The Grab service fee varies from trip to trip so that our driver-partners can be compensated fairly for the time and distance they travel to pick up a passenger.
In scenarios in which more effort is required, the service fee will be lower to take into account higher earnings; alternatively, the service fee may be higher if less effort is required.
With fairer fares for our driver-partners, passengers will also experience higher likelihood of getting their rides which in turn will drive more reliability and demand. This can lead to more earning opportunities for our partners.