Terms of Service: Transport, Delivery and Commerce

A. GrabFood

1. For GrabFood Users:

1.1. The Application allows you to place orders for food and beverage from food and beverage providers (“GrabFood Merchant”), for such orders to be delivered to you by third party delivery service providers (“Delivery Service Providers”). Grab does not own, sell or resell any food and beverage items and does not control the GrabFood Merchants, the Delivery Service Providers or any services provided by them. You understand that any order that you place shall be subject to the product availability and location serviceability of the GrabFood Merchants and/or the Delivery Service Providers.

1.2. All food order and delivery bookings placed on the Application (“Food Order”)are treated as confirmed. You shall not be entitled to cancel your Food Order once you have received a confirmation. If you cancel your Food Order after it has been confirmed, you remain liable to pay the delivery fee in full regardless of whether the order has been prepared by the GrabFood Merchant. It’s your liability to pay the Food Order value in full where (i) cancellation is made by you after the GrabFood Merchant starts food preparation or (ii) you do not show up at delivery or (iii) you are unreachable physically or via phones after 10 minutes as from the Delivery Service Provider arrives the destination designated by you via Application. Grab reserves the rights to withhold any unsettled delivery fee in any method of payments that Grab deems so appropriate.

1.3. Upon your successful completion of placement of a Food Order, the GrabFood Merchants and/or the Delivery Service Provider may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, Grab is not involved in and will not be responsible for any separate arrangement between you and the GrabFood Merchant and/or Delivery Service Provider regarding the amendment and/or cancellation of orders made by you where such arrangement is not confirmed and recorded on the Application.

1.4. Grab, the GrabFood Merchant and/or Delivery Service Provider may not to process your Food Order in the event you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable, if the requested delivery location falls outside the delivery zone offered in the Application, or unavailability of items ordered. The Delivery Service Provider may refuse to deliver your order if it is not packed well or if it is too large or heavy to transport.

1.5. The prices of food and beverage items reflected in the Application are determined solely and be fully liable by the GrabFood Merchant and are listed for information only.

1.6. Prices of food and beverage items as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by the GrabFood Merchant, be incorrectly reflected and in such an event the GrabFood Merchant may cancel your order(s). The GrabFood Merchant shall be solely responsible for any warrantee/guarantee of the food products sold to you and in no event shall be the responsibility of Grab.

1.7. If you wish to use or apply any promotion codes or discounts, you must enter the available promotion codes or discounts upon checkout of the booking. All promotion codes and discounts are subject to its specific terms and conditions, are mutually exclusive and cannot be combined with other promotions, unless otherwise stated. The price payable for the discounted food or beverage item may be rounded and will be set out on the check out page for your booking. You agree that we are not obliged to accept late submission of promotion codes and discounts after the checkout process has been completed. We will not be liable for any losses, damages, costs and expenses suffered or incurred as a result of the theft or illegal or fraudulent usage of any promo codes and discounts. We may take any action against you if you have been found to be using any promotion codes and discount in an illegal or fraudulent manner, including without limitation, suspending or terminating your user account. Pursuant to arrangement or agreement between you and the GrabFood Merchant and/or Deliver Service Provider pursuant to Clause 1.1.3 above, you may no longer be eligible for the promotion code(s) or discount(s) for the order placed. In such circumstances, Grab reserve the right to remove the application of the promotion(s) or discount(s) from the order(s) placed or otherwise carry out the necessary action to correct the promotion(s) or discount(s) which has been incorrectly applied.  

1.8. The GrabFood Merchant shall be solely responsible for any warranty in relation to, and quality of, the food and beverage products sold to you.

1.9. You are responsible for ensuring that the details entered by you in respect of the Food Order on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of food and beverage items that you order by reason of erroneous delivery details entered by you on the Application.

1.10. After the delivery of the food and beverage items, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverage items (including but not limited to containers) whether caused directly or indirectly by you or any person acting on your behalf.

