Last modified: 27 September 2024
TERMS OF USE
Section A – General Terms
1.1. Please read these Terms of Service carefully. By using the Service (as defined below), you agree that you have read and understood the terms in these Terms of Service which are applicable to you. These Terms of Service and the Grab Policies (as defined below) constitute a legally binding agreement (“Agreement”) between you and Grab (as defined below). The Agreement applies to your use of the Service provided by Grab. If you do not agree to the Terms of Service please do not use or continue using the Platform (as defined below) or the Service.
1.2. Grab may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on http://www.grab.com or the Application. It is your responsibility to review the Terms of Service and Grab Policies regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
1.3. If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at https://www.grab.com as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.
1.4. GRAB IS A TECHNOLOGY COMPANY WHICH PROVIDES A PLATFORM FOR CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES. DEPENDING ON THE GOODS OR SERVICES IN QUESTION, THE GOODS OR SERVICES MAY BE SUPPLIED BY GRAB OR A PARTNER. WHERE THE GOODS/SERVICES ARE OFFERED AND/OR PROVIDED BY A PARTNER, GRAB’S ROLE IS MERELY TO LINK THE CONSUMER WITH SUCH PARTNERS OR TO ENABLE CONSUMERS TO VIEW INFORMATION IN REPECT OF THE PARTNER’S GOODS/ SERVICES. GRAB IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY PARTNER OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES TO BE, AN AGENT, EMPLOYEE OR STAFF OF GRAB AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY GRAB.
In these Terms of Service, the following words shall have the meanings ascribed below:
2.1. “Application” means the relevant mobile application(s) made available for download by Grab (or its licensors) to Consumers and Partners respectively;
2.2. “Consumer” or “User” means any end-user who accesses or uses the Platform to search for and obtain the Solutions;
2.3 “Consumer Charges” or “User Charges” means charges incurred by Consumers for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions;
2.4. “Grab” / “we” means:
2.4.1. Grabtaxi (Thailand) Co., Ltd. in relation to GrabTaxi, GrabCar, GrabDriveYourCar, GrabBike, GrabExpress, GrabFood, GrabMart, GrabGifts, GrabAds, and JustGrab;
2.4.2.
in relation to Grab for Business, the Grab entity stated at the Grab for Business account sign-up page (or if there is no such entity stated, Grabtaxi (Thailand) Co., Ltd.); and/or
2.4.3. the relevant subsidiary, affiliate, associated company of or entity jointly controlled by Grabtaxi Holdings Pte. Ltd.
2.5. “Grab Policies” means the following:
2.5.1. the Privacy Notice;
2.5.2.;
the Grab Driver / Delivery Partner Code of Conduct or the Grab Consumers Code of Conduct, as may be applicable; and
2.5.3. all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product/service descriptions or agreements provided to or entered into by you from time to time;
2.6. “Partner” means the independent third parties (who are not Grab) who provide the relevant Solutions to Consumers through the Service, including (a) driver-partners or delivery-partners, (b) merchant-partners such as GrabFood, GrabMart and/or GrabSupermarket Merchants, and (c) any other relevant goods and services providers;
2.7. “Personal Data” means any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
2.8. “Platform” means the Application, Software and any other platform, portal or website which Grab owns, operates or otherwise makes available to Consumers and/or Partners for the purposes of or in connection with the Service and/or Solutions;
2.9. “Platform Content” means any content as made available on the Platform or any part thereof;
2.10. “Privacy Notice” means our privacy policy accessible at: https://www.grab.com/sg/privacy/ as amended from time to time;
2.11. “Rectification Measure” has the meaning ascribed to it in Clause 29.2 of Section A;
2.12. “Service” means the linking of Consumers to Partners or other Consumers to facilitate the Solutions;
2.13. “Software” means any software in connection with the Application, Service and/or Solutions which is made available by Grab;
2.14. “Solutions” means the transportation, logistics, food and beverage, groceries and/or other products and services which are made available to Consumers through the following offerings:
2.14.1. GrabTaxi;
2.14.2. GrabCar;
2.14.3. GrabDriveYourCar;
2.14.4. GrabFood;
2.14.5. GrabMart;
2.14.6. Grab for Business;
2.14.7. GrabExpress;
2.14.8 GrabGifts
2.14.9 GrabGroupBuy; and
2.14.10 Any such other offerings which Grab may make available from time to time;
2.15. “you” refers to the Partner and/or Consumer as may be applicable.
3.1. By using the Service and/or Platform, you represent, warrant and undertake that:
3.1.1. You have legal capacity or are allowed or complete all required legal steps to enter into the Agreement;
3.1.2. You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
3.1.3. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
3.1.4. You will only use an access point or account which you are authorized by Grab to use;
3.1.5. You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Grab;
3.1.6. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
3.1.7. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
3.1.8. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
3.1.9. When using the Service/Platform, you agree to comply with all laws applicable to you and/or your use of the Service/Platform;
3.1.10. You will only use the Platform and Service for their intended and lawful purposes;
3.1.11. You will not try to interrupt, impair or harm the Service and/or Platform in any way, and shall refrain from: (a) sending spam or otherwise duplicative or unsolicited messages; (b) sending, posting or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children, violative of third party rights or otherwise in breach of the applicable laws and/or Grab Policies such as the Review Guidelines and Guideline on inappropriate and sensitive online content: GrabAds and GrabFood; (c) sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfering with or disrupt the integrity or performance of the Platform or the data contained therein; (e) attempting to gain unauthorized access to the Platform or its related software, systems or networks; (f) impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity; (g) engaging in any conduct that could possibly damage our reputation or amount to being disreputable; (h) circumventing the proper operation of the Platform and network which the Service operates on; and (i) using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content;
3.1.12.You will not attempt to commercially exploit any part of the Platform without our permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Grab. This includes without limitation, not to:
(a) create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;
(b) copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;
(c) conduct data mining or scraping activities; and
(d) disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;
3.1.13. You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Grab or to disrupt the natural functions of the Platform;
3.1.14. You will not use the Platform for sending or storing any unlawful material or for fraudulent purposes;
3.1.15. You will not use the Platform to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;
3.1.16. You agree that the Service is provided on a reasonable effort basis;
3.1.17. You agree that your use of the Service will be subject to the Grab Policies as may be amended from time to time;
3.1.18. You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place;
3.1.19. You provide us the phone numbers of Grab users and other contacts in your mobile phone address book on a regular basis. You confirm that you are authorised to provide us with such numbers to enhance the Service/Platform for your use or such other purpose as we may communicate to you before or at the point of provision;
3.1.20. You are aware that when requesting Solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply;
3.1.21. You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account; and
3.1.22. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement.
3.2. If you are a Partner, you further represent, warrant and undertake that:
3.2.1. You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;
3.2.2. If applicable, you own, or have the legal right and authority to operate, and you have all appropriate licences and approvals in respect of, any vehicle, equipment, premises or any other matter or thing which is involved or used in the course of your provision of the Solution(s);
3.2.3. If applicable, you have a valid policy/ies of liability insurance (in industry-standard coverage amounts) in connection with your provision of the Solution(s);
3.2.4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Solution(s) provided by you;
3.2.5. You shall obey all local laws related to your provision of the Solution(s) and will be solely responsible for any violations of such local laws;
3.2.6. You shall not contact Consumers for purposes other than in connection with the Service;
3.2.7. You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform, or any Consumers, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Platform;
3.2.8. You are aware that when responding to Consumers, standard telecommunication charges may apply which shall be solely borne by you;
3.2.9. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;
3.2.10. You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Consumers. You are strictly forbidden to use the Service and Platform for other purposes such as but not limited to data mining of Grab’s information or information related to the Platform or the Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service/Platform other than for the purpose for which it is intended to be used; and
3.2.11. Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Notice, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Solutions, and to facilitate your use of the Platform. Your use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services. You further agree that any personal data you receive via the Platform or otherwise in connection with the Solutions shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Platform for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.
3.3. If you are a Consumer, you further represent, warrant / undertake that :
3.3.1. Your use of the Service and Platform is, unless otherwise allowed by Grab, for your own sole, personal use or, where permitted, for the use of another person who is at least ten (10) years old , in which case you shall assume primary responsibility of such person;
3.3.2. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service.
3.3.3. You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking and you may be charged a Cancellation Fee, as per the Cancellation Policy on Grab’s website;
3.3.4. You shall not contact the Partner for purposes other than the Service; and
3.3.5. You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner.
Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Platform or part(s) thereof. While we continuously develop the Platform in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Platform is likely to be accessed from, we do not warrant compatibility of the Platform with specific mobile devices or other hardware.
5.1. Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Platform to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.
5.2. You shall not:
5.2.1. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or
5.2.2. remove any copyright, trademark or other proprietary rights notices contained on the Platform.
