Send your items swiftly and safely

Items that cannot be delivered
- Illegal or prohibited items under applicable laws and regulations e.g. cigarettes and Vaporizer liquids.
- Dangerous goods including hazardous or toxic goods, explosives
- Illicit drugs or narcotics including cannabis, hemp, and kratom.
- Money and negotiable instruments equivalent to cash such as stocks and bonds;
- Documents containing substantial amount of confidential information;
- Animals (whether live or otherwise)
- Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
- Real or imitation weapons including firearms or part thereof, explosives, ammunition
- Human or animal remains, body parts or organs;
- Shipments without proper or adequate packaging;
- Shipments that require us to obtain any special license or permit for transportation, importation or exportation.

*Note:
1) Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.
2) Grab will fully cooperate with relevant authorities should there be any illegal and dangerous items found.

GrabExpress operates 24 hours, 7 days a week.

Bangkok, Nonthaburi, Pathum Thani and Samut Prakan, Chiang Mai, Khon Kaen, and 60 other cities nationwide! We are always looking to expand our services, so stay tuned!

You can reach out to the Help Center for help as soon as possible. If you don’t contact the Help Center within 24 hours after the booking time, Grab will not responsible for any parcel’s damage and loss.

You can cancel your booking any time before the driver- or delivery-partner picks up your item. Simply tap on your booking and select Cancel.

If your driver- or delivery-partner asks you to cancel the booking, you are under no obligation to do so. Driver- and delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.

All our driver- and delivery-partners have been trained extensively, coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed by the Delivery Guarantee for up to THB15,000 for GrabExpress Car, Pickup Truck and Box Truck, and up to THB10,000 for GrabExpress Bike.

Additionally, you can select higher tier of Delivery Guarantee.

- Standard: Add on 1 Baht for up to 20,000 Baht in compensation
- Premium: Add on 2 Baht for up to 30,000 Baht in compensation

A person who books GrabExpress service can choose whether a sender or a receiver shall pay for the delivery. In case of requesting receivers to pay, only Cash is acceptable (Cash On Delivery).

1. Choose an Appropriate Sized Box for Your Items Select packaging that is suitable for your items. If your items include clothing, towels, or products that can withstand impact, consider using plastic bags for packaging. If your items are fragile, choose a parcel box that is appropriately sized for your items. The box size should not be too large, preventing items from moving excessively inside, nor too snug, leaving insufficient space to absorb shocks during transit.

2. Pack Items Securely and Thickly
To ensure safe packaging, reinforce the strength of the items to withstand potential impacts during transportation. Double wrapping with cushioning material around the items before packing is advisable. For clothing items, place them in an additional layer of plastic bag to prevent moisture or stains from coming into contact with the packaging.

3. Ensure the Exterior Box is Firmly Packed Once the interior items are securely packed, seal the outer box with packing tape along the top and bottom seams. Then, tie a string around the parcel box for an extra layer of security. This ensures that the items are well-protected and allows for easy handling by the delivery personnel.

4. Communicate Specific Precautions to Partners Before initiating the delivery, inform the delivery partners about any specific precautions that need to be observed. These instructions should be tailored to the nature of the items and used as guidelines for managing the delivery process.

To use Grab's delivery service, follow these simple steps:

1. Download the Grab app or ensure it is updated to the latest version.
2. Tap on the 'Express' icon.
3. Provide information for the pick-up and delivery points.
4. Select the type of vehicle and the desired delivery time.
5. Fill in the sender's and recipient's address, name, and phone number.
6. Complete the payment.

You can find additional details here.