1.11. If applicable, by placing an order for beer or alcohol (“Alcohol Order”) from any GrabFood Merchants, you warrant you are at (i) at least eighteen (18) years old; and (ii) you fully understand that drinking beers or alcohols can harm your health. In the event you are not the end consumer of the Alcohol Order, you hereby warrant that the person who collects and consumes the orders (the “Recipient”) will always at least eighteen (18) years old.

1.12. The GrabFood Delivery Service Providers shall have the right to request your / Recipient’s ID for age verification, or to refuse to deliver any Alcoholic Order to any person who at the time of delivery or collection of takeaway does not appear to be at least eighteen (18) years old; or to any person who is, or appears to be, under the influence of either alcohol or drugs at the time of delivery or collection of takeaway and in such an event you agree that Grab, the GrabFood Merchant, GrabFood Delivery Service Providers shall not be liable to make any refund for payment already made to you.

1.13. In the event you are under eighteen (18) years old, you hereby agree the legal consequences will be at your own risk and responsibility, and agrees to indemnify, defend and hold harmless Grab, the GrabFood Merchant, GrabFood Delivery Service Providers, or any of Grab’s third party service providers, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners (“Indemnified Party”),  from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to any action in attempting to deceive, manipulate, conceal from Grab, the GrabFood Merchant, GrabFood Delivery Service Providers, in relation to inaccuracy or breach of its representations, and/or its beach of any law or any rights of a third party, including but not limited to the aforementioned minimum age limit.

2. For GrabFood Merchants:

2.1. SERVICES AND ORDER EQUIPMENT

2.1.1. In consideration of the Service Fee, Grab shall

(a) make available to Merchant the Grab App and the Account in order to enable and facilitate: (i) End Users’ purchase of Meals provided by Merchant; (ii) Merchant’s access to on-demand delivery and logistics services by Delivery Partners and the matching of Merchant with such Delivery Partners in order for Delivery Partners to perform delivery or logistics services in relation to Meals sold by Merchant; and

(b) provide lead generation and other related arrangements in connection with Clause (a) above,

(the “Services”).

2.1.2. Merchant agrees that Grab is a technology company providing GrabFood on the Grab App only and GRAB providers a platform for Merchant to connect with Delivery Partners. As platform provider, GRAB has no obligation to process, prepare and deliver Meals and GRAB shall not be involved in any agreements, terms and conditions or rights and obligations between the End User and Merchant.

2.1.3. Merchant shall install any equipment reasonably if so required by Grab for Merchant to receive orders for Meals (including, without limitation, a tablet, or other automated, electronic means of receiving orders) (“Order Equipment”). Any Order Equipment provided by Grab will remain Grab’s sole property and shall be used solely for purposes related to fulfilling Merchant’s responsibilities under this Agreement.

2.2. PARTIES’ OBLIGATIONS

2.2.1. Grab’s obligations

(a) Grab will present and keep updated on the Grab App the Restaurants information and Meal information offered by Merchant, to the extent that such information and updates are communicated to Grab by Merchant in a timely manner.

(b) Grab will ensure that, when an order for a Meal is placed by an End User via the Grab App, such order will be communicated to the Merchant.

(c) To the extent as permitted by law and as hereby authorized by the Merchant, Grab may receive the End Users’ payments for such Meals as prepared and reimburse such payments to the Merchant on the terms and conditions hereunder.

(d) Grab will facilitate the management of customer service and complaints of the End Users and transfer the relevant information to the Merchant for handling the complaints initiated by the End Users.

2.2.2. Merchant’s obligations

(a) Merchant shall provide Grab with all information and updates on the Restaurants and Meals as necessary to enable Grab to fulfill its obligations under Clause 2.2.1. Such information must be complete, accurate and up-to-date at all times and includes but is not limited to Merchant’s menu, logo, images of Meals, prices, and Merchant’s company particulars.

(b) Changes to information provided under Clause 2.2.1 shall be communicated by Merchant to Grab immediately (and in any event no later than 1 Business Days after such change occurring). Notwithstanding the foregoing, Merchant shall honour all Meal orders made in reliance of any information (even if outdated) published on the Grab App.

