Grab Ride Do’s and Dont’s

Besides getting you safely to your destination, we certainly hope the ride would be pleasant for both our Driver Partners and Passengers. Help us make every ride a positive experience by following these ground rules.


Grab Ride
Do’s and Dont’s

Besides getting you safely to your destination, we certainly hope the ride would be pleasant for both our Driver Partners and Passengers. Help us make every ride a positive experience by following these ground rules.


  • A respectful environment for everyone
  • Safety and Law
  • Ethics and Fairness in all dealings

Let’s treat everyone as we wish to be treated, and create a respectful riding experience.

Wear decent clothing

E.g. long trousers, collared tees, and close-toed shoes.

Stub out before driving

Smoking leaves an unpleasant smell, especially for non-smoking passengers. After smoking, we recommend you use hand sanitisers.

Accommodate reasonable requests from passenger

E.g. adjusting the temperature of the air-conditioner, and the volume of the radio.

Help passengers with their luggage

We encourage all Drivers to provide the best service to our Passengers. Do offer your help if you are able to do so.

Provide service without discrimination

Serve passengers regardless of their race, religion, nationality, disability, political beliefs, gender, sexual orientation, age or any other personal characteristics.

Service animals

Please accept bookings from riders with service animals if it doesn’t offend the tenets of your religion.

Suitable conversational topics

You may engage in a light-hearted conversation depending on your passengers’ receptivity. Avoid conversational topics that could be sensitive, e.g. commenting on appearances, political & religious beliefs.

Be mindful of personal boundaries

Any form of sexual offence is strictly forbidden and may result in criminal prosecution under the law. This includes direct or indirect actions, including making lewd comments/texts, sexual harassment, unlawful restraint, and drugging.

Keep it professional

You should never initiate contact through text, calls, or in person with any passenger after the trip.

Check for any personal belongings left behind by Passengers

If Passengers’ belongings (including cash or mobile phone) are found, you are required to:

  • notify Grab immediately upon discovery; and
  • return them to the passenger, or to Grab, while informing Grab within 48 hours of discovery.

Tip

Driver Partners are encouraged to keep your acceptance rates high and cancellation rates low as we are counting on you to keep our service reliable and our systems efficient. This is a win-win situation as you will benefit from an increase in your earnings.

*To protect the interests of all our Driver Partners and Passengers, necessary actions, including withholding of incentives, suspension, termination or blacklisting from Grab platform, will be taken towards Driver Partners engaging in any activities that are deemed to be against the interests of Grab. For more information, please refer to the Code of Conduct for Drivers.