Last modified: 19 November 2024
1.1. Please read these Terms of Service carefully. By using the Service (as defined), you agree that you have read and understood the terms in these Terms of Services which are applicable to you. These Terms of Service and the Grab Policies (as defined) constitute a legally binding agreement (“Agreement”) between you and Grab (as defined). The Agreement applies to your use of the Service (as defined) provided by Grab. If you do not agree to the Terms of Service, please do not use or continue using the Application or the Service.
1.2. Grab may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on http://www.grab.com or the Application. It is your responsibility to review the Terms of Service regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
1.3. If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at https://www.grab.com as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Service in the Alternate Country.
1.4. GRAB IS A TECHNOLOGY COMPANY WHICH PROVIDES A PLATFORM FOR CONSUMERS TO VIEW, OBTAIN OR PROCURE GOODS AND SERVICES PROVIDED BY PARTNER OR US. WHERE THE GOODS/SERVICES ARE OFFERED AND/OR PROVIDED BY PARTNER, GRAB’S ROLE IS MERELY TO LINK THE USER WITH SUCH PARTNERS OR TO ENABLE CONSUMERS TO VIEW INFORMATION IN RESPECT OF THE PARTNER’S GOODS/SERVICES. GRAB IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY PARTNERS OR INFORMATION RELATING TO THE SAME. PARTNERS SHALL BEAR ALL LIABILITY IN RELATION TO SUCH GOODS AND SERVICES. PARTNERS ARE NOT, AND SHALL NOT HOLD THEMSELVES TO BE, AN AGENT, EMPLOYEE OR STAFF OF GRAB AND THE SOLUTIONS PROVIDED BY PARTNERS SHALL NOT BE DEEMED TO BE PROVIDED BY GRAB.
In these Terms of Service, the following words shall have the meanings ascribed below:
2.1. “Application” means the relevant mobile application(s) made available for download by Grab (or its licensors) to Consumers and Partners respectively;
2.2 “Consumer” or “User” means any end-user who accesses or uses the Platform to search for and obtain the Solutions;
2.3 “Consumer Charges” or “User Charges” means charges incurred by Consumers for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions;
2.4. “Grab” / “we” means:
2.4.1. Myteksi Sdn. Bhd. in relation to GrabTaxi, GrabMart, GrabFood, HUBBO POS, and GrabAds;
2.4.2. Grabcar Sdn. Bhd. in relation GrabCar, JustGrab, GrabGifts, GrabShare, GrabRent, Intercity and GrabExpress;
2.4.3. Wirelessspace Sdn. Bhd. in relation to HUBBO POS;
2.4.4. Green Rentals Sdn. Bhd. in relation to GrabRentals;
2.4.5. in relation to Grab for Business, the entity stated at the Grab for Business account sign-up page in relation to;
2.4.6. Grabtaxi Holdings Pte. Ltd. in relation to platform fees, small order fees, subscription and other fees or charges that may be due for Consumer’s use of the Application or any Service or Solution; and/or
2.4.7 the relevant subsidiary, affiliate, associated company of Grabtaxi Holdings Pte. Ltd..
2.5. “Grab Policies” means the following:
2.5.1. the Privacy Policy;
2.5.2. the Driver / Delivery Partner Code of Conduct or the Grab Consumer Code of Conduct may be applicable; and
2.5.3. all other forms, policies, notices, guidelines, frequently asked questions (FAQs), or agreements provided to or entered into by you from time to time;
2.6 “Partner” means the independent third parties (who are not Grab) who provide the relevant Solutions to Consumers through the Service, including (a) driver-partners, delivery-partners, (b) merchant-partners such as GrabFood, GrabMart, and (c) any other relevant goods and services providers;
2.7. “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
2.8. “Platform” means the Application, Software and any other platform, portal or website which Grab owns, operates or otherwise makes available to Consumers and/or Partners for the purposes of or in connection with the Service and/or Solutions;
2.9. “Privacy Policy” means our privacy policy accessible at: “https://www.grab.com/my/terms-policies/privacy-notice/” as amended from time to time;
2.10. “Service” means the linking of Consumers to Partners or other Consumers through the Application, Platform and/or Software;
2.11. “Software” means any software associated with the Application which is supplied made available for download and installation by Grab;
2.12. “Solutions” means the transportation, food and beverage, groceries, logistics and/or other products and services which are made available to Consumers through the following offerings:
2.12.1. GrabTaxi (also known as “Standard | Taxi”);
2.12.2. GrabCar (also knows as “Standard”);
2.12.3 GrabShare (also known as “Saver | Share”);
2.12.4 JustGrab [also known as “Standard (JustGrab)”];
2.12.5 GrabRent;
2.12.6. GrabFood;
2.12.7. GrabExpress;
2.12.8. Grab for Business;
2.12.9. GrabMart;
2.12.10 GrabAds;
2.12.11 GrabGifts;
2.12.12 Intercity;
2.12.13 Grab Rental;
2.13. “Transport Service” means transport Solutions such as:
2.13.1 GrabTaxi (also known as “Standard | Taxi”);
2.13.2 GrabCar (also knows as “Standard”);
2.13.3 GrabShare (also known as “Saver | Share”);
2.13.4 JustGrab [also known as “Standard (Just Grab)”)
2.13.5 GrabRent;
2.14 Any such other services which Grab may make available from time to time; and
2.15 “You” refers to the Partner and/or Consumer as may be applicable.
3.1. By using the Service and/or Platform, you represent, warrant and undertake that:
3.1.1. You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. You cannot enter into the Agreement if you are below eighteen (18) years old;
3.1.2. You will provide true, accurate, not misleading, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it true, accurate, not misleading, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as true, accurate, not misleading, current and complete. You acknowledge that if your information is untrue, inaccurate, misleading, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
3.1.3. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
3.1.4. You acknowledge and agree that only one (1) account can be registered on one device, except as otherwise permitted by Grab;
3.1.5. You will only use the Application, Platform and Service for their intended and lawful purposes;
3.1.6. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
3.1.7. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
3.1.8. When using the Service/Platform, you agree to comply with all laws applicable to you and/or your use of the Service/Platform;
3.1.9. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
3.1.10. You will not try to interrupt, impair or harm the Service and/or Platform in any way, and shall refrain from: (a) sending spam or otherwise duplicative or unsolicited messages; (b) sending, posting or storing infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children, violative of any third party rights or otherwise in breach of the applicable laws and/or Grab Policies such as the Review Guidelines and Guideline on inappropriate and sensitive online content; (c) sending material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfering with or disrupt the integrity or performance of the Platform or the data contained therein; (e) attempting to gain unauthorized access to the Platform or its related software, systems or networks; (f) impersonating any person or entity or otherwise misrepresent your affiliation with a person or entity; (g) engaging in any conduct that could possibly damage our reputation or amount to being disreputable; (h) circumventing the proper operation of the Platform and network which the Service operates on; and (i) using any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, to unduly burden or hinder the operation and/or performance of the Platform, or to circumvent the navigational structure or presentation of the Platform or its content;
3.1.11. You will not attempt to commercially exploit any part of the Application without our permission. For the avoidance of doubt, you are not permitted to modify or make derivative works based on the Platform, its content or any part thereof in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose save where specifically permitted in writing by Grab. This includes without limitation not to:
(a)create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Platform except for your personal, non-commercial use;
(b) copy any content displayed through the Platform or “mirror” the Platform or any parts thereof on any other server or wireless or internet-based device, including reproducing any third party product content and reviews, for republication in any format or media; or navigational structure or presentation of the Platform or its content elsewhere;
(c) conduct data mining or scraping activities; and
(d) disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, the Platform or any software or services made available on or through the Platform;
3.1.12 You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Grab or to disrupt the natural functions of the Application;
3.1.13. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
3.1.14. You will not use the Application and/or the Software to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;
3.1.15. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
3.1.16. You will only use an access point or data account which you are authorized to use;
3.1.17. You agree that the Service is provided on a reasonable effort basis;
3.1.18. You agree that your use of the Service will be subject to Grab’s Privacy Policy;
3.1.19. You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place;
3.1.20. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement;
3.1.21. You provide us the phone numbers of Grab users and other contacts in your mobile phone address book on a regular basis. You confirm that you are authorised to provide us with such numbers to enhance your use of the Service.
3.1.22.You are aware that when requesting Solutions by SMS or by using the Service or accessing the Platform, standard telecommunication charges will apply;
3.1.23. You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account; and
3.1.24. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement.
3.2. If you are a Partner, you further represent, warrant and undertake that:
3.2.1. If applicable, you possess a valid driver’s license, and for GrabCar service, a public vehicle service license (“PSV License”) and have obtained an e-hailing vehicle permit (“EVP”) in order to operate a motor vehicle and have all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the Solution(s) in the jurisdiction in which you use the Service;
3.2.2. If applicable, you own, or have the legal right and authority to operate, the vehicle, equipment, premises or any other matter or thing which is involved or used in the course of your provision of the Solution(s);
3.2.3. If applicable, you have a valid policy/ies of liability insurance (in industry-standard coverage amounts in connection with your provision of the Solution(s));
3.2.4. If applicable, you possess a valid policy of private vehicle insurance and e-hailing insurance (in industry-standard coverage amounts) to operate the vehicle as required by the relevant authorities and any other applicable regulation for the operation of the vehicle. You shall ensure your e-hailing insurance covers any and all anticipated and unforeseeable losses in relation to damages to the vehicle, any claims, personal injury and death of Consumers, as well as third party coverage whilst operating as a Partner. You shall ensure that your e-hailing insurance is purchased and effective on or before 12 July 2019 and a copy of the same shall be submitted to Grab;
3.2.5. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the Solution(s)provided by you;
3.2.6. You shall obey all local laws related to your provision of the Solution(s) and will be solely responsible for any violations of such local laws and you acknowledge that Grab has the right to carry out background search on you from time to time, to ensure that you are not directly or indirectly involved in a criminal action or being investigated for a criminal allegation or implicated in a criminal proceeding;
3.2.7. You shall not contact Consumers for purposes other than in connection with the Service;
3.2.8. You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Application, or any Consumers, including without limitation any user account not owned by you, to its source, or exploit the Application or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Application
3.2.9. You are aware that when responding to Consumers, standard telecommunication charges may apply which shall be solely borne by you;
3.2.10. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;
3.2.11. You are strictly forbidden to use the Service for other purposes such as but not limited to data mining of Grab’s information or information related to the Application or the Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service other than for the purpose for which it is intended to be used; and
3.2.12. Without prejudice to any other provisions, information which you have submitted to us for your registration as a Partner on the Platform, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Solutions, and to facilitate your use of the Platform. Your use of the Platform or any part thereof may be monitored by us or a third party service provider to provide you with information on your business and account as well as better services. You further agree that any personal data you receive via the Platform or otherwise in connection with the Solutions shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Platform for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.
3.2.13 Grab reserves the right, at its sole discretion, to not onboard you for any reason or to deny your application; our decision in this matter is final. Furthermore, Grab retains the right to suspend or terminate your account at any time for any reason, including, but not limited to, violations of these terms, failure to pay fees when due, or any other actions that Grab deems harmful to the Service or its users.
3.2.14 Grab reserves the right to withhold or deny any application or account and has the right to compel you to undergo health including mental health evaluation, if we have reasonable belief that such evaluation is necessary for the safety and well-being of our users and the community at large. Pending the results of such evaluation, we may deny or withhold your application or suspend or terminate your account.
3.3. If you are a Consumer, you further represent, warrant and undertake that :
3.3.1. Your use of the Service is for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (“Unaccompanied Minor”), in which case you shall assume primary responsibility of the Unaccompanied Minor;
3.3.2. You will not use the Application, Platform and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
3.3.3. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service. You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Partner is entitled to cancel your booking and you may be charged a Cancellation Fee, as per the Cancellation Policy;
3.3.4. You shall not contact the Partner for purposes other than the Service;
3.3.5. You shall not intentionally or unintentionally cause or attempt to cause damage to the Partner or any property of the Partner.
Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Application, Platform and Software. While we continuously develop the Application, Platform and Software in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Application, Platform and Software is likely to be accessed from, we do not warrant compatibility of the Application, Platform and Software with specific mobile devices or other hardware.
5.1.Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Application and/or the Software to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.
5.2. You shall not:
5.2.1.post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or
5.2.2.remove any copyright, trademark or other proprietary rights notices contained on the Application or Platform.
6.1 Payment Terms for Partners (Drivers-partners / Delivery-partners)
6.1.1 Grab charges a fee for your use of the Service (“Commission”). The Commission may be up to 20% of the Consumer Charges unless otherwise communicated to and accepted by you before you commence provision of the Solution(s). The Commission is payable by you immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Application / Platform, our decision to terminate or suspend your access to the Application / Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.