(c) Merchant shall verify the information published by Grab and immediately point out any mistakes or inaccuracies.

(d) Merchant shall ensure that all prices of Meals offered on the Grab App are identical to the prices offered by Merchant to customers through any other platform, channel or facility (including but not limited to delivery platforms, channels or facilities of Merchant and/or third parties).

(e) If there is any change to Merchant’s business and/or operating licenses, Merchant shall communicate such change to Grab immediately (and in any event no later than within 24 hours of such change).

(f) Merchant shall allow Grab and shall assist Grab to place any marketing materials relating to GrabFood and its related information, and any other products and services provided by GRAB and/or its Affiliates if so required by Grab at the Restaurants’ premises or any other place of business of Merchant, without any charge to Grab.

(g) Merchant shall ensure that all information published on the Grab App relating to Merchant, Restaurants and/or Meals is in compliance with all legal and regulatory requirements.

(h) In the event where Merchant amends any content of a Meal Order placed by an End User, Merchant shall ensure that by amending such content:

i./ Merchant have obtained the prior consent or acceptance from the affected End User; and

ii./ Grab is not involved in and will not be responsible for the amendments made by Merchant, though Grab reserves the right to (but is not obliged to) carry out Rectification Measure(s) (as defined in the Terms of Use) to correct the amendment(s) made or otherwise resolve dispute or complaint arising from or in connection with the amendment(s) made.

(i) Merchant shall ensure that any and all information provided by Merchant to Grab does not violate any third party’s Intellectual Property Rights.

(j) Merchant shall process all orders with all reasonable care and as soon as they are submitted by the End User. Merchant shall prioritise orders made through GrabFood. Orders shall be fulfilled and be ready for collection by the relevant Delivery Partner within the pre-agreed timeframe.

(k) Merchant shall use best efforts to maintain sufficient inventory of all advertised Meals at all times.

(l) Merchant shall ensure that, throughout all Meal menu operating hours, the Order Equipment is turned on and kept online and available to receive and process orders for Meals.

(m) Merchant shall ensure that all Meals offered are of high quality and their storage, production and preparation comply with all relevant food safety and other regulations. Any violations of such regulations shall be notified by Merchant to Grab immediately. Merchant shall be responsible to handle and resolve all food safety complaints and issues raised by End Users (including, if necessary, processing and satisfying claims under Merchant’s relevant insurance policy/ies).

(n) Merchant shall take all necessary or desirable actions to facilitate Delivery Partners’ collection of Meals.

(o) Merchant shall ensure that it shall not sell illegal items or any items that Merchant does not have permission or licence to sell or send.

(p) Merchant hereby authorizes Grab to receive the End Users’ payments of Meals in accordance with laws.

(q) Merchant acknowledges and agrees that the End Users may make payment of the Meals by cash, debit cards, credit cards, wire transfer, internet banking, online payment, or other pre-paid or post-paid methods which may be made available on the Grab App at the sole discretion of Grab from time to time. In case Grab provides any payment method which may facilitate the End User to pre-pay for the, inter alia, Meals, Merchant hereby acknowledges and agrees that Grab shall be fully entitled to any interest and/or benefits arising out of such prepaid amounts made by the End User (where applicable) in accordance with the terms and conditions of each payment method provided by Grab at its sole discretion from time to time.

2.3. MARKETING AND PUBLICITY

2.3.1. The Parties may conduct marketing and advertising activities in relation to the Meals as mutually agreed by the Parties. Such activities may be through various channels such as social media channels, websites or blogs. For avoidance of doubt, Grab may at its own costs provide promotion offers for the Users to promote the business activities and Services of the Parties provided hereunder.

2.3.2. On an ongoing basis, Merchant shall share with Grab its marketing calendar and plans (including but not limited to the discounts and promotion details), for the mutual exploration of marketing and advertising activities.