6.1 Payment Terms for Partners (Driver-partners/Delivery-partners)
6.1.1 Grab charges a fee for your use of the Service (“Service Fee”). The Service Fee may be up to 25% of the Consumer Charges unless otherwise communicated to and accepted by you before you commence provision of the Solution(s). The Service Fees are payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Platform, our decision to terminate or suspend your access to the Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.
6.1.2 YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR AGENT TO COLLECT AND TRANSFER TO YOU, THE TOTAL AMOUNT OF CONSUMER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.
6.1.3 Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the Consumer have breached any of the Terms in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.
6.1.4 Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Consumers whereby these promotional offers shall accordingly be honored by you. Grab may change the Service Fee at any time at its sole discretion.
6.1.5 Grab may administer payments to you and from you by way of an account receivable or e-wallet system (“Driver’s Wallet“). You acknowledge and accept that you have been duly informed by Grab as to methods and procedures of the Driver’s Wallet usage and administration.
6.1.6 You can top up in the Driver’s Wallet (“Credits”) to increase the credit balance in the Driver’s Wallet and fulfill the minimum balance requirement, which will be determined by Grab. The Credits shall be topped up in the manner(s) prescribed by Grab from time to time (such as cash and credit/debit card payments).
6.1.7 The Credits are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. You will not receive interest or other earnings on your Credits. Grab may receive interest on amounts that Grab holds on your behalf. You agree to assign your rights to Grab for any interest derived from your Credits.
6.1.8 You may check your Driver’s Wallet balance in the Application. The Driver’s Wallet balance set out in the Application shall serve as conclusive evidence of your Driver’s Wallet balance.
6.1.9 You acknowledge and accept that Grab may, at its sole discretion, deduct, withhold, revoke, or do any action with cash or Credits in your Driver’s Wallet, if it reasonably believes that you engage in any fraudulent, illegal or criminal activity or do not comply with the terms and conditions to receive free Credits/cash from Grab, where it reasonably believes you are in breach of this Agreement or where you become inactive from the Service for a certain period as to be determined by the Company. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment to you.
6.1.10 You hereby authorise Grab to deduct balance from your Driver’s Wallet for payment of any monies due and owing to Grab and/or its affiliates companies, including but not limited to for any purchases, payment of any expense and/or other fees, insurance premium or loan (which you have entered into) for Grab and/or its affiliates companies.
6.2 Payment Terms for Consumers:
6.2.1 Consumers are required to make full payment of the Consumer Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable.
6.2.2 You agree and consent to Grab making a payment of the Consumer Charges to the Partner or relevant parties on your behalf. In the event that Grab do so, you agree to promptly reimburse Grab in full in accordance with Grab’s instruction.
6.2.3 Automated payment may be made by credit card and or debit card, via GrabPay, alternative e-Wallets, or where available by such other methods as are made available in the Application.
6.2.4 If you select to make payment by your GrabPay Wallet, you agree to comply with terms and conditions of Terms of Service: Payment (https://www.grab.com/th/en/terms-policies/payment/).
6.2.5 If you choose to make payment via GrabPay, using credit card/ debit card (“Card”), you will need to register a valid Card which belongs to you in accordance with the instructions in the Application. You agree that Grab may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
6.2.6 You agree that Grab may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via your Card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage via GrabPay.
6.2.7 If you choose to make a payment using a foreign payment method, which is a foreign card payment or foreign wallet payment (such as Alipay and Kakao Pay), you will be responsible for any additional charges associated with it. These charges may include foreign payment fees or other fees as specified and updated from time to time.
6.2.8 If the tipping feature is available, you may use this feature to set the “tip” amount when you register for the Service. This will automatically be included in the Consumer Charges after the Solution has been provided and given by Partner unless you choose to change the amount or remove the tip.
6.2.9 Grab may suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where Grab reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where Grab reasonably believes you to be in breach of this Agreement.
6.2.10 You agree that you will cooperate in relation to any financial crime screening that is required and to assist Grab in complying with any prevailing laws or regulations in place.
6.2.11 You shall be responsible to resolve any disputes with your Card company on your own.
7.1 Cancellation Terms for Partners:
7.1.1 Consumers rely on you for delivery or provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Consumers’ bookings will impair the Consumers’ experience and negatively impact the reputation and branding of Grab.
7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.
7.2 Cancellation Terms for Consumers (Transportation Solutions):
7.2.1 Unless otherwise stated in any Grab Policy, you may cancel your request for transportation services at any time before you commence your ride with the Partner that has been matched with you by the Service.
7.2.2 If you decide to cancel your ride booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy on Grab’s website.
7.2.3 If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab via Help Centre on Grab’s website for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or to your GrabPay Wallet or by such other method as is deemed reasonable by Grab.
8.1 If you are Consumers using the Application and subscribe to GrabUnlimited, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by Grab and/or its affiliate companies. If you are currently a member of “GrabRewards Loyalty Programme”, but not GrabUnlimited subscription or receive GrabRewards points from other special programmes, you will be member of “GrabRewards Loyalty Programme” until your Points are expired. You will be able to redeem prize in accordance with this terms and conditions and earn Points in the event that there is quailifed payments as prescribed herein.
Earning Points
8.2 Grab may, at its sole and absolute discretion, award you GrabRewards points (“Points”) which can be used to redeem for Rewards upon the Solutions booked via the Application in Thailand.
8.3 From time to time, Grab may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans or other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, limits and/or other availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. Grab may withdraw, amend and/or alter any applicable terms and conditions of the promotions or subscriptions at any time without prior notice. Grab may also void, discontinue or disqualify you from any promotion or subscription plan without prior notice in the event that you breach any part of these Terms of Service.
8.4 You may receive Points only when you are a member of GrabUnlimited subscription and make payment for eligible Solutions. Payments for some services are not eligible for Points including Top-up to GrabPay Wallet, purchase of package or GrabGifts, hotel booking, any payment via GrabPay Wallet in relation to merchant, transfer balance via GrabPay Wallet, cash out GrabPay Wallet, GrabRewards redemption and/or other services as specified by Grab from time to time.
If you are not a member of GrabUnlimited subscription or have no qualified payment transactions as prescribed herein, your Points will be expired on the last day of the next 3 months from the month that you have the latest transaction in accordance with the terms and conditions herein.
8.5 You will receive 1 Point for every THB10 that you spend on qualifying Solutions in Thailand (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying Solutions are excluded), subject to Grab’s sole and absolute discretion. For instance, if your GrabCar ride costs THB 50 and you received a THB 20 discount, Grab may issue you 3 Points for THB 30 paid.
8.6 Points are calculated on the amount of Consumer Charge per transaction basis and rounded up to the nearest whole number if the decimal is equal to or more than 0.5 Points, and down to the nearest whole number if the decimal is less than 0.5 Points. For instance, if your GrabCar ride costs THB 54, Grab may issue you 5 Points. If the spending amount is THB 55, Grab may issue you 6 Points. For actual spending that results in less than 1 Point, Grab may issue you 1 Point. For instance, if your GrabCar ride costs THB 54 and you received a THB 50 discount, Grab, may at its sole and absolute discretion, issue you 1 Point on the THB 4 that you actually paid.
8.7 Grab reserves its right to increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time.
8.8 You must use your Points earned to redeem for rewards/prizes during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. Grab shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion You agree that you will have no claim whatsoever against Grab for any expired Points.
8.9 Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances.
Prize Exchange
8.10 If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable prizes via the Application. Your prize redemption is an e-voucher which is subject to the additional terms and conditions of Grab or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.
8.11 You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against Grab for any expired e-vouchers.
8.12 Points that you have successfully redeemed for any prize cannot be exchangeable for another prize under any circumstances. No requests for exchange of prizes will be entertained. They cannot be resold, exchanged or transferred for value under any circumstances. Prizes shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
8.13 Grab may at its sole and absolute discretion and without prior notice to you, reject your request to redeem Points for any reason whatsoever, including without limitation, where
– there are insufficient Points to redeem for the particular prize;
– the prize is no longer made available or out-of-stock by the third party merchant;
– the Points you wish to use for redemption of prize have been issued to you in error; or
– Grab reasonably believes that that redemption transaction may be suspicious, illegal, involves any criminal activity or involves points that have been obtained through dishonest or fraudulent means or abusive behaviour.
8.14 You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.
Cessation of Membership
8.15 You will also automatically cease to be a member of the GrabRewards Loyalty Programme if you delete or close your Grab Account.
8.16 Upon your cessation to be a member of the GrabRewards Loyalty Programme, all the outstanding Points at such point of time shall be automatically cancelled. Points should be redeemed before ceasing membership as once cancelled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
8.17 Fraud or abuse of redemptions may result in the forfeiture of accumulated Points as well as cancellation of your membership in the GrabRewards Loyalty Programme.