6.1.2 YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF CONSUMER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.
6.1.3 Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the Consumer have breached any of the Terms in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.
6.1.4 Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Consumer whereby these promotional offers shall accordingly be honored by you. Grab may change the Commission at any time at its sole discretion.
6.1.5 Driver’s Cash Balance: Grab shall administer payments to you and from you by way of a wallet system (the “Driver’s Cash Balance“). You must ensure your Cash Balance is not negative at all times. Your earnings will be displayed in the Driver’s Cash Balance in the Application and may be withdrawn by you to your designated bank account, or where available, to your Driver GrabPay Wallet, or to such other recipient accounts as are made available in the Application, provided always, your Cash Balance does not fall below RM1. Grab reserves the right to make such deductions from the Driver’s Cash Balance as are provided for in these Terms of Service, as are authorized by you, or as are notified to you via the Application. You agree Grab may retain, apply, or set off any sum due and owing, monies, deposits or balances held in, or standing to the credit of any account towards the satisfaction of any obligations and service quality due from you to Grab, whether such obligation be present or future, actual or contingent, primary or collateral and several or joint.
6.1.6 Driver’s Credit Balance: In addition to your Driver’s Cash Balance, you must also maintain with Grab a Driver’s Credit Balance. The Driver’s Credit Balance comprises a pre-payment to Grab by you of commissions and other fees and charges applicable under these Terms of Service. You must at all times maintain a minimum credit balance (“Minimum Balance”) in your Driver’s Credit Balance in order for you to use the Service. The amount of such Minimum Balance shall be prescribed by Grab, and shall be notified to you via the Application. It may be changed at any time at Grab’s sole discretion. You agree Grab may retain, apply, or set off any sum due and owing, monies, deposits or balances held in, or standing to the credit of any account towards the satisfaction of any obligations and service quality due from you to Grab, whether such obligation be present or future, actual or contingent, primary or collateral and several or joint.
6.1.7 You may add funds (“Credits”) to your Driver’s Credit Balance to fulfill the Minimum Balance requirement. The maximum balance you may hold in the Driver’s Cash Balance at any time is RM1,500.00. Balance may be added in any manner prescribed by Grab from time to time (such as cash reload and credit/debit card payments or transfer from your Driver Cash Balance).
6.1.8 Funds in the Driver’s Credit Balance are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The funds shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. You will not receive interest or other earnings on your Credits. Grab may receive interest on amounts that Grab holds on your behalf. You agree to assign your rights to Grab for any interest derived from your Credits.
6.1.9 Driver’s GrabPay Wallet: Where available, driver-partners will be provided with a GrabPay stored value facility wallet. This wallet may be used to receive funds withdrawn from the Driver’s Cash Balance pursuant to clause 6.1.4 above, as well as make payments, remittances and transfers of funds to other Consumers. Usage of your Driver’s GrabPay Wallet will be governed by the GrabPay Terms of Service.
6.2 Payment Terms for Consumers:
6.2.1 Consumers are required to make full payment of the Consumers Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable. In any event Grab pays, in part or in full, any Consumer Charges on your behalf related to your use of the Solutions, you are required to reimburse Grab the corresponding amount in the manners and deadline specified by Grab.
6.2.2 Automated payment may be made by credit card and or debit card, by GrabPay, alternative e-Wallets or by PayLater or where available by such other methods as are made available in the Application. The terms of these non-cash payments made by you through the Application will be governed by the GrabPay Terms of Service.
6.2.3 If the tipping feature is available, you may have the option to pre-set a default “tip” amount of your choosing when you register for the Service. This will automatically be included in the Consumer Charges after the Solution has been provided and given to the Partners unless you choose to change the amount or remove the tip.
7.1 For Partners:
7.1.1 The Consumers rely on you for delivery or provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Consumers ’ bookings will impair the Consumers’ experience and negatively impact the reputation and branding of Grab.
7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.
7.2 For Consumers :
7.2.1 You may cancel your request for transportation services at any time before you commence your ride with the Partner that has been matched with you by the Service.
7.2.2 If you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy on Grab’s website.
7.2.3 If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab via the Help Centre on Grab’s website for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or the GrabPay Credits or such other method as is deemed reasonable by Grab, for cash payments.
8.1 If you are a Consumer using the Application, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by Grab and/or its affiliate companies.
8.2 The terms of the GrabRewards Loyalty Programme will be governed by the GrabPay Terms of Service.
8.3 From time to time, Grab may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans, or other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, limits and/or availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable and non-refundable and cannot be exchanged for cash. Grab reserves the right to withdraw, amend and/or alter any part of the terms and conditions of the promotions and subscriptions at any time without any prior notice. Grab reserves the right to void, discontinue or disqualify you from any promotion or subscription plan without prior notice to you , in the event a you breach any part of these Terms of Service.
9.1. Consumers and Partners may be allowed to rate each other in respect of Solutions provided.
9.2. Every rating will be automatically logged onto Grab’s system and Grab may analyse all ratings received. Grab may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.
10.1. Any complaints between Partners and Consumers must be taken up with each other directly.
10.2. Please contact our Help Center if you have any questions or comments in relation to the Platform.
11.1. Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Partner’s property as a result of your misuse of the Service or breach of the Terms of Service herein. Grab may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Partner via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Partner has been verified by Grab.
12.1. Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and by extension, the Service as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the same. The Terms of Service do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Platform, or any intellectual property rights owned by Grab and/or its licensors. Grab’s name, Grab’s logo, the Service, the Platform and the third party transportation providers’ logos and the product names associated with the Platform are trademarks of Grab or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Platform herein shall include its respective components, processes and design in its entirety.
12.2. You may be able to submit your content publicly available via or otherwise in relation to certain feature(s) of the Platform. Save where otherwise specified in the Agreement, Grab does not claim ownership of the content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, worldwide, perpetual, non-exclusive, unrestricted right and license to host, store, use, reproduce, modify, edit, adapt, translate, create derivative works of, publish, publicly perform or display, distribute, sublicense, or otherwise provide to others, your content (including without limitation name and/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose; and (b) undertake that you have the right to grant us such license and shall remain responsible for the content you provided. For the avoidance of doubt, you also grant to Grab the right (though you acknowledge and agree that Grab shall not be so obliged) to use your name and/or likeness in connection with the submitted materials and other information as well as in connection with all advertising, marketing and all promotional material related thereto. If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you. Should you wish to request removal of any of the content, you may contact Grab’s Help Centre to submit such request. Where the content you submitted is a review, the Review Guideline shall additionally apply.
13.1. You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Grab to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
13.2. If you are a Partner, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.
14.1. You shall maintain in confidence all information and data relating to Grab, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Grab (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Grab, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Grab’s prior written consent, disclose such information to any third party nor use it for any other purpose.
14.2. The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:
14.2.1. was at the time of receipt already in your possession;
14.2.2. is, or becomes in the future, public knowledge through no fault or omission on your part;
14.2.3. was received from a third party having the right to disclose it; or
14.2.4. is required to be disclosed by law.
15.1. Grab collects and processes your Personal Data in accordance with its Privacy Policy. The Privacy Policy applies to all of Grab’s Services and its terms are made a part of this Agreement by this reference.
15.2. Where applicable, you agree and consent to Grab, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Policy.
15.3. You acknowledge that Grab may disclose Personal Data of other individuals to you in the course of your use of Grab’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Grab, and not for any other unauthorized purposes.
16.1. During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform or Application. Any such communication or agreement is strictly between you and the applicable third party and Grab and its licensors shall have no liability or obligation for any such communication or agreement. Neither Grab nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform or Application, and in no event shall Grab, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or Partners. Certain Partners of transportation, goods and/or services may require your agreement to additional or different Terms of Service and privacy policies prior to your use of or access to such goods or services, and Grab is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the Partners. You acknowledge that such additional or different terms of use and privacy policies may apply to your use of such third party services. Grab is not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.
16.2. Grab may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. You agree to receive such advertising and marketing. If you do not want to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe or update your privacy settings.. You agree and allow Grab to compile and release information regarding you and your use of the Service on an anonymous basis as part of a consumer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service and/or advertising or marketing material supplied by third parties through the Service.
16.3. We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties or otherwise display content or material provided by third parties (“Third Party Content“). Such Third Party Content are not under our control and we are not responsible or liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk. Please approach our Help Centre should you have any questions or concerns about any of the Third Party Content.
16.4. You acknowledge that in addition to utilising data from the Data Sources listed in Section B the Application utilises and modifies search results from Google Maps services and content, and that by using the Application, you agree to comply with (1) the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html; (2) the Google Privacy Policy at https://www.google.com/policies/privacy/; and (3) the Google Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/. You further agree that when using the Application you shall not:
(a) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any of the source code of Google Maps;
(b) sublicense, transfer or distribute Google Maps;
(c) sell, resell or otherwise make Google Map available to a third party as part of a commercial offering that does not have material value independent of Google Maps; or
(d) access or use Google Maps in a manner that is illegal or which is likely to result in a circumvention of any fees payable to Google.
17.1. By agreeing to the Terms of Service upon using the Service, you agree that you shall indemnify and hold Grab, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform, Software and/or the Application in your dealings with the Partners or Consumers (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Service, any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including Partners or Consumers arranged via the Service, or (d) your use or misuse of the Service, the Platform, Software and/or the Application; and (e) where applicable your ownership, use or operation of any property, including your provision of Solutions to Consumers via the Service .
18.1. The Application, its content and any related service(s) is provided to you on an “as is” basis. Grab makes no representations or warranties of any kind, express or implied, in connection with the Software, Application, Platform, Service, these Terms of Service, the content or any related service(s). Although we make reasonable efforts to keep the Application up-to-date, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. We shall not be liable for any direct, indirect or consequent loss arising from the modifications or amendments to the Software, Application, Platform, Service, or Terms of Service.
18.2. Grab makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Partners or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Partners and shall have no recourse to Grab in respect of the same.
THE SERVICE, PLATFORM, APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE Partners BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. GRAB IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.
20.1 Notwithstanding any other terms in the Agreement, and in our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, Grab has introduced ‘GrabLite’. GrabLite is a basic version of the Application which allows you to continue to make bookings during a downtime of the Application. In the event of a downtime, the Application will automatically switch to the GrabLite version without any action on your part. Being a basic version, GrabLite will have some differences in its features and application compared to the Application. The following are the differences that you should be aware of:-
20.1.1. Only GrabCar. Under GrabLite, only Grabcar will be available for booking.
20.1.2. Fixed Fares. A ride booked via GrabLite shall have fixed fare only irrespective of the type of transport / vehicles. The fixed fare will be shown on the GrabLite Application after you have keyed in your location and destination.
20.1.3. Cash Payment Only. As a stripped-down version of the Application, rides made via GrabLite shall be paid by cash only. GrabLite is unable to accept payments by GrabPay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare.
20.1.4. Manual Key-In. You are required to manually key-in your pick-up location and destination.
20.1.5. Number Masking. Under GrabLite, there will be no number masking. This means that your number will be available to the Service Providers. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.
20.1.6. No GrabRewards Points. Any ride booked via GrabLite will not be entitled to any GrabRewards Points.
20.1.7. No Chat Function. The chat function in GrabLite will be disabled. Therefore, the only means of communication with the Service Providers will need to be conducted via calls.
20.1.8. Other Stripped Down Functionalities. As a stripped-down version of the Application, GrabLite will not show the estimated time of arrival of your booking. Any promos that are running when GrabLite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.
21.1. UNLESS OTHERWISE STATED, AND TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS AGAINST GRAB BY YOU SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. GRAB AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE OR SOLUTION, INCLUDING BUT NOT LIMITED TO:
21.1.1. LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
21.1.2. THE USE OR INABILITY TO USE THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
21.1.3. ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING;OR
21.1.4. AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY CONSUMER, PARTNER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE,
EVEN IF GRAB AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
21.2. GRAB DOES NOT WARRANT AND REPRESENT THAT IT ASSESSES OR MONITORS THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY CONSUMERS OR PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE CONSUMERS OR PARTNERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.
21.3. GRAB WILL NOT BE A PARTY TO DISPUTES, OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND CONSUMERS OR AND PARTNERS INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CONSUMER WITH A CURRENT CORPORATE ACCOUNT WITH GRAB, GRAB CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE PARTNERS, INCLUDING MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION.
21.4. THE QUALITY OF THE SOLUTIONS SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE PARTNERS WHO ULTIMATELY PROVIDES SUCH SOLUTION TO CONSUMERS. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.
