Komsan Chiyadis
GrabFood delivery-partner, Thailand
Covid-19 response
Grab is working closely with our partners to create and implement initiatives that ensure everyone has access to the right information and resources to get vaccinated.
Vaccination for all
Grab’s goal is to reach fully vaccinated* status for all Grab employees and Grab driver- and delivery-partners by the end of 2022*. We are working closely with governments to use our reach and network to ensure greater distribution of vaccines across SEA.
We are subsidising the cost of Covid-19 vaccines for driver- and delivery-partners not covered by national vaccination programmes.
Grab is also providing discounted rides to and from vaccination centres for those requiring assistance—such as the elderly or disabled.
*We recognise that this is dependent on the availability and access of vaccines to our partners and the wider community, and are closely monitoring this.
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Learn more about our collaboration with the Indonesian government to roll out SEA’s first Covid-19 vaccination drive-through and walk-in service in Bali for essential workers.
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Financial assistance
To help ease the financial burden of driver-partners who are hospitalised due to Covid-19, Grab is providing financial assistance, rental waivers, insurance protection, and earnings support.
Additional earning opportunities
We expanded the GrabMart and GrabAssistant services to more countries across the region, allowing our partners to access more earning opportunities through the Grab platform.
Loans to help merchant-partners
Grab provides merchant-partners with loans to sustain their business plans, making sure that they not only survive but also stand a chance to thrive during these times.
Help for small business partners
Initiatives like our #LocalHeroes campaign have allowed merchant-partners to use our app as a channel to promote their food businesses and rally communities to support them.
Our Hawker Centre 2.0 campaign in Singapore helps small hawker stalls digitalise their business and provides them with more opportunities to sell. Consumers can order from different hawker stalls within a hawker centre, in a single order.
Features like Self-serve Ads let merchant-partners buy their own ads on the platform, empowering merchant-partners to promote their business.
Safety and hygiene standards
Early into the pandemic, Grab launched GrabProtect: a suite of safety and hygiene measures to minimise Covid-19 risk on our transport services.
No mask, no ride
Passengers and driver-partners must wear a mask at all times. If either is not wearing a mask, either party can cancel the ride and the cancellation penalty fee will be waived. Cancellation reasons are monitored and necessary action is taken to ensure safety standards are enforced.
Online health and hygiene declaration
Driver- and delivery-partners are required to submit an online health and hygiene declaration form through the app before starting the ride or delivery. This is to confirm they do not exhibit Covid-19 symptoms and have adopted necessary safety measures. Driver- and delivery-partners are also required to take a mask selfie before starting their shift.
Contactless delivery
Consumers can notify delivery-partners via GrabChat to leave their orders at their doorstep, lobby, or specified location.
Cashless payments
Consumers are encouraged to choose cashless payments to minimise contact, making every ride and delivery even safer.
Hygiene kits for partners
Driver- and delivery-partners are advised to frequently disinfect their vehicles and GrabFood delivery bags. Grab has also worked with multiple partners to provide free GrabProtect hygiene kits that include face masks and sanitisers for our partners.
Safety feedback
Consumers are able to provide feedback through our in-app ratings and feedback feature on health and hygiene concerns. Their feedback is investigated and necessary action is taken to ensure everyone’s safety.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
