Pilot for driver-partners
Improved earnings structure
Overview
We understand that our driver-partners have been facing challenges with their earnings for long or distant pickups, and we've taken their concern to heart.
We're announcing game-changing improvements to our driver-partner earnings structure, designed with their needs in mind.
1
Pickup Fare
Driver-partners now earn from the moment they head towards their passenger pickup point.
2
Additional Passenger No-Show Fee
Tiered reimbursements that takes into account driver-partners time and distance in addition to the current existing flat fee.
3
Additional Passenger Late Cancellation Fee
Tiered reimbursements that takes into account driver-partners time and distance in addition to the current existing flat fee.
4
Trip Estimate Adjustment
Automatic reimbursements for map underestimations on a weekly basis.
Driver-Partner Earnings = Pickup Fare + Trip Fare - Grab Service Fee (GSF)*
*The GSF is calculated by the difference between the passenger fare and the driver-partner fare.
Other factors that contribute to the fares
Waiting Fee
Cancellation Fees
Driver-Partner Tips
Grab’s benefits beyond earnings
Savings
Grab driver-partners enjoy a multitude of savings, including fuel incentives, vehicle maintenance support, and more.
Learn More.
Protection
Our driver-partners are protected while on the job with FREE Group Personal Accident Insurance.
Learn More.
Upskilling
Driver-partners get access to GrabAcademy and a variety of resources to advance their career, as well as enhance their skills and personal growth.
Learn More.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- Has Grab received approval from the Ministry of Transport for this trial earnings structure?Yes, we have received an approval letter dated 8 August 2024 from the Land Division of the Ministry of Transport (Bahagian Darat, Kementerian Pengangkutan) to run a Proof of Concept (POC) for a new earnings structure for our e-hailing driver-partners.
- Why were these improvements made to the existing driver-partner earnings structure?Based on feedback from our driver-partners, earnings for pickup distance and time is a top pain point. Driver-partners often cancel trips that seem like they don’t offer a fare that sufficiently covers for the time and distance travelled to pick up passengers. The current far pickup bonus is not enough, as it only pays out for pickups that take more than 5 minutes, while passenger fares do not include the pickup portion. Cancelling trips because of this results in a bad experience for both our driver-partners and our passengers. We are introducing an improved fare structure where driver-partners start earning from the time they head to their passenger all the way to drop off, while keeping passenger fares unchanged. Maintaining passenger fares will ensure demand – and driver-partner bookings – remain consistent. With the improved driver-partner earnings structure, we will also no longer have a fixed commission. Instead, we will be replacing it with a new type of collection, known as the Grab Service Fee. Note: Not all services will be eligible for the improved driver-partner earnings structure trial and these services will still maintain the same fare structure and commission charges as today.
- What is the Grab Service Fee?
The Grab Service Fee helps to fund Grab’s operations which includes time and distance travelled in pickup, incentives, reimbursements and other benefits for driver-partners.
- The Grab Service Fee is calculated as the difference between the passenger fare and driver-partner fare.
- The Grab Service Fee is a fee that Grab may collect when driver-partners complete a ride on a service with the improved earnings structure.
- When the Grab Service Fee is negative, no collection will occur.
- Why is the Grab Service Fee a variable instead of a fixed amount?
The Grab Service Fee varies from trip to trip to ensure that driver-partners receive fair earnings for the effort made to pick up a passenger.
This is how it works:
- In scenarios where more effort is required, the Grab Service Fee will be lower to take into account driver-partner higher earnings.
- The Grab Service Fee may be higher if less effort and distance is required on driver-partners part.
- Did Grab carry out a pilot to test this improved driver-partner earnings structure? What was the response?To help us better understand the impact of the improved driver-partner earnings structure on driver-partner day-to-day activities, we invited a group of driver-partners to test the pickup fare portion of the improved earnings structure for a period of four weeks. At the end of this pilot, the driver-partners shared encouraging feedback. Here are several highlights: Fairness “The Grab Service Fee (GSF) is fair and follows the effort that driver-partners put in” – Ruzaini (Klang Valley) “Positive – the fare compensates us for the time and distance” – Desmond (Ipoh) “Driver-partner’s efforts are calculated from position they receive booking to the passenger dropoff point” – Kheng Yuen (Ipoh) Grab Service Fee (GSF) variability “GSF is lower during non-peak hours eg night time. Even for the shorter pickups, the GSF is reasonable” – Vishnovartan (Klang Valley) “The new system is good and the GSF deducted is suitable for the effort. With the GSF, driver-partners are more willing to take far pickup bookings” – Prakash (Ipoh) Solves for far pickups “Far pickup during non peak (night time) is worth it” – Firdaus (Klang Valley) “Jobs during the night are more worth it” – Sim Yu (Kota Kinabalu) “Good for far pickup” – Azman (Melaka) “Returns are better for very far pickup bookings” – Ban Tat (Penang)
- Which cities will this trial be available in?For now, only driver-partners in the following cities will be able to opt-in for the trial: Klang Valley, Negeri Sembilan, Ipoh and Kuching. New driver-partners in these locations will be automatically enrolled in the improved earnings structure. Stay tuned for further updates!
- Will all these added improvements mean that Grab will be increasing passenger fare as well?There will be no change in the way we calculate passenger fare. We are taking this step to make sure that demand for driver-partner service will not be affected.
Want to know more?
Discover how our Grab driver-partners earn and enjoy exclusive benefits.
Learn More
Learn More
Grab Malaysia
Forward Together
G-02 Ground Floor, Block A,
Axis Business Campus,
No 13A & 13B Jalan 225,
Section 51A, Petaling Jaya,
46100 Selangor.
Business Registration:
MyTeksi Sdn. Bhd. - 201101025619
GrabCar Sdn. Bhd. - 201401013360
About
Consumer
Quick Links
Enjoy 9% (RM8) Rebate at
AEON
- Valid from 15 Jan 2022 – 28 Feb 2022
- Minimum spend: RM88
- Limited to 62,500 redemptions
- TWO(2) redemptions per user throughout the campaign
1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period.
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.