GrabExpress Delivery-Partner Guide
Being on the road and delivering packages comes with a unique set of challenges, as such, we’ve put together this guide on standard delivery practices to help you navigate these situations.
Upon receiving a job, you will see the job’s information displayed on the card. You will have 50 seconds to accept a job.
Remember to always check the following to avoid accepting a job that you cannot complete:
- Service type
- Fares
- Number of Drop-Offs
- Locations
How do I know if it’s a multi-stop delivery?
As shown on the examples above, job cards will display any of the following:
GrabExpress – Bike: Single pick-up and a single drop-off
GrabExpress – Bike – Multi Stop: Single pick-up and multiple drop-offs
GrabExpress – Meds: Medication delivery
Head to the sender’s address immediately, and follow these steps:
- Check the “delivery info” tab for the sender’s unit number and contact information. Pick the parcel up from the sender’s door, and do take note of the following:
- Contact the sender upon arrival, and remember to ensure that you pick up the right parcel.
- Take clear photos* of parcels that shows:
- Parcel condition
- Labels (if any)
- Pick up location in the background. Do include noticeable landmarks or door number.
- Pack the parcel carefully, and avoid squeezing or crushing it. For food items, remember to keep them upright to avoid spills or leaks.
*Photos should not include faces. If items are bulky or heavy, do place them down and take a photo from a distance.
Be sure to complete the trip as soon as possible. Do not engage in other delivery activities or other non-Grab related activities while on a GrabExpress delivery.
Do also remember to ride/drive safely, and to use a GPS if needed.
Once at the drop off location, do follow these steps:
- Check the “delivery info” tab for the receiver’s unit number and contact information. Do remember to deliver the parcel to the receiver’s door, and also take note of the following:
- Take a clear photos* of the parcel that shows:
- Parcel condition
- Labels (if any)
- Drop off location in the background.
- Take a clear photos* of the parcel that shows:
- Contact the receiver upon arrival, and remember to ensure that you deliver the right parcel, especially if there are multiple drop-offs.
*Photos should not include faces. If items are bulky or heavy, place them down and take wide shot of the parcel and the background.