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Know where your loved one is on the map, and when they have boarded or alighted with in-app notifications.
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Let the driver know how they can look out for your family member with a 3-way chat feature.
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Help your family member check and settle the bill directly. They won’t even have to bring along their wallet!
Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.
Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.
No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.
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For more questions, please visit our Help Centre.
Be part of your family’s journey whenever they use Grab! With a Family Account, you can now have peace of mind knowing that your family is traveling safely with Grab.
Receive real-time trip updates and pay for your family’s rides, all within the convenience of your Grab app.
Family Account is available for everyone you nominate as a family member, as long as they are 18 years old and above. You can add up to 9 members into your Family Account and start receiving trip updates from your Grab app. Family account is currently available only to Singapore Grab users.
To create your Family Account, follow these steps below:
Do note that currently, only Grab users in Singapore are able to create a Family Account.
Select a payment method. This will be shared with your family members, whenever they need your help to pay for their bookings. Please note that each Grab user can only create one Family Account. If you are already a member in another Family Account, you will not be able to create a separate Family Account.
To book a ride via your Family Account:
If you’ve joined a Family Account, it will be selected for you by default.
Enjoy hassle free location sharing and live Group Chat when you book a ride using Family Account. If you have selected Family as your ride profile, and your location will be automatically shared with your family admin.
Your Family Admin will be able to see all the members’ ongoing rides and past rides from the Activity page.
If you’re uncomfortable to share your ride location with your Family Admin, please book your rides using your Personal profile.
Your safety is important to us, and even more so to your Admin. We want your family to have peace of mind when you are traveling with Grab, and the best way to do so is for them to know where you are.
Proceed to book per usual and make sure to tap your Family profile.The Admin’s shared payment will be selected for by default. Members will have the flexibility to switch to their personal payment methods if they do not wish to use a shared payment method.