22.1. Grab may give notice through the Application, electronic mail to your email address in the records of Grab, or by written communication sent by registered mail or pre-paid post to your address in the record of Grab. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Grab (such notice shall be deemed given when received by Grab) by letter sent by courier or registered mail to Grab using the contact details as provided in the Application.
23.1. This Terms of Service as modified from time to time may not be assigned by you without the prior written approval of Grab but may be assigned without your consent by Grab. Any purported assignment by you in violation of this section shall be void.
24.1. This Terms of Service shall be governed by Malaysian law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Terms of Service or the Service shall be referred to the Asian International Arbitration Centre (“AIAC”), in accordance with the Rules of the AIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of you and Grab (the “Arbitrator”). If you and Grab are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of AIAC in accordance with the Rules. The seat and venue of the arbitration shall be Kuala Lumpur, in the English language and the fees of the Arbitrator shall be borne equally by you and Grab, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.
25.1. Nothing contained in these Terms of Service shall be construed as creating any agency, partnership, or other form of joint enterprise with Grab.
26.1. If any provision of the Terms of Service is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
27.1. The failure of Grab to enforce any right or provision in the Terms of Service shall not constitute a waiver of such right or provision.
28.1. This Agreement comprises the entire agreement between you and Grab and supersedes any prior or contemporaneous negotiations or discussions.
29.1. You agree that we may do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Platform, or any portion of the Platform (including access to your Account and/or the availability of any products or services), for any reason; (ii) to modify or change any applicable policies or terms; and (ii) to interrupt the operation of the Platform or any portion of the Platform (including access to your Account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. We shall not be required to compensate you for any suspension or termination.
29.2. Without prejudice to any other provisions, we may vary, modify or remove Platform Content without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the event any Platform Content contains any typographical errors, inaccuracies, omissions or otherwise violates Grab Policies, we reserve the right (but shall not be obliged, save to the extent where mandated by applicable laws) to carry out any such measures as Grab deems appropriate (collectively, “Rectification Measure”) including without limitation (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) where applicable, cancelling the affected orders at any time without prior notice (including without limitation after an order has been submitted).
This agreement does not give rights to any third parties who are not party to this Agreement.
1.1 For Consumers:
1.1.1 The Application allows you to place orders for food and beverage from Partners who are merchants which at your option when placing the order(s), may be delivered to you by an Partners who are delivery-partners or be made available for self pick-up (if such self pick-up option is available) from the respective merchants during the time period as specified in the Application or otherwise communicated by Grab. Grab does not own, sell or resell any food and beverage items and does not control any of these Partners or any services provided by them. You understand that any order that you place shall be subject to the product availability and delivery location serviceability on the part of the Partners. Grab reserves the right, at its sole absolute discretion, to impose additional conditions, such as requirement that an additional fees or changes to be paid, for the Food Order you placed through the Application.
1.1.2 All food order and delivery bookings placed on the Application (“Food Order”) are treated as confirmed and your agreement on the terms and condition, including the fees or charges imposed. You shall not be entitled to cancel a Food Order after it is confirmed. If you cancel a Food Order after it has been confirmed, you remain liable to pay the applicable fees for the Food Order in full regardless of whether it has been prepared by the relevant Partner. For the avoidance of doubt, where you have opted to self-pick up a Food Order, you will be deemed to have cancelled the Food Order by not collecting it within the time period specified in the Application or otherwise communicated by Grab. Neither Grab nor the Partner shall be responsible to retain the Food Order for your collection after the said period has lapsed.
1.1.3 Upon your placement of a Food Order, the relevant Partner(s) may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, Grab is not involved in and will not be responsible for any such separate arrangement between you and the Partner(s) where such arrangement is not confirmed and recorded on the Platform.
1.1.4 Grab and/or the relevant Partners may not process your Food Order in the event you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable, if the requested delivery location falls outside the delivery zone offered in the Application, or unavailability of items ordered.
1.1.5 The prices of food and beverage items reflected in the Application are determined solely by the relevant Partners and are listed for information only.
1.1.6 Prices of food and beverage items as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by the relevant Partners, be incorrectly reflected and in such an event the relevant Partners may cancel your order(s).
1.1.7 If you wish to use or apply any promotion codes or discounts, you must enter the available promotion codes or discounts upon checkout of the Food Order. All promotion codes and discounts are subject to its specific terms and conditions, are mutually exclusive and cannot be combined with other promotions, unless otherwise stated. The price payable for the discounted food or beverage item may be rounded and will be set out on the check out page for your Food Order. You agree that we are not obliged to accept late submission of promotion codes and discounts after the checkout process has been completed. Grab will not be liable for any direct or indirect losses, damages, costs and expenses suffered or incurred as a result of the theft or illegal or fraudulent usage of any promo codes and discounts. Grab may take any action against you if you have been found to be using any promotion codes and discount in an illegal or fraudulent manner, including without limitation, suspending or terminating your user account. Pursuant to arrangement or agreement between you and the relevant Partner(s) pursuant to Clause 1.1.3 above, you may no longer be eligible for the promotion code(s) or discount(s) for the order placed. In such circumstances, we reserve the right to remove the application of the promotion(s) or discount(s) from the order(s) placed or otherwise carry out the necessary action to correct the promotion(s) or discount(s) which has been incorrectly applied.
1.1.8 The merchant Partner shall be solely responsible for any warranty in relation to, and quality of, the food and beverage products sold to you.
1.1.9 You are responsible for ensuring that the delivery details entered by you on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of food and beverage items that you order by reason of erroneous delivery details entered by you on the Application.
1.1.10 After the delivery of the food and beverage items, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverage items (including but not limited to containers) whether caused directly or indirectly by you or any person acting on your behalf.
1.1.11 Where you place an order for alcohol via the Application, you warrant you and any other person for whom you are placing the order for are (i) at least twenty-one (21) years old; (ii) non-Muslim; and (iii) capable of understanding that consumption of alcohol may be harmful for your health (“MEMINUM ARAK BOLEH MEMBAHAYAKAN KESIHATAN”).
1.1.12 The relevant Partner shall have the right to (i) request to be shown your ID for age verification purposes; and to, (ii) refuse to deliver any alcoholic product to any person who at the time of delivery or self pick-up (A) does not appear to be at least twenty-one (21) years old and non-Muslim or (B) cannot prove that he/she is at least twenty-one (21) years old and non-Muslim or (C) is, or appears to be, under the influence of either alcohol or drugs at the time of delivery or self pick-up and in such an event you agree that Grab and the relevant Partner(s) shall not be liable to make any refund for payment already made to you.
1.1.13 In the event you are under twenty-one (21) years old and non-Muslim, you hereby agree to solely bear the legal consequences, and agrees to indemnify, defend and hold harmless Grab and the relevant Partner(s), their respective subsidiaries, affiliates, directors, officers, agents, co-branders or other partners (“Indemnified Party”), from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to any action in attempting to deceive, manipulate, conceal Grab, the relevant Partners, in relation to inaccuracy or breach of its representations, and/or its beach of any law or any rights of a third party, including but not limited to the aforementioned minimum age limit.
1.1.14 Accuracy of AI-generated Description: Grab does not represent or warrant that AI-generated descriptions of food menu items will be error-free. AI-generated descriptions are generated by algorithms and might not always accurately reflect the actual ingredients, preparation process, dietary suitability or other characteristics of the food items. Specifically, while every effort is made to accurately represent the description of the food items, Grab cannot ensure that AI-generated descriptions will be completely accurate or reliable. Consumers with specific dietary requirements or allergies should not solely rely on the AI-generated descriptions but are strongly encouraged to consult directly with the Merchant for detailed and accurate information.
1.1.15 You are responsible for verifying any crucial information — such as ingredient lists or allergen warnings — with the Merchant, if you have dietary restrictions, allergies, or specific food preferences, prior to purchasing the food item.
1.1.16 Consumer Information on Halal Certification:
(a) Definition of “Halal” labelling on GrabApp: A Halal label tagged to an outlet on the Grab platform signifies that the specific named outlet has obtained a Halal certification issued and approved by respective state Islamic religious department and JAKIM or another recognised Halal certification body. This certification is specific to the outlet itself and does not imply that the brand and/or Grab as a platform is Halal certified. This clarification is provided to prevent any misunderstanding regarding Halal compliance, which is strictly related and specific to individual outlets.
(b) Consumers are encouraged to verify the Halal status of a Merchant-Partner’s certification through the MyHalal portal or other authoritative sources. Grab does not control the issuance, validity, or maintenance of Halal certifications. As such, it is the expectation that users check the validity of a Merchant-Partner’s Halal certification to ensure it meets their personal or religious requirements.
1.2 For GrabFood Merchants:
As a merchant, in addition to provisions applicable to Partners in general and other terms or contracts which you have entered into with Grab, you are subject to the additional terms below. In the event of any discrepancies, conflict or inconsistencies between the terms of this Agreement and the contracts which you may have entered into with Grab, the contracts shall prevail in interpretation and precedence.
1.2.1 General Terms and Representation:
(a) Where you are a Partner that sells alcohol beverages via the Application, you warrant that you are licensed to do so and undertake that the sale, delivery and fulfilment of a Food Order which includes alcohol beverages shall be conducted in accordance with the applicable laws and regulations as well as your licence condition(s), if any.For the avoidance of doubt, you shall be solely responsible for, and controls, the sale and fulfilment of such Food Orders. You agree that GRAB does not have any responsibility with respect to the legality of the transaction between Partner and the Consumers.
(b) You agree to package all Food Order(s) appropriately for delivery by Partner, including any protection necessary to prevent tampering or damage due to any cause, including inclement weather or the nature of the alcohol items themselves; to ensure labelling as required by law, including but not limited to a statement that the package contains alcohol (if required by law) and may only be delivered to a person 21 years or older with valid proof of age and identity.
(c) You agree that Grab may, but is not obliged to, modify the hours during which alcohol items are available for purchase and delivery from Partner on the GrabFood App, in accordance with applicable law and regulation as well as operational considerations of the GrabFood App. Grab will use reasonable efforts to notify Partner of any such modifications.
(d) You shall ensure that the following restricted items shall not be offered for sale, sold for consumption or sent for delivery: people or animals of any size, illegal items, fragile items, sexually explicit item (e.g. objects that can be used to give sexual pleasure etc), dangerous items (e.g. weapons, explosives, flammables, etc), stolen goods, including any substance which consist of any amounts of nicotine or tobacco or any items that Merchant-Partner does not have permission or license to sell.
1.2.2 Where you are a GrabFood Merchant that sells alcohol beverages via the Application, you additionally warrant that:
(a) you are not prohibited from selling alcohol under any law, regulation or religion;
(b) you hold all necessary licences and/or permits to sell alcohol through the Service, and shall provide a copy of such licences and/or permits and supporting documents to Grab, as and when requested; and
(c) all information and documents provided to Grab are true and accurate.
1.2.3 Refunds
Where applicable, any refunds given to Consumers by GRAB, on behalf of the Partner, shall be in accordance to the Consumer Refund Policy (GrabFood) and Consumer Refund Policy (GrabMart)
1.2.4 Submission of Content or Information
We do not claim ownership of any content or information that you upload on our Application or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such license.
Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu) or certain content submitted by Consumers(s) in order to facilitate the Service(s) including without limitation detail(s) of an order placed by a Consumers. You acknowledge that any such content or information may be made available in real time to end consumers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end consumers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted or amended by you (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not inappropriate, indecent, offensive, false, disparaging against Grab and other parties or in contravention with the applicable laws and do not infringe any third party rights. In the event where you amend any content submitted by user(s) such as an order placed by a Consumer, you further agree that by amending such content, (1) you have obtained the prior consent or acceptance from the affected Consumer; and (2) Grab is not involved in and will not be responsible for the amendments made by you, though Grab reserves the right to (but is not obliged to) carry out Rectification Measure(s) (as defined below) to correct the amendment(s) made or otherwise resolve dispute or complaint arising from or in connection with the amendment(s) made.
1.2.5 Merchant Access to Grab Platforms
Where you are a Merchant, Grab may allow you to access, view, retrieve, disclose, manage and/or otherwise use (“Use”) information relating to the Service, Solutions and/or other confidential details of your business or relationship with Grab (“Business Information”) via a user account(s) on the Platform(s) (“Account(s)”) as well as to enable other person(s), be it a natural or legal person, authorized by you, your personnel via email correspondence or otherwise confirmed in accordance with the provisions of the separate agreement that you have entered into with Grab (“Merchant Authorized User(s)”), to Use the same via separate Account(s). In such an event, you agree that:
(a) You shall ensure that yourself and each Merchant Authorized User accept and comply with any and all terms, guidelines and policies that are applicable to access or use of the Account(s) and the relevant Platform(s), which may be updated from time to time. This includes without limitation the provisions made available herein, which the Merchant Authorized Users shall comply with as if they are ‘you’.