2.3.3. Neither Party shall issue any press release or announcement or otherwise refer to the other Party in any manner with respect to this Agreement or otherwise, without the prior written consent of such other Party.

2.4. FEES AND CHARGES

2.4.1. New Merchant Package and Service Fee: In consideration of Grab’s activation and provision of the Services under this Agreement, Grab shall charge Merchant an New Merchant Package and the Service Fee. For the avoidance of doubt, the Merchant is not allowed to charge any charge (which is not shown on the Grab App) to the User.

2.4.2. Delivery Fee: In no event shall Merchant charge delivery fees to any User.

2.4.3. Remittance to Merchant: Grab shall remit to Merchant the total (i) Meal Payment (including any VAT collected on Merchant’s behalf) earned by Merchant, (ii) less (1) until Merchant has paid the full New Merchant Package, the New Merchant Package (or a portion thereof) and (2) any refunds given to Users (such final remitted amount being the “Meal Revenue”). The Meal Revenue will be remitted on a weekly basis or (if decided by Grab from time to time) on a more frequent basis. “Meal Payment” shall mean the Retail Price of the Meal(s) sold by Merchant via the Grab App (including any VAT collected on Merchant’s behalf) less the applicable Service Fee.

2.4.4. Refunds to Users: Merchant shall be responsible for all costs related to reimbursement to Users in the event any such User(s) request a refund for or raises a complaint in respect of any Meal(s) or part thereof (including, without limitation, any costs associated with retrieving any such Meal(s), if applicable), upon (i) valid request by the Users of refund or raising of a complaint by the Users or (ii) confirmation by the Delivery Partner of the request . For clarity purposes, Grab shall have the authority to evaluate and verify any refund requests from Users and, depending on the context of each case, decide whether or not to contact with the Merchant in compliance with applicable consumer protection laws. Refunds to Users may including but not limited to Meals being out-of-stock, missing Meal items, Merchant being unable to fulfil all/part of an order, late preparation/delivery, Meals are damaged or have technical errors leading to unusability, and health and safety issues with Meals, etc. Grab may deduct refunds from the payments made to Merchant under this Agreement.

2.4.5. Payment/Remittance Method: All payments and remittances under this Agreement shall be affected through such payment/remittance arrangements as may be separately agreed between Grab and Merchant. In addition, Merchants may receive reimbursement for Orders canceled by Users and/or Delivery Partners where the canceled Orders must meet certain conditions (specified by Grab, from time to time). The refund amount will be the full value of the Order (or another value notified by Grab to the Merchant, depending on the specific time), minus the Service Fee and costs arising from the Merchant’s promotional program (includes shipping discount). The maximum number of reimbursements will be determined by Grab at its sole discretion, depending on each specific time.

2.5. Creation and Monitoring of Self-funded Campaign

You may be able to create a campaign or participate in promotion(s) (hereinafter collectively referred to as “Merchant Funded Program”) suggested by us via our tool(s) which is made available on the Application PROVIDED ALWAYS THAT you agree to bear any and all costs or expenses which may arise in connection with the Merchant Funded Program. In the course of such creation, you may be required to indicate information such as the type of your Merchant Funded Program and its proposed duration. The type of the Merchant Funded Program which you may choose from in the Form may be varied from time to time at Grab’s sole discretion.

By creating the the Merchant Funded Program using our tool(s) on the Application, you accept the following additional general conditions:

2.5.1. Where you are submitting any information via our Application or otherwise to us on behalf of your employer, you warrant that you are duly authorized to bind your employer to make such offer. For the avoidance of doubt, any reference to ‘you’ in this Agreement shall also refer to your employee(s). 

2.5.2. Any information you input into our Application where required or otherwise provided to us must be complete, truthful, accurate and not misleading.

2.5.3. Your intention to conduct campaign via our Application must be genuine and must not be conducted in a manner which may be misleading to the end consumers or users. You shall indemnify us in the event where we incur any losses or damages pursuant to the campaign you created via our Application.

