Protecting our users and their data online
Grab embeds data and cyber protection into every new product or feature.
Our Impact in 2023
PCI DSS Re-Certifications
Payment Card Industry Data Security Standards (PCI DSS) re-certifications across different Grab entities enhance the secure processing of credit card transactions on our app.
Zero significant data privacy complaints
Zero substantiated data privacy complaints made by third-parties or regulators that are significant in scale and impact concerning breaches of customer privacy.
Pillars of our data privacy and cybersecurity framework
Notification and obtaining consent
When collecting personal data from our consumers and partners, we ensure that we obtain their consent and inform them about how their data will be used.
Protection and safe custody of personal data
We put stringent security measures in place to safeguard any data we hold. This includes implementing physical, administrative and technical access controls to personal data.
Retaining personal data for no longer than necessary
We don't keep personal data any longer than we have to. When we no longer have a legal or business need to retain the data, we dispose it through anonymisation and other suitable means.
Transparency
We aim to provide users with clear information on how we collect, use, process and disclose personal data. Our Privacy Notice is publicly available on our websites, and so is the contact information to reach out to our Privacy Office.
