Wednesday November 6th, 2024

Advance Booking

Introduction

Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the Terms of Service (collectively, the “Terms of Service”). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service. 

All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to seven (7) days till 2 hours in advance.

Consumer – Fees

Please be aware that Grab will be imposing a scheduling fee for Advance Booking. The total fare displayed will include this fee, providing you with the final amount upfront. It’s important to note that this fare is still subject to any other applicable surcharges that may arise at the time of booking (e.g., toll, waiting time fee, etc.).

The specific amount charged may depend on various factors and may change from time to time without any obligation on the part of Grab to notify you of such changes except as expressly set forth in these Advance Booking Terms of Use. Grab is under no obligation to disclose the calculation methods used to determine these charges and scheduling fees.

Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., GrabPay, credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.

Cancellation policy for Advance Booking

1. Consumers will be charged 100% of the total fare for the Advance Booking ride if:

a) the Consumer’s Advance Booking ride is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time; 

b) the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer after the scheduled pick-up time; or

c) the Consumer books the incorrect ride service type (eg. JustGrab instead of GrabCar Plus) and fails to cancel at least 1 hour before the Consumer’s scheduled pick-up time.

2. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge. 

3. If no Driver-partner is assigned to the Advance Booking at the scheduled pick-up time, or if a Driver-partner is assigned to the Advance Booking but the Driver-partner arrives after the scheduled pick-up time, the Consumer will receive a compensation voucher from Grab.

4. The Consumer will be charged 100% of the total fare for the Advance Booking ride if the Consumer does not show up at the scheduled pick-up time and within 15 minutes after that.

5. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab’s sole discretion through, including but not limited to, emails, in-app notification, and/or at the service information card shown at the booking screen.

6. Compensation vouchers shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.

7. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time.

We reserve the right to add, amend or remove this Terms of Use at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.