At Grab Philippines, the safety and well-being of our community, including our consumers, rider-partners, driver-partners, delivery-partners, and financial service users, are our top priority. Given the current adverse weather conditions and widespread flooding in many areas, we have implemented comprehensive measures across all our services to ensure everyone’s safety.

• Support for Grab Partners:
  Our Mobility (GrabCar, MOVE IT) and Delivery partners are essential to our operations, and their safety is paramount. We have activated our Calamity Assistance Program to provide support to our partners affected by severe weather. This program provides necessary resources and assistance to ensure our partners’ safety and well-being. Additionally, we utilize GrabMaps to provide our partners with real-time information on safe routes. By utilizing reports from our driver- and delivery-partners, we are helping them navigate safely through affected areas. Our 24/7 Safety and Incident Response Team is on standby to assist with any emergencies or issues that may arise. This ensures that help is available whenever and wherever it is required.

• Mobility Services (GrabCar and MOVE IT):
  Amid challenges such as road closures, flooding, and heavy rainfall, we request for the patience and understanding of our consumers as there may be some booking difficulties and delays – particularly in the areas severely affected by the weather. Our rider- and driver-partners are advised to prioritize their safety and are equipped with the necessary information and resources to make informed decisions. We ask our passengers to exercise utmost patience and understanding as our partners strive to meet the needs of our commuting public under these challenging weather and road conditions. 
• Delivery Services:
  The safety and well-being of our delivery partners are our top priority, especially during severe weather. While we understand that some of our delivery partners may still want to pursue earning opportunities, we have proactively communicated and emphasized that their safety must always come first.Through online channels and in-app notifications, we have been advising them to avoid flooded areas.

  We understand that many of our customers rely on our food and grocery delivery services, particularly while staying indoors for their safety. Please bear with us as we continue to try and provide the best possible service amid ongoing weather conditions, while also prioritizing the safety of our delivery-partners.

• Financial Services:
  Our financial services, including GrabPay and lending products, remain operational to support our customers and partners during these challenging times. We understand that access to financial services is crucial, especially during emergencies. We encourage our users to utilize our digital platforms for their transactions, minimizing the need for physical travel and ensuring safety.

We are continuously monitoring the weather situation and will provide updates as necessary. We encourage everyone to stay informed, prioritize their safety, and follow the advisories issued by local authorities.

We appreciate your understanding and cooperation as we work together to ensure the safety and well-being of our entire community. Thank you for your continued trust in Grab Philippines.

###