BM

Advance Booking

Plan, Maximise & Secure Your Earnings
Introduction
Training
In-App Display
Policy
FAQs

Introduction

Advance Bookings are bookings made in advance by passengers. Driver-partners can accept this type of bookings via the Booking Planner section, and receive a scheduling fee for every booking accepted.

For now, Advance Booking is not available for rides FROM airports. Currently, Advance Booking is only offered city-wide and TO airports (with standard airport fares), on selected service types at the following cities:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar Premium
  • GrabCar Exec
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar 10-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Mandarin
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
What are the benefits of Advance Booking?

Plan Your Earnings

Accept bookings made
in advance

Maximise your Earnings

Higher fare for your commitment with the extra scheduling fee

Secure your Earnings

Compensation paid for last-minute passenger cancellations

Non-Booking Planner Advance Booking
You may also be allocated Advance Booking without accepting them via Advance Booking from 30 minutes prior to 15 minutes after a scheduled pickup time. You will still receive the scheduling fee if you complete this ride, as compensation for your time!

Once allocated, head over to the pickup location as soon as possible to avoid being late.
Return To Top

Training

To be able to use the Advance Booking feature, driver-partners must:

  1. Have good disciplinary records
  2. Have completed the GrabAcademy training

Click the button below to complete the GrabAcademy training. Alternatively, you can find the training in the GrabAcademy section of your driver app.

GrabAcademy Training
Return To Top

In-App Display

You will automatically be brought to the in-transit screen 30 minutes before the scheduled pickup time. You must be online in order for this to happen. If you are offline, you will be given a 5-minute grace period to go online. If not, we will start to allocate another driver-partner.

Non-Booking Planner Advance Booking
For this type of Advance Booking, you will only receive it within 30 minutes before the scheduled pickup time. You’re eligible for a scheduling fee to compensate for your time!
Return To Top

Policy

Activated driver-partners will need to complete a mandatory GrabAcademy training to be eligible for Advance Booking. Once driver-partners are eligible, driver-partners must maintain a minimal disciplinary record to avoid being restricted from this feature.

The Advance Booking Policy acts as a Code of Conduct (CoC) for driver-partners executing this pre-book feature. This policy also states the details of infringements that may result in disciplinary actions, suspension or termination of access to the Advance Booking feature.

Be Responsible

  • Review the booking details (pickup date, location, & time) carefully before accepting the booking, and only accept if you are sure you are able to complete the ride as scheduled. Consistent failure to complete accepted Advance Booking may result in restriction from the feature.
  • Do not use third-party applications/bots to snatch/accept Advance Booking on the Job Board. This behaviour is against our CoC and will result in driver-partners being restricted from Advance Booking.
  • If you are unable to complete an Advance Booking due to emergencies, we ask that you cancel as soon as possible (>12 hours before the ride, if possible) to allow us time to secure a replacement driver-partner. Cancellations made in less than 12 hours before the scheduled pickup time will incur the commitment fee of RM12 per cancellation.

Be Mindful

  • When accepting Advance Bookings, avoid accepting back-to-back Advance Bookings.
  • Be aware of the time and your location before your Advance Booking starts.
  • Make sure to arrive early at the pickup location to find a place to park/wait. You will be brought to the in-transit screen 30 minutes before the scheduled pickup time. You must be online in order for this to happen. 
  • If you are offline, you will be given a 5-minute grace period to go online. If not, the ride will be allocated to another driver-partner. Do keep in mind that consistent failure to complete accepted Advance Booking may result in restriction from the feature.
  • The fare is inclusive of the scheduling fee (subject to change and varies depending on service types). Please DO NOT collect extra scheduling fee from the passenger.

Extra Tips!

  • Contact your passenger via GrabChat to update them of your whereabouts and your ETA (estimated time of arrival)  to avoid cancellation by passengers – you will be able to do this 1 hour before the scheduled pickup time.
  • If your passenger does not show up 15 minutes after the scheduled pickup time, cancel without affecting your CR by selecting the cancellation reason “Passenger No-Show”. You’ll still receive the scheduling fee as compensation if this happens.
  • Extra costs like parking and tolls BEFORE picking up passengers will be borne by the driver-partner.
Return To Top

FAQs

Advance Booking

These are bookings made in advance by passengers that are available to be accepted via the Booking Planner section. For this type of booking, you will receive an additional scheduling fee for every booking you accept (amount varies depending on service type).

