Tuesday October 3rd, 2023

GrabChat Guidelines

 Last modified: 3 October 2023

We need everyone in our community to work together to keep our platform safe and respectful. We therefore encourage you to adhere to the following community guidelines. If you  breach any of the following guidelines, Grab, at its sole discretion, may take action including limiting GrabChat usage or temporarily or permanently suspending your account. 

 

GrabChat users should not send any illegal, inappropriate or sensitive messages or content, this includes (but is not limited to):

  • Obscene, vulgar, offensive, sexually explicit or indecent content
  • Violent, abusive, menacing or harassing content
  • False content
  • Illegal content or references to illegal products/acts
  • Religious or politically sensitive content
  • Infringing content
  • Scam or spam messages
  • Advertisements
  • Any personal data 

Some examples are set out below:

1. Do not share obscene or indecent content

GrabChat prohibits users from sharing obscene or indecent content, or requesting them from others, including but not limited to:

  • Obscene or indecent words
  • Any media containing obscene or indecent content (images,GIFs, videos, etc)
  • Explicit images or images containing nudity
  • External links leading to obscene or indecent content
  • Other acts that are contrary to social and moral norms, common sense of decency or modesty, as determined  by Grab if such acts are discovered through reports, etc.

2. Do not offer/request for sexual services/activities or dating

Inappropriate requests/offers, including for sexual activities/services, dating opportunities, or encounters that may lead to crimes, are prohibited. 

Examples:

  • “I will give you a tip if you give me ‘extra’ service”
  • “I’m looking for a boyfriend/girlfriend” (looking for someone to date)
  • “Let’s exchange information outside Grab” (inviting to other social networks and dating apps)
  • Other acts judged as inappropriate by Grab

3. Do not share personal information

To ensure the safety and privacy of all our users, it is essential to refrain from sharing any personal information. At Grab, we are committed to protecting your privacy, and we highly encourage you to use GrabChat for all your communication needs to ensure a safe experience for everyone.

Examples of personal information that should not be shared (through GrabChat or outside GrabChat) include but are not limited to: 

  • Phone numbers
  • Home addresses
  • Identification number (eg. NRIC, Passport, FIN numbers) 
  • Financial and payment information (eg. Credit card details, bank account information)
  • Passwords or login credentials
  • Threats or encouragement to share personal information or to hack or scam someone’s account

4. Do not threaten, harass, or bully

At Grab, we have a zero-tolerance policy for threatening, harassing, or bullying behavior.

We strive to maintain a respectful and safe environment for all our users. Please refrain from engaging in aggressive or confrontational behavior, as well as using language that may be disrespectful or threatening to others or which makes others uncomfortable.

 

Examples of prohibited actions include, but are not limited to:

  • Sending messages that contain threats of physical harm or violence.
  • Sending unwanted or offensive messages or messages which contain offensive, inappropriate or vulgar language.
  • Using derogatory language or slurs targeting a person’s race, ethnicity, gender, religion, or any other attributes.
  • Sending suggestive messages or messages which comment on a person’s appearance
  • Using language which has the tendency to annoy, harass, abuse or threaten, as determined by Grab.

5. Do not send spam or scam content

Please refrain from sending messages that are deceptive, fraudulent or designed to mislead others for financial gain; or repeated, unsolicited or irrelevant messages.

Examples of spam/scam content includes:

  • Fraudulent investment opportunities
  • Phishing attempts
  • Advertisements/promotional content

Grab reserves the right, in its sole discretion, to determine whether any content or message is in breach of these guidelines or violates any law(s) and/or regulation(s). 

We are committed to creating a safe and inclusive community on Grab. If you found someone to be in breach of these guidelines, please report it immediately to Grab Help Center so we can take appropriate action. Let’s treat each other with respect, ensuring our Grab community is supportive. Together, we can foster a welcoming and safe environment for everyone in the Grab community.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.