2.5.4. Depending on the type of campaign elected by you, the way in which we may facilitate the campaign may differ. You agree that it is your responsibility to review any and all information made available by us on the Application for information on how each type of campaign be facilitated on our systems. If you have any enquiries, you agree that you are responsible to clarify the same with our personnel before creating any campaign using our Application. By creating a campaign using our Application, you irrevocably agree to the way in which the campaign will be facilitated automatically via our systems.

2.5.5.You shall be responsible to directly handle any complaints or enquiries from end users/consumers in respect of the campaign.

2.5.6. You shall be responsible to make a promotion notification or promotion registration with the competent authorities as requested by laws before creating a campaign on our Application.

2.5.7. In the event where you would like to end a campaign earlier than the duration which you have specified in the Application or if any of the item under the campaign has become out of stock prior to the expiry of the said duration, you must immediately indicate the same via our Application in accordance with the process as may be specified by us. Prior to the completion of the said process, you remain liable to bear any and all costs or expenses incurred in connection with the campaign and remain responsible to handle any enquiries or complaints from end users/consumers on the same.

2.5.8. Notwithstanding any provision otherwise and in any event, the successful creation of the campaign using the Application does not indicate our approval that the campaign is in accordance with the applicable law. You agree that you are solely and entirely responsible for maintaining the confidentiality of the information submitted to us and to ensure that the campaign is, and will be conducted, in accordance with the applicable law.

2.5.9. While we do not supervise or monitor the campaign created by you, we reserve the rights to (but are not obliged to) cancel the campaign created by you via the Application.

2.5.10. We may make available to you information relating to the campaign creating using our Application, such information is considered as part of the content of the Application and is subject to Clause 5 below.

2.5.11. You must pay any and all costs and expenses in connection with the campaign in the manner as we may specify.

2.5.12. You must notify us immediately if your Account has been used without your authorization to create a campaign or otherwise use any of the features on the Application or where any other breach of security has occurred. In such event, you agree to indemnify us for any losses or damages that we incur as a result of the unauthorized use (including but not limited to bearing the costs or expenses which have been incurred under the campaign created using your Account). For the avoidance of doubt, we will not be liable for any losses that you incur as a result of someone else using your Account.

2.5.13. You agree that any discounted price payable to you by end users/consumers pursuant to the campaign you created may be rounded in accordance with our internal policies as we may update from time to time.

2.5.14. Advertising activities are provided by Grab Vietnam Co., Ltd. and/or any legal entity having an advertising business as prescribed by law, as designated by us from time to time. 

2.5.15. You agree that, during Merchant Funded Program, we reserve the right to amend the scheme provided that such amendments do not change the cost(s) which you are responsible for us (compared to the cost you previously registered/approved), including but not limited to adjusting the name of the promotional code, minimum order value to apply the promotional code, the amount co-funded by Grab (if any). We will notify you by appropriate means before making these change(s).

2.5.16. Creation and monitoring of self-funded marketing activities is a self-serve service available in the Marketing Manager Services platform. In the event you choose to utilize such self-serve services, you shall comply and be subject to the terms stipulated under the Marketing Manager Service Terms.

2.6. E-commerce Package
E-commerce Package is service offerings of Grab (the “Service”) where merchants (you) will be able to enjoy certain rights and privileges by joining or otherwise indicating interest to the same via the Application and/or Platform, subject to the terms and conditions herein.

2.6.1. You will be deemed to have consented to the Terms of Use as may be amended from time to time when you request to register or otherwise join an E-commerce Package via the Application and/or Platform or when you use the Service via the Application. If you do not agree to the Terms, please do not continue using the Application or the Service. Your continued use of or participation in the E-commerce Package(s) and/or Service after any changes or updates to the Terms of Use, whether or not reviewed by you, shall constitute your consent and acceptance of the revised Terms of Use.