General
8.18 To the extent as permitted by applicable laws, Grab reserves the right at any time to:
8.18.1 vary, modify or amend the terms and conditions of the GrabRewards Loyalty Programme (including adding or deleting any terms);
8.18.2 terminate or modify the GrabRewards Loyalty Programme;
8.18.3 revoke, adjust and/or recalculate any Points awarded;
8.18.4 change the number of Points required for redemption of specific prize or substitute any prize with another of a similar value;
8.18.5 change the number of Points that can be earned on spendings on qualifying transportation services;
8.18.6 modify the qualifications and eligibility for earning Points;
8.18.7 modify the activities that earn Points;
8.18.8 modify the methods used to calculate the number of Points to be awarded;
8.18.9 withhold or cease the awarding of Points to you;
8.18.10 modify the qualifying Points or other criteria for membership and renewals; and
8.18.11 change or withdraw any benefits related to the membership;
without prior notice to you and at its sole discretion.
8.19 Grab may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
8.20 You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of prize you have redeemed and all costs and expenses relating to the same shall be borne by you.
9.1. Consumers and Partners may be allowed to rate each other in respect of Solutions provided.
9.2. Every rating will be automatically logged onto Grab’s system and Grab may analyse all ratings received. Grab may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.
10.1. Any complaints between Partners and Consumers must be taken up with each other directly.
10.2 Please contact our Help Center if you have any questions or comments in relation to the Platform
11.1. Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Partner’s property as a result of your misuse of the Service or breach of the Terms of Service herein. Grab may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Partner via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Partner has been verified by Grab.
12.1. Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Service as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the same. The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Platform, or any intellectual property rights owned by Grab and/or its licensors. Grab’s name, Grab’s logo, the Service, the Platform and the third party transportation providers’ logos and the product names associated with the Software and/or the Platform are trademarks of Grab or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term “Platform” shall include its respective components, processes and design in its entirety.
12.2 You may be able to submit your content or make your content publicly available via or otherwise in relation to certain feature(s) of the Platform. Save where otherwise specified in the Agreement, Grab does not claim ownership of the content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, worldwide, perpetual, non-exclusive, unrestricted right and license to host, store, use, reproduce, modify, edit, adapt, translate, create derivative works of, publish, publicly perform or display, distribute, sublicense, or otherwise provide to others, your content (including without limitation name and/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose; and (b) undertake that you have the right to grant us such license and shall remain responsible for the content you provided. For the avoidance of doubt, you also grant to Grab the right (though you acknowledge and agree that Grab shall not be so obliged) to use your name and/or likeness in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you. Should you wish to request removal of any of the content, you may contact Grab’s Help Centre to submit such a request. Where the content you submitted is a review, the Review Guideline shall additionally apply
13.1. You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Grab to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
13.2. If you are a Partner, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.
13.2. If you are a Third Party Provider, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.
14.1. You shall maintain in confidence all information and data relating to Grab, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Grab (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Grab, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Grab’s prior written consent, disclose such information to any third party nor use it for any other purpose.
14.2. The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:
14.2.1. was at the time of receipt already in your possession;
14.2.2. is, or becomes in the future, public knowledge through no fault or omission on your part;
14.2.3. was received from a third party having the right to disclose it; or
14.2.4. is required to be disclosed by law.
15.1. Grab collects and processes your Personal Data in accordance with its Privacy Notice. The Privacy Notice applies to all of Grab’s Services and its terms are made a part of this Agreement by this reference.
15.2. Where applicable, you agree and consent to Grab, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Notice.
15.3. You acknowledge that Grab may disclose Personal Data of other individuals to you in the course of your use of Grab’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Grab, and not for any other unauthorized purposes.
16.1. During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform. Any such communication or agreement is strictly between you and the applicable third party and Grab and its licensors shall have no liability or obligation for any such communication or agreement. Neither Grab nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform, and in no event shall Grab, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or Partners. Certain Partners of transportation, goods and/or services may require your agreement to additional or different Terms of Service and privacy policies prior to your use of or access to such goods or services, and Grab is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the Partners. You acknowledge that such additional or different Terms of Service and privacy policies may apply to your use of such third party services. Grab is not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.
16.2. Grab may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Notice for instructions to unsubscribe or update your privacy settings.
16.3. You agree and allow Grab to compile and release information regarding you and your use of the Service on an anonymous basis as part of a consumer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service, Platform and/or advertising or marketing material supplied by third parties through the Service.
16.4. We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties or otherwise display content or material provided by third parties (“Third Party Content“). Such Third Party Content is not under our control and we are not responsible for or liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk. Please approach our Help Centre should you have any questions or concerns about any of the Third Party Content.
16.5. You acknowledge that in addition to utilising data from the Data Sources listed in Clause 8 of Section B, the Platform utilises and modifies search results from Google Maps services and content, and that by using the Platform, you agree to comply with (a) the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html; (b) the Google Privacy Policy at https://www.google.com/policies/privacy/; and (c) the Google Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/. You further agree that when using the Platform you shall not:
16.5.1 copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any of the source code of Google Maps;
16.5.2 sublicense, transfer or distribute Google Maps;
16.5.3 sell, resell or otherwise make Google Map available to a third party as part of a commercial offering that does not have material value independent of Google Maps; or
16.5.4 access or use Google Maps in a manner that is illegal or which is likely to result in a circumvention of any fees payable to Google.
16.6. Save for factual, truthful and not misleading references through a plain text link to http://www.grab.com or URL(s) which Grab may specifically provide you with, any linking to the Platform or any part thereof is strictly prohibited in the absence of prior approval by Grab. Notwithstanding any other provisions, any website, software, platform or other device that links to the Platform or any part thereof is prohibited from (a) replicating any Platform Content, (b) using a browser or border environment around the Platform Content, (c) implying in any fashion that Grab is endorsing it or its products or services, (d) misrepresenting any state of facts, including its relationship with Grab, (e) presenting false information about products or services of Grab, and (f) using any logo or mark of Grab without prior written approval from Grab.
17.1. By agreeing to the Terms of Service upon using the Service or accessing the Platform, you agree that you shall indemnify and hold Grab, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform and/or any part thereof in your dealings with the Partners or Consumers (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Service, any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including Partners or Consumers arranged via the Service, or (d) your use or misuse of the Service, the Platform and/or any part thereof, or (e) where applicable, your ownership, use or operation of any property, including your provision of Solutions to Consumers via the Service.
18.1. Grab makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Software, Application or Platform. Grab does not represent or warrant that (a) the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, or (d) the quality of any products, services, information or other materials purchased or obtained by you through the Platform will meet your requirements or expectations. The Service and the Platform as well as the related content are provided to you strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.
18.2 Grab makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Partners or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Partners and shall have no recourse to Grab in respect of the same.
18.3 Where applicable, Grab’s role as collection agent is solely mechanical and administrative in nature and Grab does not owe to you a duty of care or any fiduciary duties.
THE SERVICE, PLATFORM, APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE PARTNER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. GRAB IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.
20.1 Notwithstanding any other terms in the Agreement, and in our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, Grab has introduced ‘GrabLite’. GrabLite is a basic version of the Application which allows you to continue to make bookings during a downtime of the Application. In the event of a downtime, the Application will automatically switch to the GrabLite version without any action on your part. Being a basic version, GrabLite may have some differences in its features and application compared to the Application. The following are potential differences that you should be aware of:-
20.1.1. Only GrabCar. Under GrabLite, only Grabcar will be available for booking.
20.1.2. Fixed Fares. A ride booked via GrabLite shall have fixed fare only irrespective of the type of transport / vehicles. The fixed fare will be shown on the GrabLite Application after you have keyed in your location and destination.
20.1.3. Cash Payment Only. As a stripped-down version of the Application, rides made via GrabLite shall be paid by cash only. GrabLite is unable to accept payments by GrabPay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare.
20.1.4. Manual Key-In. You are required to manually key-in your pick-up location and destination.
20.1.5. Number Masking. Under GrabLite, there will be no number masking. This means that your number will be available to the Service Providers. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.
20.1.6. No GrabRewards Points. Any ride booked via GrabLite will not be entitled to any GrabRewards Points.
20.1.7. No Chat Function. The chat function in GrabLite will be disabled. Therefore, the only means of communication with the Service Providers will need to be conducted via calls.
20.1.8. Other Stripped Down Functionalities. As a stripped-down version of the Application, GrabLite will not show the estimated time of arrival of your booking. Any promos that are running when GrabLite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.
21.1. UNLESS OTHERWISE STATED, AND TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS AGAINST GRAB BY YOU SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. GRAB AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE OR SOLUTION, INCLUDING BUT NOT LIMITED TO:
21.1.1. LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
21.1.2. THE USE OR INABILITY TO USE THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
21.1.3. ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING; OR
21.1.4. AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY CONSUMER, PARTNER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE PLATFORM OR IS REFERRED TO BY THE SERVICE AND/OR THE PLATFORM,
EVEN IF GRAB AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
21.2. GRAB DOES NOT WARRANT OR REPRESENT THAT IT ASSESSES OR MONITORS THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS.
