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PERSPECTIVES

Harnessing AI for public good: Grab’s approach to AI Governance

As we embrace AI at Grab, we’re also setting up a system of checks and balances to manage its risks
November 20, 2024 Regional
Latest Stories

Grab’s design process in the spotlight at Singapore Design Week

The people of design at Grab took centre stage at the 2024 Singapore Design Week.
November 18, 2024 Singapore

Grab puts 75 Southeast Asian F&B merchants on Times Square Billboard

Being featured on the Times Square billboard was an opportunity for smaller players to be recognised on an international stage.
November 13, 2024 Regional

Grab Ventures Velocity startups pitch at Tech in Asia Jakarta Conference

The startups in the seventh batch of GVV, Grab’s startup accelerator, presented to potential investors and are piloting their solutions in Grab
November 5, 2024 Indonesia , Regional

Perspectives

Insights on AI's impact and potential

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Harnessing AI for public good: Grab’s approach to AI Governance
As we embrace AI at Grab, we’re also setting up a system of checks and balances to manage its risks
November 20, 2024
Regional
[Watch] Tackling customer problems with tech | Tech in Asia Conference 2024
Grab’s CTO Suthen Thomas discusses how companies don’t always need the most complex tech to find success and the role of AI in the digital age.
September 2, 2024
Regional
The machine learning magic that powers Grab’s marketplace
Rain or shine, Grab reacts to environmental factors in-real time. What goes on under the hood when it makes subtle adjustments?
August 8, 2024
Regional
[Watch]: How quickly can AI be scaled? Panel at Fortune conference
Tech leaders convened at Fortune’s Brainstorm AI Singapore event to discuss how AI tools are being deployed across Asia
August 1, 2024
Regional
How GenAI accelerates product development cycles at Grab
Generative AI has many useful applications at Grab. Most importantly, it is helping us innovate faster
July 26, 2024
Regional
AI to be major driving force for Asia’s growth: Grab CTO
Suthen Thomas Paradatheth discusses the impact of generative AI on Asia’s growth trajectory at the Reuters NEXT APAC leadership summit.
July 19, 2024
Regional
Harnessing AI for public good: Grab’s approach to AI Governance
As we embrace AI at Grab, we’re also setting up a system of checks and balances to manage its risks
November 20, 2024
Regional
[Watch] Tackling customer problems with tech | Tech in Asia Conference 2024
Grab’s CTO Suthen Thomas discusses how companies don’t always need the most complex tech to find success and the role of AI in the digital age.
September 2, 2024
Regional
The machine learning magic that powers Grab’s marketplace
Rain or shine, Grab reacts to environmental factors in-real time. What goes on under the hood when it makes subtle adjustments?
August 8, 2024
Regional
[Watch]: How quickly can AI be scaled? Panel at Fortune conference
Tech leaders convened at Fortune’s Brainstorm AI Singapore event to discuss how AI tools are being deployed across Asia
August 1, 2024
Regional
How GenAI accelerates product development cycles at Grab
Generative AI has many useful applications at Grab. Most importantly, it is helping us innovate faster
July 26, 2024
Regional
AI to be major driving force for Asia’s growth: Grab CTO
Suthen Thomas Paradatheth discusses the impact of generative AI on Asia’s growth trajectory at the Reuters NEXT APAC leadership summit.
July 19, 2024
Regional
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Engineering

Powering millions of daily orders processed quickly and safely

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GrabDefence: Building anti-fraud technology for Southeast Asia’s digital age
Grab’s enterprise anti-fraud solution is finding adoption with digital platforms in the region for its unique capabilities
October 4, 2024
Regional
We made translations on GrabChat more accurate. Here’s how.
When we received feedback that these translations were occasionally inaccurate, we put together an engineering squad to build an in-house translation model.
September 19, 2024
Regional
From map-making cameras to food lockers: Grab’s global IoT team develops smart devices in-house
Internet-of-Things (IoT) devices are already all around us. Here’s how they make the Grab user experience better every day
June 14, 2024
Regional
[Watch]: How to leverage data for success with Grab's data science team
Data science spans all departments at Grab. In-house experts Serene Ow and Jia Chen explain how their teams glean insights from vast troves of data
May 20, 2024
Regional
How we make GrabMaps better with KartaDongle, our smart car device
A smart car device developed in Grab’s IoT lab, KartaDongle allows Grab to map more efficient navigation routes for users and driver-partners.
December 7, 2023
Regional
Malls are a maze, so we started mapping indoors to help driver-partners find their way
Grab’s Indoor Maps helps driver-partners navigate large, complex malls across Southeast Asia
November 17, 2023
Regional
GrabDefence: Building anti-fraud technology for Southeast Asia’s digital age
Grab’s enterprise anti-fraud solution is finding adoption with digital platforms in the region for its unique capabilities
October 4, 2024
Regional
We made translations on GrabChat more accurate. Here’s how.
When we received feedback that these translations were occasionally inaccurate, we put together an engineering squad to build an in-house translation model.
September 19, 2024
Regional
From map-making cameras to food lockers: Grab’s global IoT team develops smart devices in-house
Internet-of-Things (IoT) devices are already all around us. Here’s how they make the Grab user experience better every day
June 14, 2024
Regional
[Watch]: How to leverage data for success with Grab's data science team
Data science spans all departments at Grab. In-house experts Serene Ow and Jia Chen explain how their teams glean insights from vast troves of data
May 20, 2024
Regional
How we make GrabMaps better with KartaDongle, our smart car device
A smart car device developed in Grab’s IoT lab, KartaDongle allows Grab to map more efficient navigation routes for users and driver-partners.
December 7, 2023
Regional
Malls are a maze, so we started mapping indoors to help driver-partners find their way
Grab’s Indoor Maps helps driver-partners navigate large, complex malls across Southeast Asia
November 17, 2023
Regional
View more