2.6.2. In addition to the above, by requesting to join or otherwise register for an E-commerce Package (“Registration Request”), you agree that you have read and understood the E-commerce Package offer details as provided in the Application and/or Platform, which shall include but is not limited to (i) information relating to the campaign description, (ii) the relevant duration, (iii) the service fee during the campaign period, (iv) the eligible outlets, (v) the pertinent funding obligation(s) and cost, (vi) any specific method of deduction and the included marketing assets. You agree and understand that your Registration Request(s) shall be subject to approval by Grab, and will thereafter serve as a supplement document / side letter / amendment and/or other forms of document thereto, and will be deemed as an integral and inseparable part of your existing contract with Grab.

2.6.3. In order to provide the Services to you, Grab may carry out activities, such as launching promotions, campaign/marketing investments and initiatives, and/or any other initiatives from time to time to the extent it deems necessary in connection with the Services, whether it be a combination of activities or a specific activity, on your behalf. You agree and hereby authorise Grab to do so as well as use your intellectual property (such as logo) for the purposes of such Services.

2.6.4. You agree that any amounts payable to Grab may be subject to all prevailing statutory taxes, charges and or costs as may be in force and any new taxes that may be introduced at any point of time, and you shall be liable for any such taxes on any amount pursuant to the E-commerce Package(s) and/or Service(s).

2.6.5. You may request to terminate an E-commerce Package via such means as Grab may make available for such purpose from time to time (“Termination Request”). Such Termination Request shall be subject to approval by Grab. Unless and until the date on which you receive a confirmation from Grab that the Termination Request is successful, you shall remain liable for any amounts payable to Grab.

2.7. Submission of Content or Information

2.7.1. We do not claim ownership of any content or information that you upload on our Application or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide perpetual license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such license.

2.7.2. Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu) or certain content submitted by user(s) in order to facilitate the Service(s) including without limitation detail(s) of an order placed by a user. You acknowledge that any such content or information may be made available in real time to end customers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end customers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted or amended by you to us (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights. In the event where you amend any content submitted by user(s) such as an order placed by a user, you further agree that by amending such content, (1) you have obtained the prior consent or acceptance from the affected user; and (2) Grab is not involved in and will not be responsible for the amendments made by you, though Grab reserves the right to (but is not obliged to) carry out Rectification Measure(s) (as defined below) to correct the amendment(s) made or otherwise resolve dispute or complaint arising from or in connection with the amendment(s) made.

2.8. Personal Data

Without prejudice to the foregoing, information which you have submitted to us for your registration as a merchant on our systems, which may include your personal data as described in the Privacy Notice, may be linked to the account on the Application or in the course of carrying out Services on this Application. You hereby give your consent to such transfer and storage of information for the purposes of facilitation of your business via our systems, and to facilitate your request to use our products and services in the Application. Your use of the account and the Application may be monitored by us or a third party service provider to provide you with information on your business and Account.

You further agree that any personal data you receive via the Application shall only be used for the direct and specific purpose for which you are provided the personal data; and shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a user via the Application for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.

2.9. Hyperlinks

You must obtain our prior written approval if you wish to link to or make use of any content on our Application. In this regard, you may send us a formal request by way of email for our consideration. For the avoidance of doubt, without our approval, you are not allowed to link or make use of any content on our Application for commercial purposes. In any event, notwithstanding that we have granted approval for the linking, you must not establish a link to our Application (a) in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or (b) in any website which prohibits such linking or will in any way prejudice or compromise our reputation or integrity. We reserve the right to withdraw linking permission without notice. The Application must also not be framed on any other site.

2.10. AI-Generated Item Descriptions

By using the AI-Generated Item Descriptions feature, you accept the following terms and conditions:

2.10.1. Accuracy of AI-generated Description: Grab does not represent or warrant that AI-generated descriptions of menu items will be error-free. AI-generated descriptions are generated by algorithms and might not always accurately reflect the actual ingredients, preparation process, quality, dietary suitability or other characteristics of the products. Specifically, while every effort is made to accurately represent the description of the products, Grab cannot ensure that AI-generated descriptions will be completely accurate. To ensure the information generated by AI technology is suitable for your products, you review and proactively adjust or request Grab to adjust these inappropriate descriptions. Any errors or inaccuracies should be corrected by the you before publishing or circulation.