21.3. GRAB WILL NOT BE A PARTY TO DISPUTES OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CONSUMER WITH A CURRENT CORPORATE ACCOUNT WITH GRAB, GRAB CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE PARTNERS, INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE AND/OR THE PLATFORM (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE AND/OR THE PLATFORM, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE AND/OR THE PLATFORM.
21.4. THE QUALITY OF THE SOLUTIONS SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE PARTNER WHO ULTIMATELY PROVIDES SUCH SOLUTION TO THE CONSUMER. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO SOLUTIONS THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.
22.1. Grab may give notice through the Platform, electronic mail to your email address in the records of Grab, or by written communication sent by registered mail or pre-paid post to your address in the records of Grab. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Grab (such notice shall be deemed given when received by Grab) by letter sent by courier or registered mail to Grab using the contact details as provided in the Platform.
23.1. Unless otherwise stated herein, this Terms of Service as modified from time to time may not be assigned by you without the prior written approval of Grab but may be assigned without your consent by Grab. Any purported assignment by you in violation of this section shall be void.
24.1. This Terms of Service shall be governed by Thai law, without regard to the choice or conflicts of law provisions of any jurisdiction.
24.2 Any disputes, actions, claims or causes of action arising out of or in connection with this Terms of Service (“Disputes“) or the Service shall be referred to the ThailandArbitration Centre (“THAC”), in accordance with the Rules of the THAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of you and Grab (the “Arbitrator”). If you and Grab are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of THAC in accordance with the Rules. The seat and venue of the arbitration shall be Bangkok, in the English language and the fees of the Arbitrator shall be borne equally by you and Grab, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.
24.3 Notwithstanding the above, if you are a Partner, you may choose to submit a Dispute for mediation at the Mediation Centre in Bangkok, subject to their respective rules and guidelines.
25.1. Nothing contained in these Terms of Service shall be construed as creating any agency, partnership, or other form of joint enterprise with Grab.
26.1. If any provision of the Terms of Service is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
27.1. The failure of Grab to enforce any right or provision in the Terms of Service shall not constitute a waiver of such right or provision.
28.1. This Agreement comprises the entire agreement between you and Grab in relation to the matters stated herein and supersedes any prior or contemporaneous negotiations or discussions, save where mutually agreed otherwise. For the avoidance of doubt, where you have entered into a separate written agreement with Grab which incorporates a reference to these Terms of Service, these Terms of Service shall be applicable in addition to the said written agreement. In the event there are inconsistencies between these Terms of Service and the separate written agreement, you agree to work with Grab in good faith to resolve the conflicts or inconsistencies. Certain services made available on the Platform may be subject to additional terms and conditions, which will be communicated to you.
29.1. You agree that we may do any of the following, at any time, without notice:
(i) modify, suspend or terminate operation of or access to the Platform, or any portion of the Platform (including access to your account and/or the availability of any products or services), for any reason;
(ii) modify or change any applicable policies or terms; and
(iii) interrupt the operation of the Platform or any portion of the Platform (including access to your account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes.
We shall not be required to compensate you for any modification, suspension or termination.
29.2. Without prejudice to any other provisions, we may vary, modify or remove Platform Content without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the event any Platform Content contains any typographical errors, inaccuracies, omissions or otherwise violates Grab Policies, we reserve the right to (but shall not be obliged to, save to the extent where mandated by applicable laws) carry out any such measures as Grab deems appropriate (collectively, “Rectification Measure”) including without limitation (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) where applicable, canceling the affected orders at any time without prior notice (including without limitation after an order has been submitted).
Section B – Additional Terms
1.1 For GrabFood/GrabMart/GrabSupermarket Consumers:
1.1.1 The Platform allows you to place orders for goods and products (including but not limited to food and beverage) made available for sale on the Platform (“Goods”) from Partners who are merchants which at your option when placing the order(s), may be delivered to you by Partners who are delivery-partners or may be made available for self pick-up (if such self pick-up option is available) from the respective merchants during the time period as specified in the Platform or otherwise communicated by Grab. Grab does not control any of these Partners or any Goods or services provided by them. You understand that any order that you place shall be subject to the product availability and location serviceability on the part of the Partners.
1.1.2 All Goods orders and delivery bookings placed on the Platform (“Goods Order”) are treated as confirmed. You shall not be entitled to cancel a Goods Order after it is confirmed (including any address changes initiated via the app chat or call function with the Partner). If you cancel a Goods Order after it has been confirmed, you remain liable to pay the applicable fees for the Goods Order in full regardless of whether it has been prepared or delivered by the relevant Partner. For the avoidance of doubt, where you have opted to self pick-up a Goods Order, you will be deemed to have cancelled the Goods Order by not collecting it within the time period specified in the Platform or otherwise communicated by Grab. Neither Grab nor the Partners shall be responsible to retain the Goods Order for your collection after the said period has lapsed.
1.1.3 Upon your placement of a Goods Order, the relevant Partner(s) may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, Grab is not involved in and will not be responsible for any such separate arrangement between you and the Partner(s) where such arrangement is not confirmed and recorded on the Platform.
1.1.4 You remain liable to pay the order value in full where (i) cancellation is made by you after the Partner(s) has accepted the order or (ii) you are not present or do not show up at the designated delivery location or the designated self pick-up location or you are unreachable physically or uncontactable: (a) after 5 minutes from the time that the Third Party Provider arrives at the designated delivery location; or (b) within the time period as may be communicated by Grab, for self pick-up collection.
1.1.5 Grab and/or the Partner(s) may not process your Goods Order in the event of any of the following:
(a) you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable,
(b) if the requested delivery location falls outside the delivery zone offered in the Application,
(c) there is a lack of information, direction or authorization from you at the time of delivery, or
(d) unavailability of items ordered.
1.1.6 The prices of Goods reflected in the Platform are determined solely by the Partner and are listed for information only.
1.1.7 Prices of Goods as reflected in the Platform may, for reasons such as technical issue, typographical error or outdated product information supplied by the Partner, be incorrectly reflected and in such an event the Partner may cancel your order(s). Grab shall in no event be liable for any (direct or indirect) loss arising therefrom.
1.1.8 The Partner shall be solely responsible for any warranty in relation to, and quality of, the Goods sold to you.
1.1.9 You are responsible for ensuring that the details entered by you in respect of the Goods Order on the Platform are accurate and complete. Grab shall not be liable (i) in the event of late delivery or non-delivery of Goods that you order by reason of erroneous delivery details entered by you on the Platform; or (ii) in the event of late or non-collection of the Goods you ordered for self pick-up by reason of erroneous collection details entered by you on the Platform. You acknowledge that in the ordinary course of delivering the Goods, the Partners may disclose your details to the recipient. GrabFood, GrabMart and GrabSupermarket are not provided as an anonymous service. Therefore, you are solely responsible in determining your choice of the recipient and Grab shall not be liable or responsible for any (direct or indirect) losses suffered by or caused to you or arising out of or in connection with or by reason of your expectation of anonymity through the use of GrabFood, GrabMart and/or GrabSupermarket.
1.1.10 If you or the intended recipient of the Goods are not at the designated delivery location, the Partner may leave your order unattended on or in front of the premises of the designated delivery location and the Goods shall be deemed to have been delivered. After the delivery of the Goods or collection of the Goods that you ordered for self pick-up, you shall solely be liable forall loss, damage, contamination, soiling or degradation of the Goods (including but not limited to containers and packaging) whether caused directly or indirectly by you or any person acting on your behalf or otherwise.
1.1.11 If you wish to use or apply any promotion codes or discounts, you must enter the available promotion codes or discounts at the booking checkout stage of the Goods Order. All promotion codes and discounts are subject to their specific terms and conditions, are mutually exclusive and cannot be combined with other promotions, unless otherwise stated. The price payable for the discounted Goods item may be rounded and will be set out on the checkout page for your Goods Order. You agree that we are not obliged to accept late submission of promotion codes and discounts after the checkout process has been completed. We will not be liable for any direct or indirect losses, damages, costs and expenses suffered or incurred as a result of the theft or illegal or fraudulent usage of any promotion codes and discounts. We may take any action against you if you have been found to be using any promotion codes and discounts in an illegal or fraudulent manner, including without limitation, suspending or terminating your user account. As a result of arrangements or agreements between you and the Partner(s) pursuant to Clause 1.1.3 above, you may no longer be eligible for the promotion code(s) or discount(s) for the order placed. In such circumstances, we reserve the right to remove the application of the promotion(s) or discount(s) from the order(s) placed or otherwise carry out the necessary action to correct the promotion(s) or discount(s) which has been incorrectly applied.
