If you are diagnosed with one of the 37 critical illnesses listed, you must make a claim within 6 months from the date of diagnosis of the covered critical illness. You or your family members are entitled to make a claim if you survive for at least 7 days from the date of your diagnosis. If you pass away before 7 days have passed, your beneficiary cannot make a claim.
You or your beneficiary can make a claim directly with Income via claims.digitalincome.com.sg/ci in just 4 simple steps.
Income will pay out the claim via PayNow to the bank account linked to your National Registration Identity Card (NRIC) or your Foreign Identification Number (FIN). Income usually takes 14 working days to process your claim once all documents are received. However, more time may be required to process claims which require further clarification. For such cases, Income will keep you informed.
If you have any questions regarding the claims process, please contact the Income hotline at +65 6788 1777.