Dear GrabMerchant Partner,

Pleased to announce that you have completed all the steps to become a GrabFood Merchant on Grab Platform.

Your store information is being uploaded on the Grab system by our Operation Team. After that, Grab will send another notification to you after the store is activated and eligible to operate on GrabFood.

Please note: do not change the store name and address within 60 (sixty) days from the day the store is activated on the Grab system. Grab reserves the right to refuse and/or not support your request about this information within the above time.

Please follow the instructions below to prepare for the process of becoming a GrabFood Merchant:

Step 1: 

Download the GrabMerchant app on Google Play/ Play Store or

Download the GrabMerchant app on App Store

*Note: Please use a device with Android OS 6.0 or above or IOS 12.0 or above.

Step 2:

Please check your email abc@gmail.com to get login credentials from Grab:

– Username (email address registered with Grab)

– Temporary password (valid within 15 days & 5 days/ time)

Step 3:

Access to the GrabMerchant app then input login credentials in step 2. After login, set your own password and save it for the next login

Step 4:

For smooth and effective operation as well as stable business growth with Grab, we would like to invite you and your employees to attend Online Courses via “GrabAcademy” with topic “Basic training course for New Merchant” within 21 days. Failure to complete training courses may result in account suspension until completion (please skip this course if it has been completed).

Step 5: 

Join GrabFood page Cộng đồng Đối tác Nhà hàng GrabFood (Trang chính thức) via link https://www.facebook.com/groups/GrabFoodVietNam/ in order to get your account activated and be informed about News, New Features, Tips for Effective Operation or Sharing from other Merchant-partners.

When becoming a GrabFood Merchant, please note the following information:

1. Regularly check your email and inbox app or access Merchant Blog via link https://www.grab.com/vn/merchant-blog/ to receive the full information from Grab

2. Download the GrabMerchant guideline via link https://grb.to/bikipgrabfood and stick at your store to ensure your employees understand the basic operations.

3. For smooth and effective operation as well as stable business growth with Grab, please make sure you and your employees working directly at the restaurant are all clear about “How to use GrabMerchant app” by attending online workshop from Monday to Friday at 09:00 A.M (45 mins) via link https://www.grab.com/vn/merchant-blog/khoadaotaotructuyen/

3. In addition to service fee and activation fees in accordance with Agreement, Grab does not collect any additional fees when registering as a GrabFood Merchant and/or while active on Grab platform, unless Grab has further notice.

Grab will send you  GrabFood stickers by post in the next 2-3 weeks. Please attach this sticker in the front of your restaurant to make it easier for our driver-partners  to find your restaurant.

For further information, please visit the link http://grb.to/nhahanggrabfood5sao or contact Grab via Help Center on GrabMerchant App or via link https://grb.to/hotrodoitacnhahang.

Wishing you a great journey with Grab!

Best regards

Grab Viet Nam