(b) You are solely responsible to ensure that each Merchant Authorized User has the necessary rights to Use the Business Information; and shall provide Grab with a written notice at least thirty (30) days prior to the termination or expiry of your relationship with the Merchant Authorized User(s); or where any Use by the Merchant Authorized User(s) shall be terminated or suspended for any reason(s). Without prejudice to any other provisions, you acknowledge that pursuant to operational or technical limitations, Grab and/or its affiliate(s) may not be able to terminate or suspend the Merchant Authorized User’s Use in time, in which case, you shall prohibit the Merchant Authorized User(s) from continuing to Use the Account, Business Information, Platform or any part thereof by other means; and Grab and its affiliate(s) shall never be held liable in any manner for the same.
(c) All information that Grab and its affiliate(s) makes available, including without limitation the Business Information, are on an “as is” basis and Grab and its affiliate(s) do not give any warranties or representations (express or implied, and whether on their own behalf or that of their respective directors, officers, employees, agents or advisers) with regard to the accuracy, quality, timeliness, reliability or completeness of the same. You are responsible to make your own evaluation of the information.
(d) You are solely responsible for each Merchant Authorized User’s Account(s) as well as their respective Use of the Business Information, Account(s) and the Platform(s); and Grab and its affiliates shall not be liable for any losses that you incur as a result of the same.
(e) Grab reserves the right, but is not obliged, to require you to provide information on your relationship with each Merchant Authorized User; and to, at its sole absolute discretion, impose additional conditions for the Use or the Platform(s), such as a requirement that an additional fee be paid for the Use, Platform(s) or any part thereof; or terminate or suspend any Merchant Authorized User’s access to the Account(s) and/or Platform(s).
(f) You acknowledge that Grab tracks all activities on the Platform (including without limitation the number of orders, transactions, searches using a particular keyword, and other activities that occur and recorded on the Platform), and you agree that Grab have the right to use the same for maintenance and improvement purposes as well as its business purposes in a manner that is compliant with the applicable laws.
1.2.6 Personal Data
Without prejudice to the foregoing, information which you have submitted to us for your registration as a merchant on our systems, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Application or in the course of carrying out Services on this Application. You hereby give your consent to such transfer and storage of information for the purposes of facilitation of your business via our systems, and to facilitate your request to use our products and services in the Application. Your use of the account and the Application may be monitored by us or a Partner to provide you with information on your business and Account. You further agree that any personal data you receive via the Application shall only be used for the direct and specific purpose for which you are provided the personal data; and shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a Consumer via the Application for the purposes of obtaining prior confirmation to amend an order placed, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.
1.2.7 Hyperlinks
You must obtain our prior written approval if you wish to link to or make use of any content on our Application. In this regard, you may send us a formal request by way of email for our consideration. For the avoidance of doubt, without our approval, you are not allowed to link or make use of any content on our Application for commercial purposes. In any event, notwithstanding that we have granted approval for the linking, you must not establish a link to our Application (a) in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or (b) in any website which prohibits such linking or will in any way prejudice or compromise our reputation or integrity. We reserve the right to withdraw linking permission without notice. The Application must also not be framed on any other site.
1.2.8 Content of the Application
Without prejudice to any other provisions in these Terms of Service, we may vary, modify or remove any content on the Application without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the rare event where any information on our Application contains any typographical errors, inaccuracies or omissions, we reserve the right to carry out measures such as (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) canceling orders if any information provided to or by you or Consumer(s) (whether via this Application or other related website) at the time that the Food Order is placed or amended is inaccurate or if we otherwise are of the view that it is appropriate to cancel your order (“Rectification Measure”), at any time without prior notice (including without limitation after an order has been submitted). Notwithstanding the foregoing, we undertake no obligation to update, amend or clarify information on our Application; or carry out any other Rectification Measure, except as required by law. For the avoidance of doubt, no specified update or refresh date as shown on the Application or on any related website, should be taken to indicate that all information on the Application or on any related website has been modified or updated; and we shall, in no event, be liable to you or any third party for any losses, damages or consequences arising from (i) any variation, modification or removal of the content on the Application; and (ii) any Rectification Measure taken.
1.2.9 Payment Method
Notwithstanding any provisions otherwise, in order to settle any amount payable by you to Grab or its affiliates (‘Amount Payable’), you authorise Grab and its affiliates to directly deduct the Amount Payable from any amount receivable by you as a Partner (including without limitation your balance in the merchant wallet on the Application) (“Amount Receivable”) prior to crediting the Amount Receivable to the bank account(s) which you have instructed Grab or its affiliates to transfer the Amount Receivable to. We reserve the right to change the payment method or otherwise set off the Amount Payable against your Amount Receivable by providing reasonable advance notification to you; or opt to issue an invoice for the Amount Payable where we deem appropriate.
1.2.10 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW AND WITHOUT PREJUDICE TO THE OTHER PROVISION OF THESE TERMS OF SERVICE, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OF SERVICE, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO (i) FIVE THOUSAND (RM5000.00) (ii) THE VALUE OF THE SUBJECT MATTER IN QUESTION; OR (iii) THE AMOUNT YOU PAID US TO USE OR ACCESS THE APPLICATION OR ANY OF ITS FEATURES OR FUNCTIONALITY IN THE PAST 12 MONTHS (IF ANY), WHICHEVER IS LOWER.
1.2.11 Termination
Notwithstanding any other term in this Agreement, this Agreement shall terminate when your relationship with us as a Merchant on our systems is terminated. Such termination does not release either party from any liability which, at the time of such termination has already accrued to the other party or which is attributable to a period prior to such termination nor preclude either party from pursuing any rights and remedies it may have with respect to any breach of this Agreement.
1.2.12 AI-Generated Menu Descriptions
(a) Accuracy of AI-generated Description: Grab does not represent or warrant that AI-generated descriptions of food menu items will be error-free. AI-generated descriptions are generated by algorithms and might not always accurately reflect the actual ingredients, preparation process, dietary suitability or other characteristics of the food items. Specifically, while every effort is made to accurately represent the description of the food items, Grab cannot ensure that AI-generated descriptions will be completely accurate or reliable. Merchants carry the responsibility of reviewing and affirming the accuracy of the AI-generated food descriptions prior to their use. Any errors or inaccuracies should be corrected by the Merchant at all times.
(b) Third-Party AI Service Usage: Grab reserves the right to leverage third-party AI services for various purposes, including but not limited to, generating descriptions of food menu items, making predictions, and enhancing User experiences. While Grab endeavors to select reliable third-party providers, it makes no representation or warranty regarding the accuracy, reliability, or completeness of services provided by these third parties. Grab shall not be held liable for any errors, inaccuracies, or omissions resulting from the use of these third-party AI services. Merchants agree that all risk associated with the use of any third-party AI services rests with them, and they should direct any issues or concerns related to these services directly to the appropriate third-party AI service provider.
(c) No Guarantee of Business Outcome: While Grab uses all reasonable efforts to ensure the accuracy of the AI-generated descriptions, Merchant acknowledges that Grab provides no guarantee that the use of such descriptions will lead to any particular business outcomes, such as increased sales or improved customer satisfaction.
(d) Merchant’s Discretion on AI-generated Descriptions: The Merchant reserves the right, at its discretion, to delete or remove any AI-generated food item description from the Merchant portal, for dissemination. This right may be exercised in instances where the Merchant determines that there are inaccuracies, erroneous descriptions, or unsuitability in the AI generated content, in order to ensure the accuracy and integrity of its food item representations.
(e) Limitation of Liability: In no event will Grab be liable for any indirect, consequential, incidental, punitive, or similar damages arising from the use of or reliance on AI-generated descriptions. This includes, but is not limited to, incorrect menu descriptions, inaccuracies in dietary information, or inaccuracies related to food allergens.
(f) Indemnification: Merchant shall indemnify and hold harmless Grab from all claims, damages, or liabilities arising from the Merchant’s usage of AI-generated descriptions of the food menu items.
(g) Modification and Updates: Grab reserves the right to modify or update AI-generated descriptions at any time without prior notice, and shall not be held liable for inaccuracies found in the descriptions during such an updating process. AI-Generated Menu Descriptions Terms and Conditions
(h) Ownership of AI Technology: Grab retains full and complete ownership of the AI technology used in generating menu descriptions. Nothing in any Merchant agreements shall be construed as a transfer of any intellectual property rights relating to the AI technology.
1.2.13 Halal Compliance for Merchant
(a) Verification of Halal Certification: Grab does not undertake the verification of the validity and authenticity of Halal certifications. It is the sole responsibility of the Merchant-Partner to check and ensure that their Halal certification is valid and authentic. Grab relies on the information provided by Merchant-Partners regarding their Halal status and does not independently verify this information.
(b) Maintenance, Update, and Renewal of Halal Certification: It is the Merchant-Partner’s responsibility to maintain, update, or renew their Halal certification. In the event Merchant-Partner fails to maintain, update, or renew their certification, it is deemed the Merchant-Partner’s fault. Grab is not responsible for ensuring that a Merchant-Partner’s Halal certification is current and valid.
(c) Notification of Certification Changes: Merchant-Partners must inform Grab of any variations to Halal certification, including but not limited to the change in terms, updates, or expiration of the certification. Notification must be provided to Grab, 30 days before any variations to the certification and within 24 hours if the Merchant-Partner fails to renew their certification. Grab will not be liable for any incorrect and misrepresented information relating to the Halal certification.
(d) Assumption of Complete Halal Process: When a Merchant-Partner declares their outlet as Halal certified, Grab assumes that the entire process, from sourcing of the product to the point of preparation, adheres to Halal standards as defined by the Merchant-Partner’s Halal certification. This encompasses all aspects of preparation, handling, and serving of products.
(e) Specificity of Halal Certification: A Halal label at a Stores/ Restaurant/ Outlet on the Grab platform indicates that the specific named outlet has obtained a Halal certification approved and issued by respective state Islamic religious department and JAKIM or another recognised Halal certification body. This certification is outlet-specific, underscoring that Halal compliance is tied to the particular Stores/ Restaurant/ Outlet rather than the restaurant chain or brand at large. Merchant-Partners are required to provide and maintain valid Halal certification for each outlet they declare as Halal certified on the Grab platform. This ensures that the Halal integrity from sourcing to preperation is maintained according to the specific standards set forth in the certification.
(f) Grab’s Right to Verify: Although the onus is not on Grab to verify the status and validity of a Merchant-Partner’s Halal certification, Grab reserves the right to conduct periodic checks on the Halal status of merchants through the MyHalal portal or any other authoritative source. Merchants are expected to keep proper records and ensure their compliance is accurately reflected in the MyHalal portal or equivalent authoritative sources. Grab has full discretion to remove a Merchant-Partner’s Halal status on Grab Platform if it is not accurately reflected in these sources.
(g) Merchant-partners affirm their commitment to maintaining their Halal certification and compliance as per the standards required. Furthermore, Merchant-Partners shall indemnify and hold Grab harmless from any claims, damages, liabilities, costs, and expenses, including legal fees, arising from or related to the merchant-partner’s Halal certification, including but not limited to claims from authorities, users, or any third parties. Grab reserves the right to take necessary actions, including the removal of merchant-partners from the platform, should these terms not be adhered to.
1.2.14 Grab reserves the exclusive right and maintains full discretion to determine the maximum number of stores/ restaurant/ outlets, including Virtual Brand store (i.e., store, outlet or restaurant listing on Grab Platform without a physical location and storefront), that Merchant-Partner is permitted to register on Grab’s platform. This decision is subject to change at any time and without prior notice, based on Grab’s internal policies and strategic considerations
2.1 For GrabMart Consumers:
2.1.1 The Application allows you to place orders for goods made available for sale on the Application (“Goods”) from Partners who are merchants;, which at your option when placing the order(s), may be delivered to you by Partners who are delivery-partners during the time period as specified in the Platform or otherwise communicated by Grab. Grab does not control any of these Partners or any Goods or services provided by them. You understand that any order that you place shall be subject to the Goods availability by the relevant parties and delivery location serviceability on the part of the Partners. Grab reserves the right, at its sole absolute discretion, impose additional conditions, such as requirement that an additional fees or changes to be paid, for the orders for Goods you placed through the Application.
