You can file your claim within 30 days from the date of the accident or hospitalisation/medical leave by accessing Grab Driver App > Insurance > Claims.
Alternatively, you can call Chubb’s Customer Service Hotline at +65 6299 0988 (Mondays to Fridays, 9.00am – 5.00pm, excluding Public Holidays).
You’ll need to fill out a claim form and attach the following documents:
- Medical certificate or hospital discharge summary
- Medical report (if applicable)
- Any statement obtained from the police or other authorities regarding a road traffic accident (if applicable)
All accidents should be reported to the Chubb by submitting the claim report within the stipulated agreement period, no later than 30 days after the accident occurred. Further documents or information may be required by Chubb depending on the circumstances of your claim.
If you are claiming for Prolonged Medical Leave Insurance, you will also need to submit any other documentary evidence required by Chubb under the Earnings Protection Insurance program.