Your money is safeguarded

  • We hold our client funds in separate accounts with our global banking partners. This means that you can rest assured that your funds will not be compromised in any scenario​
  • ​We are regulated by Bank Negara Malaysia (BNM)

Keeping your privacy is our policy

  • We practice maximum data privacy and will never share your personal data
  • GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
  • Verifying your GrabPay account adds a layer of security to your account, making sure that only you can access and transact using your GrabPay wallet.
  • We practice maximum data privacy and will never share your personal data
  • GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

We're great at stopping fraud

  • Your account is protected with a 24/7 fraud detection engine so you can ride, dine, shop and pay, worry-free.
  • We monitor your account activity to identify unauthorized transactions. Once identified, we will decline the transaction to protect your interest.
  • If you suspect that your account shows unauthorized activity, report it to us here.

Only you should access your account

  • Protect your wallet with Grab PIN so that only you can access your funds.
  • Tighten your account’s security with our biometrics payment features
  • Enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Help within reach.

  • Reach our support team from your phone via a call.

Stay informed.

Learn about phishing and legitimate communications

Grab will never ask for your password or OTP over calls, sms or email.

Learn more

How to avoid scams, fraud and identity theft

Follow these simple steps to avoid falling prey to financial fraud

Learn more

Why is verifying your account and setting up Grab PIN important

Grab PIN and biometrics adds an additional layer of authentication to access your funds

Learn more

Your security and privacy is our priority.

Activate GrabPay, a safe way to pay and keep your money.

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FAQs

GrabPay Wallet is licensed and regulated by the Bank Negara Malaysia (“BNM”). To keep the wallet safe and compliant with BNM, we need to ensure that every user of GrabPay Wallet is a real person.

By knowing the identity behind each GrabPay Wallet user, we are able to create a secure community for everyone. The personal data collection and verification processes required for the GrabPay Wallet are also known as KYC (“Know Your Customers”).

Personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.

To verify your account, you can follow the steps here.

Yes, ​your personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.​

If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through Grab app for GrabPay Card and lodge a police report for further investigation.

If you have shared your Grab app login credentials or suspect any irregular activities/charges from your account, please reset the password or GrabPIN and report it to us here.

Grab keeps your personal data and information safe and secure. If you do not recognize a transaction on your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.

What are considered as suspicious activities on your Grab account?

  • A booking (GrabCar, GrabFood, GrabExpress) requested without your permission and your card was deducted for this.
  • You received an email to verify your email address without you requesting for it.
  • You received an email requesting for your GrabPay information.
  • Your GrabRewards points were used to purchase a reward without your consent.
  • Your GrabPay Wallet was deducted for an unauthorized transfer or purchase.

Let us know here if you noticed suspicious activity or transaction in your account which you did not authorize and we will investigate this further.

Find more comprehensive articles in our Help Center dedicated to all your GrabPay related questions.