2.1.2 All Goods order and delivery bookings placed on the Application (“Goods Order”) are treated as confirmed. You shall not be entitled to cancel your booking once you have received a confirmation and your agreement on the terms and condition, including the fees or charges imposed. If you cancel your Goods Order after it has been confirmed, you remain liable to pay the applicable fee in full regardless of whether the order has been prepared or delivered by the relevant Partner.
2.1.3 Upon your successful completion of a Goods Order, the relevant Partner(s) may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, Grab is not involved in and will not be responsible for any separate arrangement between you and the Partner(s) where such arrangement is not confirmed and recorded on the Platform.
2.1.4 Grab and/or the Partner may not process your Goods Order in the event you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable, if the requested delivery location falls outside the delivery zone offered in the Application, or unavailability of items ordered.
2.1.5 The prices of Goods reflected in the Application are determined solely by the Partner and are listed for information only.
2.1.6 Prices of Goods as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information, be incorrectly reflected and in such an event the Partner may cancel your order(s). Grab shall in no event be liable for any (direct or indirect) loss arising therefrom.
2.1.7 If you wish to use or apply any promotion codes or discounts, you must enter the available promotion codes or discounts upon checkout at the booking checkout stage of the Goods Order. All promotion codes and discounts are subject to their specific terms and conditions, are mutually exclusive and cannot be combined with other promotions, unless otherwise stated. The price payable for the discounted Goods may be rounded and will be set out on the check out page for your booking. You agree that we are not obliged to accept late submission of promotion codes and discounts after the checkout process has been completed. We will not be liable for any direct or indirect losses, damages, costs and expenses suffered or incurred as a result of the theft or illegal or fraudulent usage of any promotion codes and discounts. We may take any action against you if you have been found to be using any promotion codes and discount in an illegal or fraudulent manner, including without limitation, suspending or terminating your user account. As a result of arrangements or agreements between you and the Partner(s) pursuant to Clause 1.1.3 above, you may no longer be eligible for the promotion code(s) or discount(s) for the order placed. In such circumstances, we reserve the right to remove the application of the promotion(s) or discount(s) from the order(s) placed or otherwise carry out the necessary action to correct the promotion(s) or discount(s) which has been incorrectly applied.
2.1.8 Partner shall be solely responsible for any warranty in relation to, and quality of, the Goods sold to you.
2.1.9 You are responsible for ensuring that the details entered by you in respect of the Goods Order on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of Goods that you order by reason of erroneous delivery details entered by you on the Application. You acknowledge that in the ordinary course of delivering the Goods, the Partners may disclose your details to the recipient. GrabMart is not provided as an anonymous service. Therefore, you are solely responsible in determining your choice of the recipient and Grab shall not be liable or responsible for any (direct or indirect) losses suffered by or caused to you or arising out of or in connection with or by reason of your expectation of anonymity through the use of GrabMart.
2.1.10 If you or the intended recipient of the Goods are not at the designated delivery location, the Partner may leave your order unattended on or in front of the premises of the designated delivery location and the Goods shall be deemed to have been delivered. After the delivery of the Goods, you shall solely be liable for demurrage or loss, damage, contamination, soiling or degradation of the Goods (including but not limited to containers and packaging) whether caused directly or indirectly by you or any person acting on your behalf or otherwise.
2.1.11 If applicable, by placing an order for alcohol from any Partner, you warrant you are at (i) at least twenty-one (21) years old; (ii) non-Muslim; and (iii) you understand the following: “MEMINUM ARAK BOLEH MEMBAHAYAKAN KESIHATAN”. Alcohol can only be sold and delivered to persons (“Recipient”) who are (i) at least twenty-one (21) years old; and (ii) non-Muslim as stipulated under the applicable laws and regulations. You warrant the Recipient shall be twenty-one (21) years old; and (ii) non-Muslim upon delivery by the Partner.
2.1.12 When using GrabMart Services: (i) you may be requested to provide your / Recipient’s ID for age verification, (ii) you or any person who at the time of delivery or collection of takeaway does not appear to be at least twenty-one (21) years old and non-Muslim or cannot prove that he/she is at least twenty-one (21) years old and non-Muslim may be refused delivery of any alcoholic product ; or (iii) any person who is, or appears to be, under the influence of either alcohol or drugs at the time of delivery or collection of takeaway and in such an event you agree that Grab and the Partner(s) shall not be liable to make any refund for payment already made to you.
2.1.13 In the event you are under twenty-one (21) years old and non-Muslim, you hereby agree the legal consequences of ordering alcoholic product will be at your own risk and responsibility, and agrees to indemnify, defend and hold harmless Grab, the Partner(s) or any of Grab’s third party service providers, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners (“Indemnified Party”), from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to any action in attempting to deceive, manipulate, conceal from Grab, and the Partner(s), in relation to inaccuracy or breach of its representations, and/or its beach of any law or any rights of a third party, including but not limited to the aforementioned minimum age limit.
2.1.14 Best Match. By selecting the “Best Match” option (“Best Match”), you agree and acknowledge that:
2.1.14.1 You agree and authorise the merchant-partner to choose a replacement item on your behalf (“Replacement Item”), when your originally selected item (“Original Item”) is unavailable. Upon selecting the Best Match option, you voluntarily and consciously release the responsibility of selecting the Replacement Item to the merchant-partner and accept the discretion of merchant-partner in providing a reasonable substitute.
2.1.14.2 The Replacement Item will be chosen at the merchant-partner’s absolute discretion. The merchant-partner is under no obligation and makes no representation or warranty that the Replacement Item will satisfy any of your specific intended purpose nor cater to your dietary needs, requirements or preferences.
2.1.14.3 The cost of the Replacement Item may be higher or lesser than the cost of the Original Item. In the event Replacement Item is priced higher than the Original Item, you will be obligated to pay the Replacement Item price irrespective of your non selection. The total maximum increase in the value of the order, will be capped at 20%.
2.1.14.4 Grab and any of its directors, employees, agents or affiliates shall not be liable for any and all claims, losses, liabilities, expenses, damages, costs, or any similar charges or costs suffered or incurred by you or any third party with the use or consumption of the Replacement Item chosen by the merchant-partner including but not limited to any and all claims, losses, liabilities, expenses, damages, costs, or any similar charges or costs arising from personal/ bodily injury, foodborne illness, food poisoning, and death.
2.1.14.5 To the fullest extent permitted by the applicable laws, the total aggregate liability of Grab and any of its directors, employees, agents or affiliates howsoever arising from or in connection with the Best Match shall not exceed RM100.
2.1.14.6 If you find the quality, suitability, or condition of the Replacement Item unsatisfactory and seek a refund, Grab will process your request in accordance with Grab’s refund policies.
2.1.14.7 Grab’s Terms of Service and Grab’s Privacy Notice applies to these Best Match’s terms of service.
2.2 For GrabMart Partners (Merchants):
As a GrabMart merchant, in addition to provisions applicable to Partners in general and other terms or contracts which you have entered into with Grab, you are subject to the additional terms below. In the event of any discrepancies, conflict or inconsistencies between the terms of this Agreement and the contracts which you may have entered into with Grab, the contracts shall prevail in interpretation and precedence.
2.2.1 General Terms and Representation:
(a) You are a licensed seller of alcoholic beverages that wants to sell alcohol Items through GrabMart App and or Service. Orders for alcohol items solicited via the GrabMart App will be transmitted to you. You are responsible for the sale, and controls the transaction, including any decisions concerning acceptance or rejection of any such orders. You are responsible for, and controls, the fulfilment of such orders. You agrees that GRAB does not have any responsibility with respect to the legality of transactions occurring between you and the Consumers.
(b) You agree that you will package all items appropriately for delivery by the delivery Partner, including any protection necessary to prevent tampering or damage due to any cause, including inclement weather or the nature of the alcohol Items themselves; any labelling required by law, including but not limited to a statement that the package contains alcohol (if required by law) and may only be delivered to a person 21 years or older with valid proof of age and identity.
(c) You agree that Grab may modify the hours during which alcohol Items are available for purchase and delivery from GrabMart Merchant on the GrabMart App, in accordance with applicable law and regulation as well as operational considerations of the GrabMart App. Grab will use reasonable efforts to notify you of any such modifications.
2.2.2 You hereby warrant:
(a) that you are not otherwise prohibited from selling alcohol under any law, regulation or religion;
(b) that you hold all necessary licences and/or permits to sell alcohol through the Service, and shall provide a copy of such licences and/or permits and supporting documents to Grab, as and when requested;
(c) that the following restricted items shall not be offered for sale, sold for consumption or sent for delivery: people or animals of any size, illegal items, fragile items, sexually explicit item (e.g. objects that can be used to give sexual pleasure etc), dangerous items (e.g. weapons, explosives, flammables, etc), stolen goods, including any substance which consist of any amounts of nicotine or tobacco or any items that Merchant-Partner does not have permission or license to sell.
(d) that all information and documents provided to Grab are true and accurate.
2.2.3 For Creation and Monitoring of Self-funded Campaign or Promotion
(a) This section applies to you (if applicable), and the terms in this Agreement are in addition to any other written agreement(s) entered into between you and Grab.
(b) You may be able to create a campaign or participate in promotion(s) suggested by us via our tool(s) which is made available on the Application PROVIDED ALWAYS THAT you agree to bear any and all costs or expenses which may arise in connection with the campaign or promotion. In the course of such creation, you may be required to indicate information such as the type of promotion/campaignand the proposed duration for the promotion/campaign. The type of promotion/campaign which you may choose from in the Form may be varied from time to time at Grab’s sole discretion.
2.2.4 Creation and Monitoring of Self-funded Campaign or Promotion
Creation and monitoring of self-funded marketing activities is a self-serve service available in the Marketing Manager Services platform. In the event you choose to utilize such self-serve services, you shall comply and be subject to the terms stipulated under the Marketing Manager Service Terms .
2.2.5 You shall not accept any delivery item having size, dimensions or weight in excess of the below:
• 32cm x 25cm x 12cm
• 13 kg
2.2.6 Submission and Variation of Content
(a) We do not claim ownership of any content or information that you upload on the Platform or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide, perpetual license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such licence.
(b) We may enable you to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu) or certain content submitted by Consumer(s) in order to facilitate the Solution including without limitation detail(s) of an order placed by a Consumer. You acknowledge that any such content or information may be made available in real time to end consumers via the Platform or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the Consumer(s) in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted or amended by you (via the Platform or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights. In the event where you amend any content submitted by Consumer(s) such as an order placed by a Consumer, you further agree that by amending such content, (1) you have obtained the prior consent or acceptance from the affected Consumer; and (2) Grab is not involved in and will not be responsible for the amendments made by you, though Grab reserves the right to (but is not obliged to) carry out Rectification Measure(s) to correct the amendment(s) made or otherwise resolve dispute or complaint arising from or in connection with the amendment(s) made.
2.2.7 Merchant Access to Grab Platforms
(a) Where you are a Merchant, Grab may allow you to access, view, retrieve, disclose, manage and/or otherwise use (“Use”) information relating to the Service, Solutions and/or other confidential details of your business or relationship with Grab (“Business Information”) via a user account(s) on the Platform(s) (“Account(s)”) as well as to enable other person(s), be it a natural or legal person, authorized by you, your personnel via email correspondence or otherwise confirmed in accordance with the provisions of the separate agreement that you have entered into with Grab (“Merchant Authorized User(s)”), to Use the same via separate Account(s). In such an event, you agree that:
(i) You shall ensure that yourself and each Merchant Authorized User accept and comply with any and all terms, guidelines and policies that are applicable to access or use of the Account(s) and the relevant Platform(s), which may be updated from time to time. This includes without limitation the provisions made available herein, which the Merchant Authorized Users shall comply with as if they are ‘you’.
(ii) You are solely responsible to ensure that each Merchant Authorized User has the necessary rights to Use the Business Information; and shall provide Grab with a written notice at least thirty (30) days prior to the termination or expiry of your relationship with the Merchant Authorized User(s); or where any Use by the Merchant Authorized User(s) shall be terminated or suspended for any reason(s). Without prejudice to any other provisions, you acknowledge that pursuant to operational or technical limitations, Grab and/or its affiliate(s) may not be able to terminate or suspend the Merchant Authorized User’s Use in time, in which case, you shall prohibit the Merchant Authorized User(s) from continuing to Use the Account, Business Information, Platform or any part thereof by other means; and Grab and its affiliate(s) shall never be held liable in any manner for the same.
(iii) All information that Grab and its affiliate(s) makes available, including without limitation the Business Information, are on an “as is” basis and Grab and its affiliate(s) do not give any warranties or representations (express or implied, and whether on their own behalf or that of their respective directors, officers, employees, agents or advisers) with regard to the accuracy, quality, timeliness, reliability or completeness of the same. You are responsible to make your own evaluation of the information.
