OVO Case Study

As Indonesia’s number one e-wallet, OVO reaches across 354 cities and towns, helping over 60 million consumers make payments easily and securely. However, without the ability to detect fraud in real-time, OVO found themselves vulnerable to different fraud Modus Operandi around cashback and reward abuse that caused them to suffer significant losses. 

This case study describes how our team of experts at GrabDefence deployed tools such as Guardian Device Intelligence and Ground Intelligence to provide OVO with immediate protection against fraud, keeping their fraud loss rate to near zero. 

Download the case study to learn more.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.