For now, Advance Booking is only available for bookings in Klang Valley, Penang Langkawi, Kuching, Kota Kinabalu and Johor Bahru, with city-wide rides and to airports, on the following service types:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar Premium (Klang Valley only)
  • GrabCarExec (Klang Valley only)
  • GrabCar Mandarin (Kota Kinabalu only)
  • GrabCar 10-Seater (Langkawi only)

Your e-hailing insurance needs to still be valid to enable you to view bookings on the Booking Planner. If you’ve opted for Grab Daily E-Hailing Insurance, make sure it is activated.

If you have done the above but you still can’t see any available Advance Booking on the Booking Planner, it may be because of one of the following reasons:

  1. There are no Advance Booking available at the moment, or
  2. You have been restricted from the feature due to bad disciplinary record
You will be able to see Advance Booking with pickup locations that are within 10KM of your current location.

If you do accept an Advance Booking and move away, you will still be able to see it under “My Bookings” in your app. If you don’t accept and move away, you will not be able to see the booking on your Booking Planner.

Advance Booking Navigation

You can start navigating as early as you like. Go to the “My Bookings” tab in “Booking Planner”, select your Advance Booking, and click on the “Navigate” button.

You are encouraged to arrive within 30 minutes before the scheduled pickup time. Do note that you will also be brought to the in-transit screen 30 minutes before the scheduled pickup time of your Advance Booking. You must be online in order for this to happen.

IMPORTANT: If you are offline, you will be given a 5-minute grace period to go online. If not, your booking would be reassigned to another driver-partner and you will be charged RM12 commitment fee.

Tip: If you find that you need more than 30 minutes to arrive at the pickup location, start navigating earlier. Communicate thoroughly with the passenger on your arrival time using the GrabChat and/or Call feature.

If you are in the middle of completing another booking, the Advance Booking screen will appear once the previous booking completes, similar to the back-to-back booking experience. However, please take note this might result in you being late to the pickup location of your Advance Booking.

If you are found to be too far away from the scheduled pickup to complete another Grab booking, your booking will be reassigned to another driver and you will not receive the scheduling fee, but you will also not be penalised.

Tip: Use the MyDestination feature to help you get matched bookings that are on the way to the pickup location.
Please contact your passenger and update them on your estimated time of arrival (ETA) if you are arriving late at the pickup location.

Advance Booking Cancellation

Driver-partners will be restricted from Advance Booking if they practise the following:

  1. Cancelling in 12 hours before the scheduled pickup time
  2.  Do not show up for the Advance Booking(s)
  3. Purposely staying offline during the Advance Booking(s)
  4. Forcing/Inducing passengers to cancel the Advance Booking(s)

Make sure you review the booking details (pickup date, location, & time) carefully to see if you can commit before accepting any Advance Booking.

Yes. We will also take further action against driver-partners who cancel excessively.
Yes, if you cancel (without waiting for 15 minutes after the scheduled pickup time or if you don’t cancel with the reason “Passenger No-Show”), your CR will be affected.
Yes, they can cancel up until the scheduled pickup time. However, you will still be paid the scheduling fee as compensation if passengers cancel the Advance Booking within 1 hour before the scheduled pickup time.
Please wait for the passenger for at least 15 minutes after scheduled pickup time. If you still can’t contact the passenger, please cancel and choose the cancellation reason “Passenger No-Show”.

Advance Booking Fee

Yes, you will receive a scheduling fee (borne by the passengers). Scheduling fees vary depending on service type.
If a passenger cancels within 1 hour before the scheduled pickup time, you will still be paid the scheduling fee as compensation.
Yes, you will still be paid the scheduling fee as compensation if your passengers don’t show up at the pickup location 15 minutes after the scheduled pickup time.
Extra cost BEFORE picking up passengers will be borne by driver-partners.
As the fare is inclusive of the scheduling fee, 20% commission will still apply.

As the fare is inclusive of the scheduling fee, Far Pickup Bonus will not apply to Advance Bookings.

Return To Top

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.