Closer to serving our driver-partners better every day
How do we help drivers get closer to their goals?
Since Grab started in 2012, this simple question has guided the way we serve our driver-partners.
We can’t promise you that we’ll get it right all the time, but we can promise you that we’re committed to serving you better, 365 days a year. And we’re getting a little closer, every day.
To constantly better our driver-partners’ experience with Grab, we have identified four broad categories: Support, Earnings, Tools, and Community.
Better support
Being there when you need us most
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Get instant answers to standard questions
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Just open the new, frequently updated Help Centre within your app. Save time and resume your activities sooner.
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We’re on-call for you, 24/7
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When you can’t find the answers you need within the in-app Help Centre, don’t worry! Just give us a call, any time, any day.
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Personalised booking-related responses via e-mail
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In most cases, we’ll respond to your questions within 6 hours. It’s not great, but we’ll keep working on shortening your waiting time.
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Bad passenger behaviour? Report it
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After every trip, you will be prompted within the app to comment. Please report any bad passenger behaviour, or if passengers don’t show up. If proven to be true, disciplinary action will be taken.
Better earnings
Ensuring your hard work pays off
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In-app daily & weeklyStatement of Earnings (Coming Soon)
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Get faster and easier access to your earning progress throughout the week. You can also download your full statement as a PDF.
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Daily incentive payout (Coming Soon)
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Get your incentive payout by the next business day.
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GrabPay fares to be topped up in your cash wallet by next business day
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Also applicable for certain promo fares. So whether it’s cash or GrabPay, you will get paid your dues faster.
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Better GrabShare earnings
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GrabShare is only be available at selected popular areas and popular hours for better matches, so you can minimise your cost and maximise your profit.
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Savings on fuel, car maintenance, and more
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We recently introduced GrabAllStars, a rewards programme for Grab driver-partners. Every month, we offer various benefits including fuel savers, grocery vouchers, and in-car cameras. Keep checking graballstars.com for the latest benefits. Gold and Platinum driver-partners might also be offered extra income opportunities through car wrap ads.
Better tools
Tools to make the job easier
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Video tutorials on improving your earnings (Coming Soon)
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Topics like ‘hourly guarantees’ and GrabShare will now be presented on YouTube to help you better understand and get tips on improving your earnings.
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In-app training videos (Coming Soon)
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It’s not just for beginners. You can now learn about how our new features work anytime, anywhere, without needing to drop by the Grab Driver Centre.
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Never miss another notice
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You can now easily refer to all notifications any time, anywhere. Stored within the in-app inbox.
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Rate and review your trips directly within the app
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This helps us speed up fixing issues like inaccurate locations and poor passenger matches.
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Save your favourite location (Coming Soon)
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You can now save your favourite spots to help prioritise trips to areas you go frequently.
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In-app incentive tracker
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Now you can keep track of your incentives and payouts directly within the app.
Better community
Keeps you informed, keeps us accountable
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Ongoing Teh Tarik forums
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We will continue to have these sessions regularly as the drivers who attend provide honest and productive feedback from the ground to our Grabbers.
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Annual updates at driver townhalls
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Join us for a yearly get together to get updates related to your driving experience with Grab.
