Your wallet is in safe hands
Whether it's paying for a meal, topping up your wallet or paying for online shopping in instalments, your wallet is safeguarded by the highest levels of security and protection.
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Separated for your security - Your GrabPay balance is held in a dedicated customer account with United Overseas Bank (UOB) to protect your funds from being compromised.
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Only you should access your account. That’s why we offer biometrics such as fingerprint and facial recognition to ensure that your account is safe.
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Lock and deactivate your card instantly with just one tap if your card has been misplaced or compromised. Rest assured that GrabPay does not store your card information.
Learn about GrabPay Card here.
Data Encryption
Card details and transactions are encrypted end-to-end and Grab doesn’t store your card information.
Data Privacy
We do not share your personal information with unsolicited external parties.
Data security
GrabPay and GrabPay Mastercard are PCI DSS level 1 compliant which means that at every stage of the transaction, your data is protected by the highest standards of data security.
Get acquainted with our suite of fraud-busting capabilities that protect you and your money.
For more questions, please visit our Help Centre.
GrabPay is regulated as a major payment institution by the Monetary Authority of Singapore (MAS). In accordance with MAS regulations, GrabPay is required to impose wallet and transaction limits on GrabPay’s e-money account as well as perform customer identity verification measures.
By knowing the identity behind each GrabPay wallet user, we’re able to create a secure payments platform for everyone that can mitigate the risks of fraud, identity theft, money laundering, and other illicit activities. This identification process is also known as KYC (“Know Your Customer”).
As a fully verified user, your wallet balance limit at any given time is increased from SGD$1,000 to $5,000. To verify your wallet, simply complete the customer identification process by submitting your identification document to us. It’s simple; follow the steps here.
Yes, your identification documents submitted for the purposes of Customer Identification will be stored, used and processed in accordance with the Grab Privacy Policy, which complies with Singapore’s Personal Data Protection Act.
Rest assured that documents are collected securely for the purposes of identifying and verifying our users to meet our obligations in combating money laundering and terrorism financing activities.
If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through the Grab app for GrabPay MasterCard and lodge a police report for further investigation.
If you have shared your Grab app login credentials or suspect any irregular activities/charges on or from your account, please reset your password or GrabPIN and report it immediately to us here.
Grab keeps your personal data and information safe and secure. If you do not recognize a transaction in your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.
What may be considered as suspicious activities on your Grab account?
Let us know here if you noticed any suspicious activity or transaction in your account which you did not authorize and we will investigate this further.
Yes, GrabPay is regulated by the Monetary Authority of Singapore (MAS).
Find more comprehensive articles in our Help Center, dedicated to all your queries about security of your Grab account.
Safer payments everyday
Safer payments everyday