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Grab started with safety in mind, and it will always be our priority.
See below for a quick snapshot of our key safety features, or dive into the full story here.
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Emergency Button
Call for help to your exact location. This button will notify your loved ones or the local authorities.
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Share My Ride
Share your location easily with your loved ones in real time, along with the details of the ride you’re in and who your driver is.
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Driver Fatigue Management System
This system uses data science to analyse fatigue, so it can remind your driver to take a break when necessary.
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Suspicious Login Detection
To protect your account from accidental or intentional takeovers, security checks are performed to verify your identity.
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Driver’s Weekly Report Card
Using advanced algorithms, we track our drivers’ driving characteristics, and give them weekly reports to improve on safety and comfort.
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Personal Accident Insurance
Know that you’re protected throughout your ride with our free Personal Accident Insurance. To make a claim, just submit a form via our Help Centre.
From the moment you book a ride, right till the moment you arrive at your destination, we are constantly enhancing your experience in many ways.
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GrabChat Picture Messages
To help your driver locate you quickly, you can send a picture of your exact location.
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GrabChat Voice Messages
Can’t type at the moment? Reach your driver by sending a voice message instead.
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Recommended Entrances and Pick-up Points
We’ve added 4 million pick-up points across Southeast Asia. So it’s more convenient for you to pick a recommended and easier-to-reach location, especially in busy areas or at places with multiple entrances.
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Change Destination
Now, you have the option of changing your destination/drop-off point while in transit. Your fare will be updated, taking into account the distance already travelled.
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Cancel Anytime
Keyed in a wrong destination? Changed your mind? Cancel your booking during the driver-search phase, with no penalty or charges incurred.
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Driver Reallocation After Cancellation
In the event of a driver cancelling on you, the app will automatically assign a new driver to pick you up.
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Saved Places
Save your favourite destinations like home, work or anywhere you like for faster booking.
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Trip Rating
We’ve made it easier for you to give feedback based on the rating that you’ve chosen for your driver.
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Route Display
Now you’ll be able to see the estimated Arrival Time of your driver before being picked up, and your estimated Arrival Time once your ride begins.
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Tipping
You’ll now have the option of tipping your driver within the app, as a thank you for great service.
Note: This option is only available if you picked the cashless payment method.
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Call Support
We’ve made it quicker for you to get help from our customer support agents. Now you can pick from a list of issues even before you make your call.
From a range of benefits, offers, and experiences, to plans that help with savings, we’re making constant improvements to make your experience with us even more rewarding.
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Improved Platinum and Gold Tier Benefits
Your new GrabRewards benefits include priority allocations, and discounted ride and food redemptions. Platinum users will also enjoy additional vouchers, deals, and a special monthly reward.
On top of that, you’ll enjoy special discounts on sites like Booking.com. To sign up for this, visit your GrabRewards catalogue.