(iv) You are solely responsible for each Merchant Authorized User’s Account(s) as well as their respective Use of the Business Information, Account(s) and the Platform(s); and Grab and its affiliates shall not be liable for any losses that you incur as a result of the same.
(v) Grab reserves the right, but is not obliged, to require you to provide information on your relationship with each Merchant Authorized User; and to, at its sole absolute discretion, impose additional conditions for the Use or the Platform(s), such as a requirement that an additional fee be paid for the Use, Platform(s) or any part thereof; or terminate or suspend any Merchant Authorized User’s access to the Account(s) and/or Platform(s).
2.3 For GrabMart Partners (Delivery-Partners):
2.3.1. Unless otherwise agreed, you shall not accept any delivery item having size, dimensions or weight in excess of the below:
2.3.2 You agree that in the event of failed delivery (wherein either the address provided by consumer is incorrect or the consumer is unable and/or refuse and/or uncontactable to accept the Goods) and returned Goods, you are responsible to deliver/return the Goods back to the Merchant/Store to which the Goods was handed over to you or to leave the Goods at the premises of the Consumer, subject to confirmation and direction from representative of Customer Experience.
2.3.3 You undertake to be cautious in dealing with the Goods and to use best endeavor to ensure that the Goods are delivered safely, in the exact manner to which it was handed over to you by the Partner.
2.3.4 You agree that you will cooperate in relation to any criminal investigation that is required and to assist Grab in complying with any internal investigations, instructions from the authorities or requirements of prevailing laws or regulations in place.
2.3.5 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, any Consumer, Grab or any third party as a result of any breach of these Terms of Service.
3.1 For GrabExpress Partners:
3.1.1 You shall not accept any delivery item having size, dimensions or weight in excess of the below:
For GrabExpress Bike (Same Day)
Not more than 30cm x 30cm x 10cm in size
Not more than 15kg in weight
For GrabExpress Bike (Instant)
Not more than 43cm x 43cm x 43cm in size
Not more than 10kg in weight
For GrabExpress Car
Not more than 50cm x 50cm x 100cm in size
Not more than 50kg in weight
For GrabExpress MPV
Not more than 80cm x 80cm x 100cm in size
Not more than 100kg in weight
3.1.2 You shall not accept any delivery item containing or which you believe may contain any of the below items:
3.1.3 You agree that you will cooperate in relation to any criminal investigation that is required and to assist Grab in complying with any internal investigations, whether criminal or civil in nature and or, instructions from the authorities or requirements of prevailing laws or regulations in place.
3.1.4 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, any Consumer, Grab or any third party (‘Aggrieved Party”) as a result of any breach of these Terms of Service. You further agree, any damages and /or losses incurred by the Aggrieved Party due to your actions or inactions, you shall compensate the Aggrieved Party any such damages and / or losses accordingly. Grab shall not be responsible for any discussions, negotiations or arrangement between yourself and Consumers or any third party.
3.2 For GrabExpress Consumers:
3.2.1 You shall not send any delivery item containing any of the following:
For GrabExpress Bike (Same Day)
Not more than 30cm x 30cm x 10cm in size
Not more than 15kg in weight
For GrabExpress Bike (Instant)
Not more than 43cm x 43cm x 43cm in size
Not more than 10kg in weight
For GrabExpress Car
Not more than 50cm x 50cm x 100cm in size
Not more than 50kg in weight
For GrabExpress MPV
Not more than 80cm x 80cm x 100cm in size
Not more than 100kg in weight
3.2.2 You represent and warrant that you are either the owner or authorised representative of the owner of the delivery item, and that you are authorised to accept and you accept these Terms of Service for yourself or as a representative acting for and on behalf of the owner of the delivery item.
3.2.3 You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application.
3.2.4 You represent and warrant that you are duly authorised by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to Grab and the Partner (whether by way of your entering such details on the Application or otherwise).
3.2.5 You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Partner of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.
3.2.6 You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (a) non-compliant with or prohibited by any applicable laws or regulations; (b) dangerous; (c) easily experience degradation of quality; (d) flammable; (e) contain explosives; (f) corrosive; (g) contain radioactive substances; (h) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities.
3.2.7 Grab and/or the Partner has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the abovementioned provisions herein and Grab and/or Partner has the right to refuse the receipt and delivery of such delivery item.
3.2.8 You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labelled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item and the characteristics of the delivery item.
3.2.9 After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).
3.2.10 As a general rule you shall not be entitled to cancel your booking once you have received confirmation of the same. If you cancel your booking after it has been confirmed, you remain liable to pay the delivery booking fee in full. You remain liable to pay the delivery booking fee in full where the recipient whom you indicated in the Application is unreachable physically or uncontactable after 5 minutes from the time that the Partner arrives at the designated delivery location. Grab and the Partner will have the right to not proceed with your booking in the following circumstances:
(a) where the requested delivery location falls outside the delivery zone offered on the Application;
(b) failure to contact you by phone or other means at the time of confirming the order booking;
(c) failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or
(d) the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 5 minutes from the time that the Partner arrives at the designated delivery location.
3.2.11 Partner have the right to refuse delivery if the delivery item falls within the categories listed at paragraph 3.2.1 above.
3.2.12 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the Partner, Grab or any third party as a result of any breach of the Terms of Service.
3.2.13 You shall ensure that you have chosen the appropriate service/vehicle type and purchased the appropriate insurance coverage and protection for your delivery. Grab shall not be liable for any direct or indirect loss and or damages arising from your failure to comply with GrabExpress guidelines.
3.2.14 Delivery Guarantee provides compensation for your GrabExpress delivery items in cases of losses or damages, provided you have complied with the terms & conditions listed above. By default, all GrabExpress deliveries booked through the app are covered with the Basic tier as part of your platform fee. You have an option to choose to upgrade to a higher tier, for an additional fee.
Basic: included as part of the platform fee for up to RM1,000 in compensation
Standard: RM0.80 for up to RM3,000 in compensation
Premium: RM1.30 for up to RM6,000 in compensation
Delivery Guarantee applies to app bookings and web bookings.
Effective as of 1st July 2024, this section related to Grab For Business terms of service has been relocated. Please refer to the new page for these terms here.
Please note that this change also applies to all agreements that previously referenced the Grab For Business terms of service located at this old page https://www.grab.com/my/terms-policies/transport-delivery-logistics/. We advise you to review these updated terms at your earliest convenience.
Your continued use of our services after 1st July 2024 indicates your agreement to these updated terms.
5.1 For Consumer:
5.1.1 The Application allows for the User to use the GrabBike service, via a Partner using a two wheeled powered motorbike to pick up the User from the pick-up location to the User specific destination.
5.1.2 Consumers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal, or dangerous items such as narcotics, illegal drugs or hazardous materials.
5.1.3 Consumers shall not carry a backpack that has the dimension more than 56 x 36 x 20 cm.
5.1.4 Consumers are responsible for their own safety. User agrees to wear the necessary safety gear and appropriate clothing (including helmet, shoes) in order to mitigate/reduce any personal injury. Consumers agree to use the helmet as provided by Grab and Partner.
5.1.5 Consumers shall not use the GrabBike services to send goods or instant couriers.
5.1.6 Consumers agree to be the only passenger to use and ride the GrabBike services.
5.1.7 Consumers agree to not instruct, request or offer to pay the Partner to send the User outside of Klang Valley area.
5.1.8 Consumers shall not smoke or drink any alcohol during the ride or on GrabBike services.
5.2 For Partner:
5.2.1 Obey all applicable laws and regulations (including those related to traffic, road safety and parking, as determined by Malaysian laws).
5.2.2 Shall only provide the GrabBike services within Klang Valley area.
5.2.3 The Partner agrees Grab shall not be liable for any traffic offences, breach of any applicable laws by the Partner.
5.2.4 Shall not park (or leave unattended or abandon) the motorbike in any area, space or manner that may contravene any applicable laws and or regulations.
5.2.5 Shall not park: (i) in any private spaces (private property) or any public restricted areas; (ii) on public footways and public roads (iii) in a manner that obstructs entrances, exits, roads, paths.
5.2.6 Shall only carry one passenger at any given time. The Partner has the right to reject or cancel the Consumer’s GrabBike service in the event (i) the Partner is aware that the number of Users on the GrabBike service will exceed one passenger during the ride or (ii) in the event, the Consumer is carrying more than one bagpack, as listed in clause
5.2.7 The Partner acknowledge that it is prohibited from carrying, possessing and/or distributing prohibited items, including illegal drugs and intoxicating materials.
6.1 This section applies to Users’ purchase of digital gift cards (“GrabGifts”) on the Platform, including bulk purchases.
6.2 You must have a valid Grab account to purchase GrabGifts.
6.3 If you are sending GrabGifts, you acknowledge and confirm that:
6.3 Payment shall be made using any of the payment methods made available by Grab. If you are purchasing GrabGifts for an overseas user, the GrabGifts purchase amount will be in the recipient’s local currency and the exchange rate will be determined by your card issuing company.
6.4 All GrabGifts purchases are final and cannot be cancelled or exchanged by you.
6.5 Grab reserves the right to decline to process or accept any GrabGifts purchase without providing any reason. You will receive a refund if Grab cancels a GrabGifts purchase. Grab will not be liable for any losses howsoever arising out of Grab’s declining or cancellation of a GrabGifts purchase.
6.6 You are responsible for resolving any disputes with your credit, debit or other card company on your own.
6.7 This section applies to prepaid purchase of GrabGifts by businesses registered in Malaysia.
6.8 Grab will invoice you following your placement of your GrabGifts order (“Order”). You must make payment in accordance with the payment instructions and timeline stated in the invoice.
6.9 Grab further reserves the right to suspend any transmission of GrabGifts, suspend activation of any GrabGifts and/or terminate the GrabGifts Contract without notice and liability to you in the event that:
6.10 All Orders are final and cannot be cancelled by you. You are responsible for ensuring that the Order details, such as type of GrabGifts, denominations, amounts, recipient email address are accurate. Grab will not be liable if the GrabGifts are not delivered or are delivered to an unintended recipient if the details provided by you are inaccurate or incomplete. By providing Grab with your recipients’ email addresses to facilitate delivery, you warrant that you have a legal basis to do so (e.g. consent).
6.11 Where permitted by Grab, you may draw on GrabGifts in your Order in batches. The GrabGifts will be sent to your designated recipient three (3) business days after your written instructions are received by Grab in accordance with the notice details in the Order. Your Order must be fully drawn within six (6) months from the date of Grab’s invoice above failing which any undrawn amounts will be forfeited.
6.12 Grab will not be liable to you whether in contract, tort or otherwise for (a) any direct or indirect economic loss economic loss (including loss of profits, savings, goodwill expenditure) or (b) any indirect, consequential, incidental, special, exemplary loss howsoever arising in connection with the provision of GrabGifts provided under these terms. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence or fraud.
6.13 You agree to defend, indemnify and hold Grab, its licensors and each party’s parent organisations, affiliates, subsidiaries, officers, directors, members, employees, attorneys and agents harmless from and against all claims, costs, damages, losses liabilities and expenses (including attorneys’ fees and costs and/or regulatory fines) arising out of or in connection with (a) any Order placed by you or on your behalf, your violation of these terms and conditions or any applicable law or regulation, whether or not referenced herein and (c) your use or misuse of GrabGifts.
6.14 You shall not use the Grab name, logo or marks without Grab’s prior written consent. In the event that such consent is provided, Grab may withdraw such consent at any time by notifying you.
6.15 By placing an Order, you agree and acknowledge that the GrabGifts must be used in accordance with the terms and conditions set forth below. Please also refer to the GrabGifts Privacy Policy which explains how Grab collects, uses, processes and discloses Personal Data through the use of Grab’s mobile applications and websites.
6.16 This section applies to use of GrabGifts by Users.
6.17 You must have a valid Grab account in order to receive and redeem GrabGifts. Grab will not be liable for any delay in sending, transmission or receipt of GrabGifts.
6.18 Redemption and usage of GrabGifts is subject to the usage restrictions stipulated for each GrabGift, including:
6.19 GrabGifts may only be redeemed in the Grab Application. Users should ensure that they have downloaded the latest version of the Grab Application.
6.20Grab will not replace, exchange or refund any GrabGifts that has expired.
6.21 GrabGifts cannot be transferred to another Grab account.
6.22 Each GrabGifts may only be redeemed once. Any unutilized GrabGifts amount will be forfeited. If your transaction value exceeds the GrabGifts value, you will be required to top-up the shortfall. GrabGifts may not be applied towards Grab platform fees.