1.2 For GrabFood/GrabMart/GrabSupermarket Partners (Merchants):
As a Merchant, in addition to provisions applicable to Partners in general and other terms or contracts which you have entered into with Grab, you are subject to the additional terms below.
1.2.1 Creation and Monitoring of Self-funded Marketing Activities
You may be able to create a campaign, participate in promotion or place an order for advertisement(s) on the Platform PROVIDED ALWAYS THAT you agree to bear any and all costs or expenses which may arise in connection with the campaign, promotion and/or advertisement (“Marketing Activity(ies)”). In creating or otherwise indicating consent to participate in a Marketing Activity, you may be required to indicate information such as the type of Marketing Activity, budget for the Marketing Activity and/or the proposed duration for the Marketing Activity. The types of Marketing Activities which you may choose from the Application may be varied from time to time at Grab’s sole discretion, and where provided, suggested or offered, you agree and acknowledge that they are made available on an ‘as-is’ basis.
By creating or participating in any Marketing Activities, you accept the following additional general conditions:
(a) Any information submitted through your account to us (whether via our Application or otherwise), including without limitation the submission of your consent to participate in a Marketing Activity and acceptance of the applicable terms, shall be deemed to have been submitted by you, regardless of whether they are submitted on your behalf by your employee or other individuals. You are solely responsible to ensure that only authorized individuals have access to your account.
(b) Any information you input into the Platform where required or otherwise provided to us must be complete, truthful, accurate and not misleading.
(c) Your intention to create or otherwise indicate consent to participate in a Marketing Activity must be genuine and must not be conducted in a manner which may be misleading to the Consumers. You shall indemnify us in the event where we incur any losses or damages arising from or in connection with the Marketing Activity.
(d) Depending on the type of Marketing Activity elected by you, the way in which we may facilitate the Marketing Activity may differ. You agree that it is your responsibility to review any and all information made available by us to understand how each type of Marketing Activity will be facilitated. If you have any enquiries, you agree that you are responsible to clarify the same with our personnel before creating or otherwise indicating consent to participate in a Marketing Activity. By creating or otherwise indicating consent to participate in a Marketing Activity, you irrevocably agree to the way in which the Marketing Activity will be facilitated.
(e) You shall be responsible to directly handle any complaints or enquiries from Consumers in respect of the Marketing Activity.
(f) In the event where you would like to end, pause or otherwise vary a Marketing Activity (for example, where the discounted item under the Marketing Activity has become out of stock prior to expiry of the said duration, where you would like to cancel the Marketing Activity or vary the budget indicated for the Marketing Activity), you must immediately indicate the same via our Application or otherwise in accordance with the process as may be specified by us. Prior to the completion of the said process, you remain liable to bear any and all costs or expenses incurred in connection with the Marketing Activity and remain responsible to handle any enquiries or complaints from Consumers in respect of or in connection with the Marketing Activity.
(g) Notwithstanding any provision otherwise and in any event, your creation or indication of consent to participate in a Marketing Activity does not indicate our approval that the Marketing Activity is in accordance with the applicable law. You agree that you are solely and entirely responsible for maintaining the confidentiality of the information submitted to us and to ensure that the Marketing Activity is, and will be conducted, in accordance with the applicable law.
(h) While we do not supervise or monitor the Marketing Activity, we reserve the rights to (but are not obliged to) cancel, take down, suspend or otherwise vary the Marketing Activity as we deem fit, without being liable for any damage or loss whatsoever, including any refund of the fee or cost which you have paid for the purposes of the Marketing Activity.
(i) We may make available to you information relating to the Marketing Activity, and such information is considered as part of the Platform Content and is subject to Clause 29.2 of Section A.
(j) You agree to pay to Grab any and all costs and expenses in connection with the Marketing Activity. Notwithstanding any other provisions, you authorise Grab and its affiliates to directly deduct any amount payable by you to Grab or its affiliates, including without limitation the said costs and expenses in connection with the Marketing Activity (“Amount Payable”), from any amount receivable by you as a Partner (including without limitation your balance in the merchant wallet on the Platform) (“Amount Receivable”) prior to crediting the Amount Receivable to the bank account(s) which you have instructed Grab or its affiliates to transfer the Amount Receivable to. We reserve the right to change the payment method or otherwise set off the Amount Payable against your Amount Receivable by providing reasonable notification to you, or to issue an invoice for the Amount Payable where we deem appropriate.
(k) You must notify us immediately if your account has been used without your authorization to create or otherwise indicate consent to participate in a Marketing Activity or where any other breach of security has occurred. In such an event, you agree to indemnify us for any losses or damages that we incur as a result of the unauthorized use (including but not limited to bearing the costs or expenses which have been incurred due to the Marketing Activity created or launched using your account). For the avoidance of doubt, we will not be liable for any losses that you incur as a result of someone else using your account.
(l) You agree that any amount payable to you by Consumers for each Goods Order placed pursuant to the Marketing Activity may be rounded in accordance with our internal policies which we may update from time to time.
1.2.2 Submission and Variation of Content
We do not claim ownership of any content or information that you upload on the Platform or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide, perpetual license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such licence.
We may enable you to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu) or certain content submitted by Consumer(s) in order to facilitate the Solution including without limitation detail(s) of an order placed by a Consumer. You acknowledge that any such content or information may be made available in real time to end consumers via the Platform or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the Consumer(s) in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted or amended by you (via the Platform or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights. In the event where you amend any content submitted by Consumer(s) such as an order placed by a Consumer, you further agree that by amending such content, (1) you have obtained the prior consent or acceptance from the affected Consumer; and (2) Grab is not involved in and will not be responsible for the amendments made by you, though Grab reserves the right to (but is not obliged to) carry out Rectification Measure(s) to correct the amendment(s) made or otherwise resolve dispute or complaint arising from or in connection with the amendment(s) made.
1.2.3 Merchant Access to Grab Platforms
Where you are a Merchant, Grab may allow you to access, view, retrieve, disclose, manage and/or otherwise use (“Use”) information relating to the Service, Solutions and/or other confidential details of your business or relationship with Grab (“Business Information”) via a user account(s) on the Platform(s) (“Account(s)”) as well as to enable other person(s), be it a natural or legal person, authorized by you, your personnel via email correspondence or otherwise confirmed in accordance with the provisions of the separate agreement that you have entered into with Grab (“Merchant Authorized User(s)”), to Use the same via separate Account(s). In such an event, you agree that:
(a) You shall ensure that yourself and each Merchant Authorized User accept and comply with any and all terms, guidelines and policies that are applicable to access or use of the Account(s) and the relevant Platform(s), which may be updated from time to time. This includes without limitation the provisions made available herein, which the Merchant Authorized Users shall comply with as if they are ‘you’.
(b) You are solely responsible to ensure that each Merchant Authorized User has the necessary rights to Use the Business Information; and shall provide Grab with a written notice at least thirty (30) days prior to the termination or expiry of your relationship with the Merchant Authorized User(s); or where any Use by the Merchant Authorized User(s) shall be terminated or suspended for any reason(s). Without prejudice to any other provisions, you acknowledge that pursuant to operational or technical limitations, Grab and/or its affiliate(s) may not be able to terminate or suspend the Merchant Authorized User’s Use in time, in which case, you shall prohibit the Merchant Authorized User(s) from continuing to Use the Account, Business Information, Platform or any part thereof by other means; and Grab and its affiliate(s) shall never be held liable in any manner for the same.
(c) All information that Grab and its affiliate(s) makes available, including without limitation the Business Information, are on an “as is” basis and Grab and its affiliate(s) do not give any warranties or representations (express or implied, and whether on their own behalf or that of their respective directors, officers, employees, agents or advisers) with regard to the accuracy, quality, timeliness, reliability or completeness of the same. You are responsible to make your own evaluation of the information.
(d) You are solely responsible for each Merchant Authorized User’s Account(s) as well as their respective Use of the Business Information, Account(s) and the Platform(s); and Grab and its affiliates shall not be liable for any losses that you incur as a result of the same.
(e) Grab reserves the right, but is not obliged, to require you to provide information on your relationship with each Merchant Authorized User; and to, at its sole absolute discretion, impose additional conditions for the Use or the Platform(s), such as a requirement that an additional fee be paid for the Use, Platform(s) or any part thereof; or terminate or suspend any Merchant Authorized User’s access to the Account(s) and/or Platform(s).
Further, you acknowledge that Grab tracks all activities on the Platform (including without limitation the number of orders, transactions, searches using a particular keyword, and other activities that occur and recorded on the Platform), and you agree that Grab have the right to use the same for maintenance and improvement purposes as well as its business purposes in a manner that is compliant with the applicable laws.
