Thursday September 12th, 2019

Submit a Fair Play report in just a few clicks!

Now you can do it via the Help Centre

Recently, we’ve launched the Grab Fair Play Rewards Programme, a programme where driver-partners can get rewarded up to USD $1,000 based on severity and novelty of the reported fraud cases.

In our efforts to provide driver-partners a platform to stand up and voice out against unfair use and abuse of the service, we’ve taken the step to simplified the reporting process.

Now, driver-partners can submit a report faster and easier via the Help Centre!

How do I submit a report?

1) Submitting the report using an Android device

Here is how you can submit a report via the Help Centre if you are an Android user:

    1. Launch your Grab Driver Application
    2. Tap on ‘More’ and look for ‘Support’
    3. Tap on ‘Help Centre’
    4. Search and tap on ‘Submit FairPlay’
    5. Fill in the required details and submit the report
    6. Wait for a reply from us via your email address registered with Grab

2) Submitting the report using an iOS device

Here is how you can submit a report via the Help Centre if you are an iOS user:

  1. Launch your Grab Driver Application
  2. Tap on ‘Support’
  3. Tap on ‘Help Centre’, followed by ‘Accident and Safety’
  4. Search and tap on ‘Submit FairPlay’
  5. Fill in the required details and submit the report
  6. Wait for a reply from us via your email address registered with Grab

Note: Please be informed that the following issues are NOT covered in Grab Fair Play Rewards Programme:

  1. Passenger cancellation 
  2. Ride payment issue
  3. Incentive issue 
  4. Account suspension

To know more about Grab Fair Play Rewards Programme, please click the button below.