6.23 Grab is not responsible for, and makes no warranty in relation to, the quality of the products and/or solutions for which the GrabGifts are redeemed.
6.24 GrabGifts may not be used in conjunction with other promotions or discounts, unless otherwise indicated.
6.25 Grab will not be responsible or liable for any GrabGifts sold by any third party.
6.26 GrabGifts cannot be exchanged for cash.
6.27 Grab may take any action for illegal or fraudulent usage of GrabGifts, including suspending or terminating your Grab account and cancelling the GrabGifts without reimbursement.
7.1 Terms in this section are applicable to you (advertisers) who wish to use GrabAds services to promote your business within the Grab Application. If you agree to use this service, you are responsible for complying with all applicable laws, regulations and codes that apply to your ads and local regulations where your ads appear. We reserve the right to terminate or suspend your account for any violation in accordance with these GrabAds Terms.
7.2 Content Specifications
7.2.1. Your ads must:
(a) Be suitable for access by the general public;
(b) Accurately reflect the content of the landing page;
(c) Be clear and accurate towards the Consumers;
(d) Only promote products/services that you either own or are authorized to resell or distribute;
(e) Not violate any applicable laws and regulations; and
(f) comply with the guideline on inappropriate and sensitive online content: GrabAds and GrabFood (“Guideline”)
(g) The Content Specifications apply to any and all ads which you make available through the GrabAds services. The Content Specifications must be complied with in spirit as well as to the letter, and apply to each part of any ad as well as to its whole.
7.3 Promo Messages
7.3.1. The use of promotional messaging must comply with the following requirements:
(a) We prohibit the use of superlatives such as “Huge Savings” or “Gigantic Discounts.”
(b) The start and end dates of your ad campaign must reflect the duration of the offer or the saving period so that ads do not run on dates when the offer or the saving do not apply.
(c) Campaigns must be scheduled to end on the last day of the promotion.
(d) Campaign dates for a specific holiday or seasonal event (for example, Ramadhan, Valentine’s Day and Christmas) must start within a reasonable time frame leading up to the event and must end within 24hrs after the event date, or a reasonable time after that depending on the event.
(e) If you extend the campaign after the offer or the saving period ends, you must modify your ad copy by removing the promotional messaging that no longer applies.
7.4 Keywords Utilization
7.4.1 Keywords are words or phrases that are used to match your ads with the terms people are searching for. Selecting high quality, relevant keywords for your advertising campaign can help you reach the customers you want, when you want.
7.4.2 When a Consumer searches for a term that matches your keyword, your ad enters an auction to determine if it will show. While Grab uses reasonable efforts to capture all possible variations and misspellings of a keyword you choose, Grab does not guarantee that all possible variations of a keyword are captured.
7.4.3 The cost for each keyword will be different depending on the keyword you choose, your competition in the auction, and other factors. Make sure your keywords and landing page are all closely related to the terms that a customer might be searching for, and will not cause confusion, deception or mistake as to the source or origin of your goods/services.
7.4.4 Higher quality ads and relevance to user searches typically lead to lower costs and better ad positions.
7.4.5 In the event that you choose to use the keyword search feature available on the Platform, and you select the ‘automatic’ keyword search strategy feature, you acknowledge and agree that Grab has the sole and absolute discretion to select and optimise keywords on your behalf. If you do not want Grab to select and optimise keywords on your behalf, please select the ‘manual’ keyword search strategy feature instead.
7.5 Representations and warranties
7.5.1. You acknowledge and agree that you are solely responsible for your ads content, campaign details and targeting decisions. This includes without limitation your choice of keywords as well as territorial scope and target audience of the pertinent campaign and ads. You shall indemnify us in the event where we incur any losses or damages pursuant to the same.
7.5.2 Without prejudice to the generality of the other provisions of this Agreement, you further represent and warrant that your ads as well as any related content do not infringe any third party rights including without limitation trademark rights. If Grab receives any complaint in respect of your ads content, campaign details and targeting decisions or otherwise deem that they or any part thereof are not compliant with the Content Specifications, we reserve the right to remove the same, suspend our services to you, and/or require that you modify the complained material. We may, but are not obliged to, review the ads as well as the related content or information submitted or amended by you from time to time.
If you believe that any content made available on our platform violates your intellectual property rights, please contact us with details provided via ‘Help Centre’ feature.
7.6 Marketing Manager Services
If you use the ads self-serve services under the Marketing Manager Services platform, you shall comply and be subject to the terms stipulated under the Marketing Manager Service Terms
8.1 These terms and conditions shall be read in conjunction with Grab’s Terms and Policies (as defined below). Unless otherwise defined herein, all capitalised terms used herein shall have the meanings ascribed to them in Grab’s Terms and Policies.
8.2 The Application allows you to purchase from Partners certain tickets for selected modes of transportation as appearing in the Application, including but not limited to bus tickets, ferry tickets and such other tickets as notified from time to time by Grab (collectively “Tickets” or, each a “Ticket).
8.3 Purchase of Tickets & Payment
8.3.1 Before purchasing any Tickets, you shall read all relevant terms and conditions and policies pertaining to the use of the Application including but not limited to all relevant terms and policies including the Privacy Notice (collectively referred to as “Grab’s Terms and Policies”). By booking and purchasing the Tickets, you agree to be bound by Grab’s Terms and Policies and any amendments to the foregoing issued by us from time to time. You also agree to the collection, use and disclosure of your personal data, for reasons related to the booking and purchasing of Tickets, in accordance with Grab’s Privacy Notice. If you do not agree to Grab’s Terms and Policies, you are advised not to purchase any Tickets nor access or use the Application.
8.3.2 All Tickets available on the Application are offered based on a “first come first serve” and on an “as is” basis. We may make reasonable efforts to furnish the details of Partners and other details such as the seating plan and/or onboard facilities (“transportation details”) to you. However, Grab shall not be held liable and responsible for the accuracy of any such details received from Partners. You are advised to liaise directly with the Partners to check and confirm all transportation details.
8.3.3 In the event that your booking is unsuccessful for any reason whatsoever, any payment collected by Grab in respect of such booking will be refunded to you accordingly
8.3.4 All prices shown on the relevant “Trip Details” page on the Application constitute the final purchase price of the Tickets. The breakdown of the prices will be listed subject to Grab’s discretion.
8.3.5 Under exceptional circumstances, you shall be required to settle the payment (fully or partly) with the Partner directly. In such a situation, you are obliged to follow the payment instruction set out by the Partner including but not limited to any surcharges and administrative charges associated with the payment. In the event of any disputes or complaints you agree that such disputes or complaints shall be settled between you and the relevant Partner.
8.3.6 Payment shall be made via GrabPay Wallet only and in accordance with Grab’s Terms and Policies including but not limited to the section titled “Terms of Service: Payment and Rewards”.
8.4 Confirmation of Booking
8.4.1 Prior to payment, you are advised to thoroughly check and to confirm all the information including payment details that are being submitted. All payments are non-refundable unless expressly stated otherwise.
8.4.2 You cannot purchase a Ticket if you are under the age of eighteen (18).
8.4.3 Upon successful payment, an order summary of the Ticket purchased will be forwarded to your designated email address that you furnished during the booking process. You agree that all the information which you provide shall be true and accurate.
8.4.4 Passenger(s) are advised to print out the order summary and/or have it ready to view on their mobile phone/tablet to expedite the check-in/boarding process at the check-in counter. If there is no counter available at the Third Party Provider prior to your departure point, the passenger may use the order summary for boarding purposes.
8.4.5 PLEASE TAKE NOTE THAT THE PURCHASE OF TICKETS IS SUBJECT TO THE CONFIRMATION OF PURCHASE BY THE PARTNER. AS SUCH, YOU MAY NOT RECEIVE YOUR TICKET AND/OR BOOKING CONFIRMATION IMMEDIATELY UPON PAYMENT. GRAB WILL NOT BE HELD RESPONSIBLE FOR ANY FAILURE BY THE PARTNER TO ISSUE TICKETS.
8.5 Delay, Reschedule and Cancellation by the Partner
8.5.1 If we have been notified by a Partner that the information relating to the Ticket such as schedule, pick up and/or drop off point has been amended and/or cancelled for any reason (“changes”), we will endeavour to notify you as soon as possible of these changes, through any modes of communications we deem fit, by providing any update we deem relevant. Notwithstanding the foregoing, Grab will not be held liable for any delay, rescheduling or cancellation of the trip.
8.5.2 You are advised to arrive in advance at the terminal, checkpoint and/or at any waiting area, as may be notified by us or the Partner. You must ensure that all requirements for a smooth departure have been duly completed including but not limited to identity verification, custom clearance, and baggage check-ins.
8.6 Requests for Change, Rescheduling and/or Refund
8.6.1 All requests for change, rescheduling and/or refund (full or partial) of the purchased Ticket are subject to approval from the Partner and applicable charges. All decisions made by the Partner on any request of an amendment, change, cancellation, reschedule and/or refund are final and binding. Generally, all Tickets purchased are non-refundable, non-transferable, non-exchangeable and may not be cancelled.
8.6.2 Refunds shall be limited to the fares of departure ticket only and does not include reimbursement and/or claim on other consequential losses and damages such as accommodation. All refunds will be processed by Partner and in accordance with Partner’s prevailing terms and conditions and/or refund practices. Grab will not be liable for any refunds.
8.6.3 Any communications relating to the refund between you and Partner must be taken up with each other directly. In the event the Partner has agreed to refund the Ticket price to you, the refunded amount will be credited to your GrabPay wallet. Grab shall not be held liable for any delay in refund or non-refund of the amount from the respective Partner.
8.6.4 In the event that we have been requested by you to assist with your request of change, reschedule and/or refund of the Tickets, Grab will retain sole and final decision in deciding if we are able to entertain such requests. If Grab agrees to extend such assistance, Grab may, at our sole discretion, charge you a handling fee. We will inform you of such a handling fee when necessary.
8.7 Usage of Ticket
8.7.1 All Tickets are subject to their own terms and conditions including but not limited to baggage allowances as imposed by the Partners. Please read the applicable Partner terms and conditions prior to purchase of the Tickets and seek any necessary clarification from the Partner directly. We will not be held responsible nor liable for any loss, damage, or injury which may arise directly or indirectly in relation to the use of the transportation services provided by the Partner.
8.7.2 You shall be solely responsible for confirming the travel schedule with the Partner before departure and ensuring that you meet all requirements required for the scheduled departure. Grab shall not be liable for your failure to do so which may result in you being prevented from traveling or your trip being delayed.
8.8 Passenger’s Responsibility
8.8.1 You must ensure that all passenger information, including but not limited to the passenger’s name, passport / ID number and contact information is accurate and that it matches both (i) the passenger’s official document; and (ii) the information submitted by the passenger when completing any forms on the Application when purchasing the Ticket. The Partner reserves the right to refuse the issuance of any ticket, boarding pass or deny boarding if the names submitted via the Application during the process of booking the Ticket(s) and the names printed on the passenger’s ID/passport are different. Grab will not be liable or responsible for any loss, damage or injury arising directly or indirectly from any passenger failing to provide the necessary information accurately.
8.8.2 You must ensure that you have purchased the appropriate insurance coverage and protection for your trip and/or the Ticket. Grab will not be held liable for any loss, damage, injury, or death which may be incurred or caused to you or to any person for whom you have booked the trip.
8.8.3 You must ensure that you have verified the payment details and have obtained the relevant approval and/or permission from the appropriate parties such as guardian (in the case of a minor) before payment of the Ticket.
8.8.4 You must comply with all instructions and directions of the authorised personnel / employees of the Partner during your trip including but not limited to the waiting period at the relevant immigration offices.
8.9 Grab’s Responsibility
8.9.1 When a reservation for a booking of a Ticket has been made, Grab relies on the Partner to confirm the said booking before issuing you the Ticket. Grab will not be held responsible for any failure in reservation or any other loss or damages, either direct or indirect, in relation to unsuccessful reservation or delay in the reservation process.
8.10 Limitation of Liability
8.10.1 Grab will not be liable for any issues, loss, damage or injury arising directly or indirectly from the purchase of the Tickets including, but not limited to, loss damage or injury arising from use of the transportation provided by Partner, the Ticket price, transportation details, seat description, baggage description, timings, or availability that is displayed on the Application.
8.10.2 Pursuant to Clause 4.3 above, we will not be liable for your failure to receive the Ticket or order summary arising from your actions which includes but is not limited to your failure to provide the correct e-mail address or failing to set the correct email settings.