1.3 For GrabFood/GrabMart/GrabSupermarket Partners (Delivery-Partners):
1.3.1 Unless otherwise agreed, you shall not accept any delivery item having size, dimensions or weight in excess of the below:
1.3.2 You agree that in the event either the address provided by the Consumer is incorrect or the Consumer is unable, refuses, is not the intended recipient of the Goods and/or is uncontactable after at least three attempts of calling them on the number provided and after waiting for at least five minutes, you shall have the right to leave the Goods at the premises and send a picture or message to the Consumer via the Platform confirming that the Goods have been delivered at the premises.
1.3.3 You undertake to be cautious in dealing with the Goods and to use best endeavours to ensure that the Goods are delivered safely, and in accordance with the instructions given to you by the relevant merchant.
2.1 For GrabExpress Partners:
2.1.1 Except as otherwise permitted by Grab, you shall not accept any delivery item having size, dimensions or weight in excess of the below:
For GrabExpress Bike
For GrabExpress Car
2.1.2 You shall not accept any delivery item containing or which you believe may contain any of the below items:
2.1.3 You must always contact the sender and the recipient before picking up and dropping off the parcel. You must hand-deliver the parcel to the recipient and will not leave and/or place the parcel at the delivery address (or any other address) unless the sender or the recipient has requested to do so. Grab shall not be liable for the loss/damages of the parcel due to your failure to comply with this condition
2.2 For GrabExpress Consumers:
2.2.1 You shall not send any delivery item containing any of the following:
2.2.2 You represent and warrant that you are either the owner or authorised representative of the owner of the delivery item, and that you are authorised to accept and you accept these Terms of Service for yourself or as a representative acting for and on behalf of the owner of the delivery item.
2.2.3 You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application. For the avoidance of doubt, address changes via the in app chat or call function with the Partner shall not be accepted as a proof of address change.
2.2.4 You represent and warrant that you are duly authorised by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to Grab and the Partner (whether by way of your entering such details on the Application or otherwise).
2.2.5 You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Partner of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.
2.2.6 You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (a) non-compliant with or prohibited by any applicable laws or regulations; (b) dangerous; (c) easily experience degradation of quality; (d) flammable; (e) contain explosives; (f) corrosive; (g) contain radioactive substances; (h) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities.
2.2.7 Grab and/or the Partner has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the abovementioned provisions herein and Grab and/or Partner has the right to refuse the receipt and delivery of such delivery item.
2.2.8 You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labelled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item and the characteristics of the delivery item.
2.2.9 After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).
2.1.10 You acknowledge that in the ordinary course of delivering the item, the Partner may disclose your details to the recipient. GrabExpress is not provided as an anonymous service. Therefore, you are solely responsible in determining your choice of recipient and Grab shall not be liable or be responsible for any losses (direct or indirect) suffered by or caused to you or arising out of or in connection with or by reason of your expectation of anonymity through the use of GrabExpress.
2.2.11 As a general rule you shall not be entitled to cancel your booking once you have received confirmation of the same. If you cancel your booking after it has been confirmed, you remain liable to pay the delivery booking fee in full. You remain liable to pay the delivery booking fee in full where the recipient whom you indicated in the Application is unreachable physically or uncontactable after 5 minutes from the time that the Partner arrives at the designated delivery location. Grab and Partner will have the right to not proceed with your booking in the following circumstances:
(a) where the requested delivery location falls outside the delivery zone offered on the Application;
(b) failure to contact you by phone or other means at the time of confirming the order booking;
(c) failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or
(d) the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 5 minutes from the time that the Partner arrives at the designated delivery location.
2.2.12 Partners have the right to refuse delivery if the delivery item falls within the categories listed at Clause 2.2.1 above.
2.2.13 In the event that the Partner is unable to deliver the items as a result of Section 2.2.11 (c) or (d) and the Partner deposits the items with Grab, Grab will store such items for a period of 1 year for collection by you. In the event that you do not collect the parcel within such period, you agree to allow Grab to undertake any actions with respect to the items as it may deem appropriate without any recourse to any claims for damages from Grab.
Grab may choose to not store such items in the event such items are fresh or easily perishable or where the value of such items does not justify the costs of storage or in any other such cases as Grab may deem appropriate.
Grab shall not be liable or be responsible for any loss or damages to the items or any other losses (direct or indirect) arising out of or in connection with or by reason of: (i) failure to deliver your order in the cases of (c) and (d); (ii) failure of the Partner to deposits the items with Grab; (iii) decision to store or not store the items by Grab; and (iv) loss or damages to the items stored by Grab. Grab may charge a fee for storage as it deems appropriate.
2.2.14 Partners shall be entitled to refuse delivery for any misuse or unauthorized use of GrabExpress service, including, without limitation, using the GrabExpress service to send the items to other logistic/delivery service providers or requesting Partners to collect the cash on delivery from the recipient/third party. You agree that any insurance will not cover the event of such misuse or unauthorized use of GrabExpress services.
3. (Reserved)
4. (Reserved)
5.1 This section applies to your use and access of the GrabAds Shop Platform at https://www.grab.com/th/business/ads/ and the services, information and functions available there (“GrabAds Shop”).
5.2 Availability: We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, GrabAds Shop and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing GrabAds Shop.
5.3 Right, but not obligation, to monitor content: We reserve the right, but shall not be obliged to:
5.3.1 monitor, screen or otherwise control any activity, content or material on GrabAds Shop. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action we deem appropriate;
5.3.2 prevent or restrict access of to GrabAds Shop;
5.3.3 report any activity we suspect to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
5.3.4 request any information and data from you in connection with your use of the Services and/or access of the Platform at any time and to exercise our right under this clause if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.
5.4 Restrictions: You may not use or access GrabAds Shop if you have been permanently or temporarily suspended from using the Service.
5.5 Product description: While we endeavour to provide or procure accurate description of products made available on GrabAds Shop (“Products”), we do not warrant that such description is accurate and updated.
5.6 Username/Password: Access to GrabAds Shop may require creation of an account with us or for you to provide Personal Data (as defined in our Privacy Notice). If you request to create an account with us, a username or account may either be: (i) determined and issued to you by us; or (ii) provided by you and accepted by us in our sole and absolute discretion in connection with your use and access of GrabAds Shop. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password. You are to notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of the username and/or password has been compromised or if there has been any unauthorised use of the username and/or password.
5.7 Purported use/access: You agree and acknowledge that any access or use of GrabAds Shop and any information, data or communications referable to your username and password shall be deemed to be, as the case may be:
(a) access to GrabAds Shop by you; or (b) information, data or communications posted, transmitted and validly issued by you. You agree to be bound by any access of GrabAds Shop (whether such access and/or use are authorised by you or not) and you agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you.
5.8 Hyperlinks: For your convenience, we may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties. Such linked websites or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.
5.9 Advertising: We may attach banners, java applets and/or such other materials in GrabAds Shop for the purposes of advertising our or third parties’ products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.
Effective as of 1st July 2024, this section related to Grab For Business terms of service has been relocated. Please refer to the new page for these terms here.
Please note that this change also applies to all agreements that previously referenced the Grab For Business terms of service located at this old page https://www.grab.com/th/terms-policies/transport-delivery-logistics/. We advise you to review these updated terms at your earliest convenience.
Your continued use of our services after 1st July 2024 indicates your agreement to these updated here.
7. Point of Interest Contributions
7.1 This section applies to Users’ and Partners’ submission of Point of Interest (“POI”) locations to the map in the relevant Application.
7.2 Submission requirements: When submitting a POI, you are required to provide POI content such as the name, address and category of the POI. You may also provide additional POI content such as images of the POI and relevant additional details (“POI Content”).
7.3 Prohibited content: You shall ensure that all POI Content submitted:
7.3.1 is not inaccurate, fake or spam;
7.3.2 is not defamatory, obscene, discriminatory, provocative, derogatory, harmful, offensive or otherwise objectionable;
7.3.3 does not contain irrelevant content such as political or personal opinions;
7.3.4 does not offer or promote the sale of any regulated or prohibited items or services, including but not limited to tobacco, drugs, gambling, weapons, medical services and adult services;
7.3.5 does not refer to, promote or depict sexually explicit content, abusive images and/or images of minors, violence, terrorism or any other harmful behaviour or illegal conduct;
7.3.6 does not contain personal/sensitive data or images of any person;
7.3.7 does not contain images of protected areas, publicly inaccessible locations or restricted areas, or areas where photography and filming are not permitted (e.g. immigration checkpoints, military compounds, interiors of private residences); and
7.3.8 is not copied or stolen, and does not infringe upon third party intellectual property rights.
7.4 Acceptance, rejection or removal of POI: Grab may, at its sole discretion and at any time without notice to you:
7.4.1 accept or reject any POI Content submitted;
7.4.2 amend or redact any accepted POI or POI Content; and
7.4.3 remove any POI or POI Content.
