We’re making system updates to GrabHitch
This will require you to update your Grab app to the latest version so you can continue driving on GrabHitch.
Also note that from 23 November 2020, you will no longer see the pick-up point and destination information for your past GrabHitch rides in the Grab app. But don’t you worry, no other information is affected. For your own record, we will email a copy of your ride history by 30 November.
Update your Grab app to the latest version via Apple Store or Google Play to continue using GrabHitch.
FAQ
Q: Why did Grab delete all past booking location details in my trip history? Can it be recovered?
A: We are making system updates to provide you with the best app experience.
As part of this process, we update locations from time to time. Unfortunately, we are unable to display past locations within your Trip History or Statement Hub.
Q: How do I Identify which booking I want to file for No-Show Claim, refund, Fare Evasion or recharge in my booking history?
A: You may identify the specific booking based on the booking ID in your Trip History. Other details such as date, time, fare amount and booking state can also be used to identify the booking in case you did multiple rides in one day.
Q: My created routes are missing some location details.
A: Our system updates may have resulted in some mapping changes. Please ensure your app is updated to the latest v5.123.0 and re-create your saved routes to start viewing the recommended list of bookings again.
Q. Why is my e-statement missing ride location details?
A: Due to the system updates, you will no longer be able to see pick-up point and destination information for past GrabHitch rides after 23 November 2020. However, we will email a copy of your ride history by 30 November.