2.10.2. Third-Party AI Service Usage: Grab reserves the right to leverage third-party AI services for various purposes, including but not limited to, generating descriptions of product menu items, making predictions, and enhancing User experiences. While Grab endeavors to select reliable third-party providers, it makes no representation or warranty regarding the accuracy, reliability, or completeness of services provided by these third parties. Grab shall not be held liable for any errors, inaccuracies, or omissions resulting from the use of these third-party AI services. You agree to take all risk associated with the use of any third-party AI services rests with them, and shall report any issues or concerns related to these services directly to the AI service provider.

2.10.3. No Guarantee of Business Outcome: While Grab uses all reasonable efforts to ensure the accuracy of the AI-generated descriptions, you acknowledge that Grab provides no guarantee that the use of such descriptions will lead to any particular business outcomes, such as increased sales or improved customer satisfaction.

2.10.4. Your Discretion on AI-generated Descriptions: In case you determine that there are inaccuracies, erroneous descriptions, or unsuitability in the AI-generated content, you reserves the right, at its discretion, to delete or remove any AI-generated description by manually editing on GrabMerchant application or contacting Grab via the “Help Center” for support.

2.10.5. Limitation of Liability: In no event will Grab be liable for any indirect, consequential, incidental, punitive, or similar damages arising from the use of or reliance on AI-generated descriptions. This includes, but is not limited to, incorrect descriptions, inaccuracies in dietary information, or inaccuracies related to food allergens. Grab shall not be considered in breach of its obligations or incur any liability to the User if it is prevented from performing its obligations due to events out of its reasonable control, including but not limited to, errors or delays in AI technology performance.

2.10.6. Modification and Updates: You understand that the system shall modify or update inappropriate AI-generated descriptions at any time without prior notice, and shall not be held liable for these modifications or updates.

3. Content of the Application

Without prejudice to any other provisions in these Terms of Use, we may vary, modify or remove any content on the Application without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the rare event where any information on our Application contains any typographical errors, inaccuracies or omissions, we reserve the right to carry out measures such as (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) canceling orders if any information provided to or by you or user(s) (whether via this Application or other related website) at the time the order is placed or amended is inaccurate or if we otherwise are of the view that it is appropriate to cancel your order (“Rectification Measure”), at any time without prior notice (including without limitation after an order has been submitted). Notwithstanding the foregoing, we undertake no obligation to update, amend or clarify information on our Application; or carry out any other Rectification Measure, except as required by law. For the avoidance of doubt, no specified update or refresh date as shown on the Application or on any related website, should be taken to indicate that all information on the Application or on any related website has been modified or updated; and we shall, in no event, be liable to you or any third party for any losses, damages or consequences arising from (i) any variation, modification or removal of the content on the Application; and (ii) any Rectification Measure taken. 

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW AND WITHOUT PREJUDICE TO THE OTHER PROVISION OF THESE TERMS OF USE, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OF USE, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE LOWEST OF (i) THE EQUIVALENT IN VIETNAMESE DONG TO ONE HUNDRED SINGAPORE DOLLARS (SGD $100.00), (ii) THE VALUE OF THE SUBJECT MATTER IN QUESTION; OR (iii) THE AMOUNT YOU PAID US TO USE OR ACCESS THE APPLICATION OR ANY OF ITS FEATURES OR FUNCTIONALITY IN THE PAST 12 MONTHS (IF ANY).

5. Termination

Notwithstanding any other term in this Agreement, this Agreement shall terminate when your relationship with us as a merchant on our systems is terminated. Such termination does not release either party from any liability which, at the time of such termination has already accrued to the other party or which is attributable to a period prior to such termination nor preclude either party from pursuing any rights and remedies it may have with respect to any breach of this Agreement.