7.5 Rewards: Grab may provide incentives or rewards for accepted POI Content submissions from time to time, as notified to you in the Application.
7.6 Licence: By submitting a POI:
7.6.1 you are solely responsible for your conduct and any data, text, information, names, images, graphics, photos, imagery and other content that you submit, post or display on or via the Application. Grab does not claim ownership of any POI Content that you post on or through the Application;
7.6.2 you have no obligation to provide any content to Grab. However, if you choose to upload or share content, you represent and warrant that you have the requisite permissions to submit the POI and the POI Content;
7.6.3 you grant Grab an irrevocable, worldwide, non-exclusive and royalty-free licence to host, reproduce, distribute, communicate, publish, use, sub-license, modify and create derivative works based on the POI and POI Content;
7.6.4 POI or POI Content that contains publicly available factual information, such as the name of a business, is not covered under the scope of this licence; and
7.6.5 this licence lasts for as long as your POI Content is protected by intellectual property rights.
7.7 Amendment or removal requests: You may submit requests to amend or remove POIs or POI Content through the Application. Grab will assess on a case by case basis whether to accede to such requests at Grab’s sole discretion.
7.8 Satellite street view images: When submitting or viewing POIs in the Application, you may be able to view satellite street view images (“Satellite Images”). You acknowledge and agree that:
7.8.1 all right, title and interest in the Satellite Images, including all corrections, enhancements, modifications or intellectually property rights belong to Grab’s third party vendor(s) or such vendor’s suppliers;
7.8.2 you shall not distribute, sub-license, rent, sell, lease or loan the Satellite Images to any third party, or otherwise use or reproduce the Satellite Images for any purpose not expressly permitted by Grab, including any commercial purpose;
7.8.3 you shall not remove, bypass or circumvent any electronic or other protection on the Satellite Images;
7.8.4 you shall not download or save the Satellite Images onto any device;
7.8.5 you shall not alter, obscure or remove any copyright notice, copyright management information, trademark or proprietary legend contained in or on the Satellite Images;
7.8.6 all Satellite Images are provided “as is” without any warranty of any kind, including any warranty of fitness for purpose, non-infringement or non-misappropriation of intellectual property rights of any third party, accuracy, content or results; and
7.8.7 neither Grab nor its vendor(s) shall be liable for any loss or damage of any nature howsoever arising out of or in relation to your access or use of the Satellite Images
8. Data Sources
The Platform contains geographical data attributed to the following sources:
– Map Data © OpenStreetMap contributors www.openstreetmap.org/copyright
– Map Schema © OpenMapTiles https://openmaptiles.org/
– Map Data © Google maps.google.com
– Map Data © Here www.here.com
– Map Data © OpenStreetCam openstreetcam.org
– Map Data © Foursquare foursquare.com
– Land Transport Authority, Singapore lta.gov.sg
– Department of Transportation, Philippines dotr.gov.ph
– Jakarta Transportation Management Body bptj.dephub.go.id/
– Ministry of Transport, Vietnam mt.gov.vn/en/Pages/default.aspx
and information on places accessed on August 17th, 2020 from:
(i) Land Transport Authority of Singapore (https://www.lta.gov.sg/content/ltagov/en.html);
(ii) Singapore Land Authority’s OneMap (https://www.onemap.sg/main/v2/);
(iii) National Environment Agency of Singapore (https://www.nea.gov.sg/);
(iv) Data.gov.sg;
(v) from Hdb.gov.sg; and
(vi) OpenWeatherMap accessed on 01 April 2021,
which are respectively made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence).
Grab uses open source libraries within Grab mobile applications as set out in http://grb.to/oss-attributions.
9. Purchase and Use of GrabGifts
Purchasing GrabGifts for Users
9.1 This section applies to Users’ purchase and use of digital gift cards (“GrabGifts”) on the Platform, including bulk purchases.
9.2 You must have a valid Grab account to purchase GrabGifts.
9.3 If you are sending GrabGifts, you acknowledge and confirm that:
9.4 Payment shall be made using any of the payment methods made available by Grab. If you are purchasing GrabGifts for an overseas users, the GrabGifts purchase amount will be in the recipient’s local currency and the exchange rate will be determined by your card issuing company.
9.5 All GrabGifts purchases are final and cannot be cancelled or exchanged by you.
9.6 Grab reserves the right to decline to process or accept any GrabGifts purchase without providing any reason. You will receive a refund if Grab cancels a GrabGifts purchase. Grab will not be liable for any losses howsoever arising out of Grab’s declining or cancellation of a GrabGifts purchase.
9.7 You are responsible for resolving any disputes with your credit, debit or other card company on your own.
Purchasing GrabGifts for Corporate Entities
9.8 This section applies to prepaid purchases of GrabGifts by businesses registered in Thailand.
9.9 Grab will invoice you following your placement of your GrabGifts order (“Order”). You must make payment in accordance with the payment instructions and timeline stated in the invoice.
9.10 Grab further reserves the right to suspend any transmission of GrabGifts, suspend activation of any GrabGifts and/or terminate the GrabGifts Contract without notice and liability to you in the event that:
9.11 All Orders are final and cannot be cancelled by you. You are responsible for ensuring that the Order details, such as type of GrabGifts, denominations, amounts, and recipient email address are accurate. Grab will not be liable if the GrabGifts are not delivered or are delivered to an unintended recipient if the details provided by you are inaccurate and/or incomplete. By providing Grab with your recipients’ email addresses to facilitate delivery, you warrant that you have a legal basis to do so (e.g. consent).
9.12 Where permitted by Grab, you may draw on GrabGifts in your Order in batches. The GrabGifts will be sent to your designated recipient three (3) business days after your written instructions are received by Grab in accordance with the notice details in the Order. Your Order must be fully drawn within six (6) months from the date of Grab’s invoice above failing which any undrawn amounts will be forfeited.
9.13 Grab will not be liable to you whether in contract, tort or otherwise for (a) any direct or indirect economic loss (including loss of profits, savings, and goodwill expenditure) or (b) any indirect, consequential, incidental, special, exemplary loss howsoever arising in connection with the provision of GrabGifts provided under these terms. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence or fraud.
9.14 You agree to defend, indemnify and hold Grab, its licensors and each party’s parent organisations, affiliates, subsidiaries, officers, directors, members, employees, attorneys and agents harmless from and against all claims, costs, damages, losses liabilities and expenses (including attorneys’ fees and costs and/or regulatory fines) arising out of or in connection with (a) any Order placed by you or on your behalf, (b) your violation of these terms and conditions or any applicable law or regulation, whether or not referenced herein and (c) your use or misuse of GrabGifts.
9.15 You shall not use the Grab name, logo or marks without Grab’s prior written consent. In the event that such consent is provided, Grab may withdraw such consent at any time by notifying you.
9.16 By placing an Order, you agree and acknowledge that the GrabGifts must be used in accordance with the terms and conditions set forth below. Please also refer to Grab Privacy Notice which explains how Grab collects, uses, processes and discloses Personal Data through the use of Grab’s mobile applications and websites.
Using GrabGifts
9.17 This section applies to the use of GrabGifts by Users.
9.18 You must have a valid Grab account in order to receive and redeem GrabGifts. Grab will not be liable for any delay in sending, transmission or receipt of GrabGifts.
9.19 Redemption and usage of GrabGifts are subject to the usage restrictions stipulated for each GrabGift, including:
9.20 GrabGifts may only be redeemed in the Grab Application. Users should ensure that they have downloaded the latest version of the Grab Application.
9.21 Grab will not replace, exchange or refund any GrabGifts that has expired.
9.22 GrabGifts cannot be transferred to another Grab account.
9.23 Each GrabGifts may only be redeemed once. Any unutilized GrabGifts amount will be forfeited. If your transaction value exceeds the GrabGifts value, you will be required to top-up the shortfall. GrabGifts may not be applied towards Grab platform fees.
9.24 Grab is not responsible for, and makes no warranty in relation to, the quality of the products and/or solutions for which the GrabGifts are redeemed.
9.25 GrabGifts cannot be used in conjunction with other promotions or discounts, unless otherwise stated.
9.26 Grab will not be responsible or liable for any GrabGifts sold by any third party.
9.27 GrabGifts cannot be exchanged for cash.
9.28 Grab may take any action for illegal or fraudulent usage of GrabGifts, including suspending or terminating your Grab account and cancelling the GrabGifts without reimbursement.
10. GrabAds Terms
Terms in this section are applicable to you (advertisers) who wish to use GrabAds services to promote your business within the Grab Application. If you agree to use this service, you are responsible for complying with all applicable laws, regulations and codes that apply to your ads and local regulations where your ads appear. We reserve the right to terminate or suspend your account for any violation in accordance with these GrabAds Terms.
