Tiers will next be renewed in the first week of every calendar quarter (e.g 1 Jan 2023).
You will be accessed on your performance over a 3-month period in each calendar quarter (e.g. Tier for Q2 2023, Apr – Jun 2023, will be determined by your performance between Jan – Mar 2023)

Trip count is based on completed GrabFood, GrabExpress and GrabMart completed trips during the assessment cycle, according to the time of order completion.

Diamond tier is only open to the top 5% of Sapphire partners. Note that Diamond tier is by invitation only.

Your Emerald Circle tier will be refreshed within the first week of the new quarter. Benefits for the new tier will start the week after the new confirmed tier is completed.

The tiers refresh every quarter and you will be tiered according to your total number of completed trips. If no trips are done during that cycle, you will be automatically tiered to Emerald at the end of the assessment cycle.

Here are a few reasons this may have happened:

• You did not complete the minimum number of trips required to maintain your tier. If you fail to hit the minimum benchmark in your current tier, you will be downgraded accordingly based on the minimum benchmark assigned for each tier based on your vehicle type.

• You did not meet the following requirements:
• Acceptance Rate ≥90%
• Cancellation Rate ≤ 10%
• Driver Rating ≥4.5
• Completion of Grab Delivery-partners skills Training (only applicable for GrabFood delivery-partners activated after 21 June 2021)

• You had been caught with fraudulent behaviour. Grab does not tolerate fraud, and any delivery-partner found guilty of such offences will be downgraded to Emerald immediately. No appeal will be considered.

Appealing will be allowed within the first 5 days of each quarter. Please submit an appeal via this form and provide the supporting documents (e.g. hospitalisation leave). Do note that the form will only be available the first 5 days of each quarter.

Appeals will be reviewed on a case by case basis. Grab has the final decision on the appeal result due to other factors.

Upon immediate update of vehicle type, your trip target for that cycle will be of that new vehicle type.

Example : Delivery-partner, who is currently at Ruby tier, submitted his request to change his vehicle type from Bicycle to Motorbike during the tier assessment cycle.

Upon a successful change of vehicle type, he will have to meet the targets for his new vehicle type.

For change of vehicle type, please submit your request at I want to update my delivery mode/vehicle details for GrabFood

All new joiners will start from Emerald tier first. They will be able to progress to higher tiers to unlock more benefits if they manage to complete the minimum trip targets for the respective tier and complete the Delivery-Partner Skills Training.