Design and research

How we gather and translate knowledge on the ground to develop the Grab superapp

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Grab’s design process in the spotlight at Singapore Design Week
The people of design at Grab took centre stage at the 2024 Singapore Design Week.
November 18, 2024
Singapore
How does Grab build products for a diverse region?
Head of mobility Samir Kumar dives into the ways Grab builds and scales products effectively.
August 1, 2024
Regional
Taking the last bit of friction out of food deliveries with smart food lockers
We’re trialling food lockers across Southeast Asia to simplify meal handover in crowded locations
July 25, 2024
Indonesia , Singapore , Thailand
‘Immersions’ help Grab build for local needs
Thriving in Southeast Asia’s diversity is one of Grab’s strengths. We developed a playbook to make it work
July 4, 2024
Regional
Here’s how we designed the camera that helped us map Southeast Asia
From small alleyways to footpaths, our latest camera was designed to map the region more efficiently than before.
June 25, 2024
Regional
How we made marketing solutions affordable and low-risk for small businesses
With just a few taps, even the smallest merchant-partner can kickstart a campaign on the Grab app.
May 24, 2024
Regional
Grab’s design process in the spotlight at Singapore Design Week
The people of design at Grab took centre stage at the 2024 Singapore Design Week.
November 18, 2024
Singapore
How does Grab build products for a diverse region?
Head of mobility Samir Kumar dives into the ways Grab builds and scales products effectively.
August 1, 2024
Regional
Taking the last bit of friction out of food deliveries with smart food lockers
We’re trialling food lockers across Southeast Asia to simplify meal handover in crowded locations
July 25, 2024
Indonesia , Singapore , Thailand
‘Immersions’ help Grab build for local needs
Thriving in Southeast Asia’s diversity is one of Grab’s strengths. We developed a playbook to make it work
July 4, 2024
Regional
Here’s how we designed the camera that helped us map Southeast Asia
From small alleyways to footpaths, our latest camera was designed to map the region more efficiently than before.
June 25, 2024
Regional
How we made marketing solutions affordable and low-risk for small businesses
With just a few taps, even the smallest merchant-partner can kickstart a campaign on the Grab app.
May 24, 2024
Regional
View more

Trends

Findings from our data into user behaviour, drivers and the superapp ecosystem

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How AI raises the stakes in digital fraud
Scammers are using AI to target victims online. But anti-fraud tech is also becoming more sophisticated
November 21, 2024
Regional
Travel safely and seamlessly this holiday season with Grab’s latest travel features
Whether you’re headed to Bali, Thailand, or Vietnam, these travel tips from Grab make international trips a breeze
July 17, 2024
Regional
[Watch]: Grab’s top product managers share tips of the trade
Grab product team leaders Shweta Padmanabhan and Tom Waechter explain their product management workflow
July 1, 2024
Regional
Retail Media Networks, the rising advertising superpower
Digital advertising is going through a major shift. The future lies in RMNs, and that’s good news for brands in Southeast Asia
June 26, 2024
Regional
[Watch]: Grab’s Mobility team sets its sight on new ride-hailing frontiers
Mobility is Grab’s oldest vertical, but that doesn’t mean it's stagnant. Team leaders discuss what’s next
June 3, 2024
Regional
From Garut to Kupang: Grab’s impact on MSME empowerment in Indonesia’s small towns
Grab continues expanding its footprint in Indonesia, creating opportunities for small-scale entrepreneurs at the forefront of digitalisation
May 7, 2024
Indonesia
How AI raises the stakes in digital fraud
Scammers are using AI to target victims online. But anti-fraud tech is also becoming more sophisticated
November 21, 2024
Regional
Travel safely and seamlessly this holiday season with Grab’s latest travel features
Whether you’re headed to Bali, Thailand, or Vietnam, these travel tips from Grab make international trips a breeze
July 17, 2024
Regional
[Watch]: Grab’s top product managers share tips of the trade
Grab product team leaders Shweta Padmanabhan and Tom Waechter explain their product management workflow
July 1, 2024
Regional
Retail Media Networks, the rising advertising superpower
Digital advertising is going through a major shift. The future lies in RMNs, and that’s good news for brands in Southeast Asia
June 26, 2024
Regional
[Watch]: Grab’s Mobility team sets its sight on new ride-hailing frontiers
Mobility is Grab’s oldest vertical, but that doesn’t mean it's stagnant. Team leaders discuss what’s next
June 3, 2024
Regional
From Garut to Kupang: Grab’s impact on MSME empowerment in Indonesia’s small towns
Grab continues expanding its footprint in Indonesia, creating opportunities for small-scale entrepreneurs at the forefront of digitalisation
May 7, 2024
Indonesia
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.