We review our bookings on a regular basis to ensure a good experience for both our drivers and passengers. Our review shows that you may not have used our app in accordance to Grab’s Terms of Service and hence we have deactivated your access.

Appeal forms submitted will be evaluated based on the merits of the information provided and we will only respond to applicants with a strong case for appeal. Our decision is final and no further correspondence will be entertained.

*Please note that we reserve the right to pursue legal action, if you submit an appeal application, and upon further investigation we collect further evidence of fraudulent activity.