How do I keep my account and device secure?

To ensure that your account and device are safe, please do the following:

1. Download the official Grab driver application via Play Store or App store only
2. Always update the Grab application to be the latest version
3. Your device must not be modified (rooted/jailbreak/Xposed)
4. Using an impersonated GPS application on your device is prohibited

Get the real deal

You can only access your driver account using the official Grab Driver app. Our reinforced system detects
usage of unofficial driver apps and blocks their access.

Abandon all non-Grab driver apps and get the real deal from the Play Store or App Store now!

Let’s keep it honest

Spoofing your GPS or modifying your device to get rides isn’t cool. Devices with unauthorized apps as GPS
spoofer will affect your driver account access, and may result in penalties including incentives
disqualification or a ban on your account.

If you have any unauthorized apps on your device, do remove them from your phone today.

Some things never change

For example, your device settings.
Modifying (rooting or jailbreaking) your device can affect your
account security. To keep your account secure, you will not be able to access your driver account if
you’re using a modified device.

To ensure continued access to your driver account, always keep your original device settings.

Find out more about it here.

To share or not to share

The answer is NO!

No one should access or share your account apart from you. Set a complex password and never share your
login details to anyone. Not even Grab, your family and your close friends.

If you’ve received any suspicious email, text or call that claims to be from Grab, DO NOT respond, click
on any links, or open the attachments. Check for any references to a scam and report it immediately.
Learn more about protecting your
account here.