Content Specifications
Your ads must:
The Content Specifications apply to any and all ads which you make available through the GrabAds services. The Content Specifications must be complied with in spirit as well as to the letter, and apply to each part of any ad as well as to its whole.
Promo Messages
The use of promotional messaging must comply with the following requirements:
Keywords Utilization
Keywords are words or phrases that are used to match your ads with the terms Consumers are searching for. Selecting high quality, relevant keywords for your advertising campaign can help you reach the customers you want, when you want.
When a Consumer searches for a term that matches your keyword, your ad enters an auction to determine if it will show. While Grab uses reasonable efforts to capture all possible variations and misspellings of a keyword you choose, Grab does not guarantee that all possible variations of a keyword are captured.
The cost for each keyword will be different depending on the keyword you choose, your competition in the auction, and other factors. Make sure your keywords and landing page are all closely related to the terms that a Consumer might be searching for, and will not cause confusion, deception or mistake as to the source or origin of your goods/services.
Higher quality ads and relevance to user searches typically lead to lower costs and better ad positions.
In the event that you choose to use the keyword search feature available on the Platform, and you select the ‘automatic’ keyword search strategy feature, you acknowledge and agree that Grab has the sole and absolute discretion to select and optimise keywords on your behalf. If you do not want Grab to select and optimise keywords on your behalf, please select the ‘manual’ keyword search strategy feature instead.
Representations and warranties
You acknowledge and agree that you are solely responsible for your ads content, campaign details and targeting decisions. This includes without limitation your choice of keywords as well as territorial scope and target audience of the pertinent campaign and ads. You shall indemnify us in the event where we incur any losses or damages pursuant to the same.
Without prejudice to the generality of the other provisions of this Agreement, you further represent and warrant that your ads as well as any related content do not infringe any third party rights including without limitation any intellectual property rights. If Grab (i) suspects or (ii) receives any complaint that your ads content, campaign details and targeting decisions (including any part thereof) are not compliant with the Content Specifications, we reserve the right to remove the same, suspend our services to you, and/or require that you modify the complained material. We may, but are not obliged to, review the ads as well as the related content or information submitted or amended by you from time to time.
If you believe that any content made available on our platform violates your intellectual property rights, please contact us with details provided via ‘Help Centre’ feature.
Marketing Manager Services
If you use the ads self-serve services under the Marketing Manager Services platform, you shall comply and be subject to the terms stipulated under the Marketing Manager Service Terms.
This section applies to GrabUnlimited subscription and benefits. You agree to these terms and conditions by maintaining a GrabUnlimited subscription and/or using the benefits.
Users who subscribe to GrabUnlimited will receive benefits such as vouchers monthly, depending on the applicable subscription plan. Vouchers will be available in the ‘My Rewards’ page in the Application. Unless otherwise stated, vouchers must be used in Thailand by the stated expiry date, if any. Vouchers can only be redeemed when making purchases in the Application with your GrabPay Wallet, eligible credit or debit card, or through PayLater.
Grab may vary the type, value, amount and redemption terms and conditions of the benefits as shown in the Application at any time.
Fees and Renewals
The GrabUnlimited subscription fee is stated in the Application. Grab may vary the subscription term and fees from time to time. GrabUnlimited Subscription fees are non-refundable.
If you subscribed for GrabUnlimited directly with Grab through the Application and are billed by Grab, the subscription fee will be deducted from your selected payment method on each billing date. Take note that your GrabUnlimited subscription will automatically renew unless you cancel it via the Application before the billing date. If the deduction or charge is unsuccessful, your subscription will be cancelled.
If you received a GrabUnlimited subscription from a third party, that subscription will terminate unless renewed by the third party. You may be required to pay a nominal fee to activate the subscription. You may receive a GrabUnlimited subscription from a third party even if you have already subscribed for GrabUnlimited yourself.
Grab may offer certain users trial or promotional GrabUnlimited subscriptions, which are subject to these terms and conditions unless otherwise stated in the promotion offer. Trial subscribers may choose not to continue with a fully paid GrabUnlimited subscription at the end of the trial period.
Business purchases
This section applies to purchases of GrabUnlimited subscriptions by businesses registered in Thailand. If you are a Grab for Business client or are using the Grab for Business portal, these terms and conditions apply in addition to the Grab for Business terms and conditions.
You may submit an order for GrabUnlimited subscription plans through the channels notified by Grab (“GrabUnlimited Order”). Grab will invoice you following GrabUnlimited Order. You must make payment in accordance with the payment instructions and deadline stated in the invoice.
All GrabUnlimited Orders are final and cannot be cancelled by you. You are responsible for ensuring that the Order details are accurate, and where your recipients’ personal data (e.g. email address, phone number) is provided, you warrant that you have obtained their consent to do so for the issuance of GrabUnlimited subscriptions to them.
You must redeem the GrabUnlimited subscriptions within the redemption period stated in GrabUnlimited Order. GrabUnlimited subscriptions which have been activated by users cannot be withdrawn.
Termination
Grab may terminate the GrabUnlimited subscription plans at our discretion without notice. If that happens, Grab will refund the subscription fees on a pro-rated basis. However, Grab will not provide any refund for termination to conduct which we determine, at our discretion, violates these terms and conditions or any applicable law, involves fraud or misuse of the GrabUnlimited subscription, or is harmful to Grab or other users.
12. Grab AI Services
12.1 AI Services
a. Grab utilises innovative AI-drive services to enhance your experience.
b. The AI services provided by Grab include, but are not limited to:
i. Chatbots and Virtual Assistants: Our AI-powered chatbots and virtual assistants can engage with users, answer queries, and provide support in real-time.
ii. Personalized Recommendations: Based on your preferences and usage patterns, our AI systems can offer tailored product or service recommendations to enhance your experience.
iii. Data Analysis and Insights: Our AI solutions can analyze large datasets to generate actionable insights, helping you make informed decisions.
iv. Predictive Analytics: Utilizing historical data, our AI services can predict future trends and outcomes, assisting you in planning and strategy.
(collectively, the “AI Services”).
c. By accessing and using our AI Services, you acknowledge and agree to be bound by these additional terms and conditions under this Section 12 (“Additional AI Terms”).
12.2 Disclaimer
The AI Services provided by Grab on our platform are for general informational purposes only. While we strive to ensure the accuracy and usefulness of the AI-driven features, they are provided “as is” and without any guarantees as to their accuracy, reliability, or completeness. The AI Services may occasionally generate incorrect or inappropriate responses.
12.3 Third-Party Data and Services
Our AI Services may interact with third-party data and services. We do not control or endorse the content, messages, or information found in such third-party services and disclaim all liability concerning such content.
12.4 User Responsibilities
a. Proper Use. You agree to use the AI Services only for lawful purposes and in accordance with these Additional AI Terms. You are responsible for all activities that occur under your account and for ensuring that any individuals who access the AI Services through your account comply with these Additional AI Terms.
b. Data Input. You are solely responsible for the accuracy, quality, and legality of the data you input into the AI Services. You agree not to input any data that is unlawful, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable.
c. Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
12.5 Modification of Services
We reserve the right to modify or discontinue, temporarily or permanently, the AI Services (or any part thereof) with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the AI Services.
12.6 Intellectual Property
a. Ownership. All intellectual property rights in and to the AI Services and any related documentation, including but not limited to software, algorithms, designs, text, graphics, and interfaces, are and will remain the exclusive property of Grab or its licensors.
b. User Content. You retain ownership of any data, content, or materials you input into the AI Services. By inputting data into the AI Services, you grant us a worldwide, non-exclusive, royalty-free, fully-paid-up, sublicensable, and transferable license to use, reproduce, modify, distribute, and display such data for the purpose of providing the AI Services, as well as to improve existing or new AI Services.
12.7 Warranties
To the fullest extent permitted by applicable law, Grab expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the AI Services will meet your requirements or that the operation of the AI Services will be uninterrupted or error-free.
12.8 Limitation of Liability
a. In no event shall Grab, its affiliates, or their respective directors, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of data, loss of business, or loss of profits, arising out of or in any way connected with the use or inability to use our AI Services, even if we have been advised of the possibility of such damages.
b. To the maximum extent permitted by law, Grab’s total cumulative liability to you or any third party arising out of or in connection with these Additional AI Terms or your use of our AI Services, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have paid to us for the use of the AI Services during the six (6) months prior to the claim.
12.9 Indemnity
You agree to indemnify, defend, and hold harmless Grab, its affiliates, and their respective directors, officers, employees, agents, and representatives (collectively, the “Indemnified Parties“) from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that the Indemnified Parties may incur as a result of or arising from:
i. Your use or misuse of the AI Services.
ii. Your violation of these Additional AI Terms.
iii. Your violation of any rights of another party, including any other users of the AI Services.
iv. Any content you provide through the AI Services, including but not limited to any misleading, inaccurate, or fraudulent information.