achieve a higher tier?
You will have to accumulate sufficient points to meet the minimum requirement of each tier within the month. Your total completed rides determine your tier the next month.
Will I lose my tier or be downgraded?
Yes, if you do not meet the minimum point requirement of your existing tier, you will be downgraded in the next month. Drive consistently to maintain or upgrade your tier!
When will my tier be upgraded if I have met the minimum earnings requirement?
Your tier will be upgraded on the 2nd day of the following month.
Terms & Conditions
- As a GrabHitch driver, you are automatically enrolled into the GrabHitch Driver loyalty programme named Hitch Club (“Hitch Club”) operated by the Company and/or its Affiliates.
- Driver-Partners with the following service types (JustGrab, GrabCar, Grabtaxi and GrabFood/Mart/Express) are excluded from Hitch Club as they are entitled to Emerald Circle, a loyalty program tailored for commercial drivers.
- There is no membership fee required. However, only active members are entitled to Hitch Club benefits.
- To be an active member, you will need to complete at least 1 ride every month to unlock the Emerald tier and start enjoying benefits.
- As an active Hitch Club member, you will gain access to GrabBenefits and Partner benefits – promotions, discounts, free gifts and other benefits offered by the Company and/or third party merchants from time to time.
- Hitch Club offers four tiers for active members, as follows:
- Emerald
- Ruby
- Sapphire
- Diamond
- The completed rides required to achieve each tier within each month, as set out below:
- Your rides are calculated and captured in the driver app within 24 hours. At 8AM daily, your total rides will be made accessible on the driver app, reflecting your previous day’s completed rides.
- The Company reserves the right to communicate this to you via alternative channels.
- Your tier and points will be refreshed monthly which means:
- a) Your points each month will determine your tier the next month.
- b) At the start of a new month, your earnings will be reset to 0.
- You will only be upgraded or downgraded to the next tier on the 2nd day of the following month, based on your current month’s total rides.
- Hitch Club offers two categories of benefits:
- GrabBenefits – benefits offered by Grab
- Partner Benefits – benefits offered by our partners
- GrabBenefits
A. Reduced Commission Fee
- Eligible for drivers in Sapphire and Diamond tier only, determined at 8% and 5% respectively.
- Effective from the day you qualify for Sapphire/Diamond as indicated in the app, i.e. all completed rides with pickup time after the 1st of each month 08:00:00 will be charged at the new rate.
- Deduction will be rounded down to the nearest ten-cent, e.g. 5% on $11 fare ride will be charged at $0.50 (rounded down from $0.55)
- Reflected in your driver wallet after your ride is completed as per standard procedure.
B. Birthday Voucher
- Eligible for drivers in Ruby, Sapphire and Diamond tier only.
- The $10 GrabFood voucher is credited to eligible drivers’ account on the first week of their birthday month.
- The GrabFood voucher will be valid during driver’s birthday month, is non-transferrable and valid for one time use only.
- The voucher code is redeemable via the Driver App > GrabBenefits tab.
- Partner Benefits
- Benefits differ across tiers and is subjected to change from time to time, as indicated on the driver app and website.