8.10.3 Grab will not be held responsible for the act or inactions of Partners including but not limited to (i) timely departure or arrival of the transportation; (ii) the conduct of Partners’ employees, representatives or agents; (iii) the condition of the Partner’s vehicle such as seats that may fail to meet your expectations; (iv) cancellation of the trip and/or Ticket for any reasons; (v) changing of seating for any reasons; (vi) changing of pick up/drop off point with or without any notification to you or us; and/or (vii) use of a different type of vehicle by the Partner to transport you to your destination.
8.10.4 Grab will not be held liable and responsible for any sanctions, penalties and fines as a result of the passenger’s failure to comply with any applicable laws and regulations. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the Partner, Grab or any third party as a result of any breach of any applicable terms and conditions (including but not limited to the Partner’s terms and conditions and Grab’s Terms and Policies) and any applicable laws and regulations.
8.10.5 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS AND CONDITIONS, INCLUDING FOR ANY IMPLIED WARRANTIES (IF ANY), IS LIMITED TO (i) FIVE HUNDRED RINGGIT MALAYSIA (RM500) (ii) THE VALUE OF THE SUBJECT MATTER IN QUESTION; OR (iii) THE AMOUNT YOU PAID US TO USE OR ACCESS THE APPLICATION OR ANY OF ITS FEATURES OR FUNCTIONALITY IN THE PAST 12 MONTHS (IF ANY), WHICHEVER IS LOWER.
9.1 These additional terms (“Geo T&Cs“) apply to your use of the Services and Content, defined below. By installing, accessing, or otherwise using the Services within your Application (defined below), you are agreeing to these Geo T&Cs with Grab (“Grab“, “we“, “us“, or “our“). You represent and warrant to us that you have the authority to accept this Geo T&Cs on behalf of yourself, a company, or another entity, as applicable (“you” or “Company“).
9.2. Definitions
9.2.1. “Application” means your software application, website, or product you create or a service you offer designed to provide access to the Services.
9.2.2. “Content” means any maps, images, geocodes, data, third-party content, or other content that Grab makes available to you via the Services.
9.2.3. “Services” means the GrabGeo Maps Platform that provides access to Content.
9.3. Grant of Licence
9.3.1. Grab grants you a limited, non-exclusive, non-assignable, non-transferable, revocable license to access the Service. To the extent you choose to access the Service, you do so at your own initiative and agree to use the Service only as permitted by these Geo T&Cs and any applicable law, regulation, or additional policies, terms or guidelines Grab may make available.
9.3.2. Grab grants you a non-exclusive, non-assignable, non-transferable, revocable license to reproduce and display Grab’s logos in the Content in connection with your authorized use of the Services for the sole purpose of providing attribution to Grab. You must not change, obscure, remove, or resize any logo, trademark, copyright, or other notice of Grab or its suppliers or digital watermarks, if any, in the Content. You must display in a conspicuous manner within your Application any Grab or third party attribution provided by Grab.
9.3.3. You agree to comply with all applicable laws and regulations that apply to your use of the Service. You may use the Service, including any Content therein or portion thereof, only for personal, non-commercial purposes. Grab’s delivery of the Service, including any Content therein or portion thereof, does not transfer any commercial or promotional use rights to you, and does not constitute a grant or waiver of any rights.
9.3.4. You must provide a hypertext link to the Geo T&Cs either at the bottom of each page in your Application where the Services can be accessed or viewed or within the terms of use of your Application.
9.4 Limitations on Services
9.4.1. Grab reserves the right to change, suspend, remove, or disable access to the Service at any time without notice. In no event will Grab be liable for the removal of or disabling of access to the Service. Grab may also impose limits on the use of or access to the Service, in any case and without notice or liability.
9.4.2. You agree that Grab and its suppliers make no representations or guarantees and shall have no liability to you for the availability, accuracy, completeness, reliability, or timeliness of location data or any other Content displayed by the Service. You agree that location data is provided for basic navigational and planning purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate, time-delayed or incomplete location data may lead to death, personal injury, property or environmental damage. You agree that the results you receive from the Service may vary from actual road, terrain, cycling or pedestrian paths, or other conditions due to factors that can affect the accuracy of the Service and Content therein, such as, but not limited to, weather, road, traffic, path conditions, and geopolitical events.
9.4.3. When you use the Content and/or Service, you may find that actual conditions differ from the map results and content, so exercise your independent judgment and use the Content and/or Service at your own risk. You are responsible at all times for your conduct and its consequences.
9.5. Restrictions on Use
9.5.1 When using the Services, you may not:
(a) remove, obscure or alter any copyright notices, trademarks, or any other proprietary rights or legal notices, documents or hyperlinks that may appear in or be provided through the Service;
(b) use the Services in a way that could impair, harm, or damage Grab, any Grab service or application, or anyone’s use of the Services;
(c) use the Services to disrupt, interfere with, or attempt to gain unauthorized access to services, servers, or networks connected to or that can be accessed via the Services;
(d) use the Services in a way that violates applicable law;
(e) mass download or create bulk feeds of the Content (or let anyone else do so);
(f) manipulate ratings, reviews or any other Content via any means such as (i) through the use of a bot, script, or automated process, or (ii) by providing or accepting any kind of compensation or incentive;
(g) reverse engineer, decompile, or disassemble the Services;
(h) use the Content and/or Service to create or augment any other mapping-related dataset (including a mapping or navigation dataset, business listings database, mailing list, or telemarketing list) for use in a service that is a substitute for, or a substantially similar service to, the Service;
(i) use the Services in any way that threatens the integrity, performance, or reliability of the Services or any Grab product or service, including performance or stress testing, or in any manner that works around any technical limitations in Services;
(j) redistribute, resell, or sublicense access to any Grab service or Content;
(k) copy, store, archive, or create a database of Content; and
(l) use Content that consists of points of interest data to generate sales leads.
9.6 Point of Interest Contributions
9.6.1. This section applies to Consumers’ and Partners’ submission of Point of Interest (“POI”) locations to the map in the relevant Application.
9.6.2. Submission requirements: When submitting a POI, you are required to provide POI content such as the name, address and category of the POI. You may also provide additional POI content such as images of the POI and relevant additional details (“POI Content”).
9.6.2. Prohibited content: You shall ensure that all POI Content submitted:
(a) is not inaccurate, fake or spam;
(b) is not defamatory, obscene, discriminatory, provocative, derogatory, harmful, offensive or otherwise objectionable;
(c) does not contain irrelevant content such as political or personal opinions;
(d) does not offer or promote the sale of any regulated or prohibited items or services, including but not limited to tobacco, drugs, alcohol, gambling, weapons, medical services and adult services;
(e) does not refer to, promote or depict sexually explicit content, abusive images and/or images of minors, violence, terrorism or any other harmful behaviour or illegal conduct;
(f) does not contain personal/sensitive data or images of any person;
(g) does not contain images of protected areas, publicly inaccessible locations or restricted areas, or areas where photography and filming are not permitted (e.g. immigration checkpoints, military compounds, interiors of private residences);
(h) is not copied or stolen, and does not infringe upon third party intellectual property rights; and
(i) complies with the “Content Code” published by the Malaysian Communications and Multimedia Commission.
9.7 Acceptance, rejection or removal of POI
9.7.1 Grab may, at its sole discretion and at any time without notice to you:
(a) accept or reject any POI Content submitted;
(b) amend or redact any accepted POI or POI content; and
(c) remove any POI or POI Content.
9.8 Rewards: Grab may provide incentives or rewards for accepted POI Content submissions from time to time, as notified to you in the Application.
9.9. License: By submitting a POI,
9.9.1. you are solely responsible for your conduct and any data, text, information, names, images, graphics, photos, imagery and other content that you submit, post display on or via the Application. Grab does not claim ownership of any POI Content that you post on or through the Application.
9.9.2. you have no obligation to provide any content to Grab. However, if you choose to upload or share content, you represent and warrant that you have the requisite permissions to submit the POI and the POI Content,
9.9.3. you grant Grab an irrevocable, worldwide, non-exclusive and royalty-free license to host, reproduce, distribute, communicate, publish, use, sub-license,modify and create derivative works based on the POI and POI content.
9.9.4. POI or POI Content that contains publicly-available factual information, such as the name of a business is not covered under the scope of this license.
9.9.5. This license lasts for as long as your POI content is protected by intellectual property rights.
9.10. Amendment or removal requests: You may submit requests to amend or remove POIs or POI content through the Application. Grab will assess on a case by case basis whether to accede to such requests at Grab’s sole discretion.
9.11. Satellite street view images: When submitting or viewing POIs in the Application, you may be able to view satellite street view images (“Satellite Images”). You acknowledge and agree that:
9.11.1 all right, title and interest in the Satellite Images, including all corrections, enhancements, modifications or intellectual property rights belong to Grab’s third party vendor(s) or such vendor’s suppliers;
9.11.2 you shall not distribute, sub-license, rent, sell, lease or loan the Satellite Images to any third party, or otherwise use or reproduce the Satellite Images for any purpose not expressly permitted by Grab, including any commercial purpose;
9.11.3 you shall not remove, bypass or circumvent any electronic or other protection on the Satellite Images;
9.11.4 you shall not download or save the Satellite Images onto any device;
9.11.5 you shall not alter, obscure or remove any copyright notice, copyright management information, trademark or proprietary legend contained in or on the Satellite Images;
9.11.6 all Satellite Images are provided “as is” without any warranty of any kind, including any warranty of fitness for purpose, non-infringement or non-misappropriation of intellectual property rights of any third party, accuracy, content or results; and
9.11.7 neither Grab nor its vendor(s) shall be liable for any loss or damage of any nature howsoever arising out of or in relation to your access or use of the Satellite Images.
9.12 Data Privacy
9.12.1 Grab’s Privacy Notice applies to use of the Service, and its terms are made a part of these Geo T&Cs by this reference. At all times your information will be treated in accordance with Grab’s Privacy Notice.
9.13 Third Party Sources
9.13.1 The Service may display, include, or make available Content from third parties (“Third Party Materials”) or provide links to certain third party websites. Grab makes no representation that the Service or Third Party Materials are appropriate, accurate or available for use in any particular location. To the extent you choose to use or access Third Party Materials, you do so at your own initiative and are responsible for compliance with any applicable laws, regulations, terms, or other requirements. You are prohibited from republishing, retransmitting, reproducing or otherwise using any images accessed through the Service as a stand-alone file. By using the Service, you agree that Grab is not responsible for examining or evaluating the accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. Grab, its officers, affiliates and subsidiaries do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or websites, or for any other materials, products, or services of third parties.
(a) The Content and Service contains geographical data and information on places attributed to the following sources:
(b) Map Data © OpenStreetMap contributors (www.openstreetmap.org/copyright);
(c) Map Schema © OpenMapTiles (https://openmaptiles.org/);
(d) Map Data © Google (maps.google.com);
(e) Map Data © Here (www.here.com);
(f) Map Data © OpenStreetCam (openstreetcam.org);
(g) Map Data © Foursquare (foursquare.com);
(h) Land Transport Authority, Singapore (lta.gov.sg);
(i) Department of Transportation, Philippines (dotr.gov.ph);
(j) Jakarta Transportation Management Body (bptj.dephub.go.id/);
(k) Ministry of Transport, Vietnam (mt.gov.vn/en/Pages/default.aspx);
(l) Land Transport Authority of Singapore (https://www.lta.gov.sg/content/ltagov/en.html), made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence);
(m) Singapore Land Authority’s OneMap (https://www.onemap.sg/main/v2/), made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence);
(n) National Environment Agency of Singapore (https://www.nea.gov.sg/), made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence);
(o) Data.gov.sg, made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence);
(p) from Hdb.gov.sg, made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence);
(q) OpenWeatherMap accessed on 01 April 2021, made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence); and
(r) Specific portions of the Services are powered by Tomorrow.io (https://www.tomorrow.io/).
9.14 Disclaimers
9.14.1. The Services and all Content are provided “as is” without warranty of any kind by Grab or its suppliers. The Service, or any feature or part thereof, may vary by region and may not be available in all languages or in all countries and Grab makes no representation that the Service, or any feature or part thereof, is appropriate, accurate or available for use in any particular location.
9.14.2. To the maximum extent permitted by law, any and all representations, warranties, or conditions of any kind whatsoever (including, but not limited to, implied or statutory warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy or satisfactory quality), all with regard to the Services and any Content, are expressly excluded by Grab and its suppliers. Grab and its suppliers make no warranty that the Services will operate properly as integrated with the Applications, that the Services will be uninterrupted, or that any Content will be accurate or complete.
9.14.3. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE SERVICE IS NOT INTENDED OR SUITABLE FOR USE IN SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OR TIME DELAYS OF, OR ERRORS OR INACCURACIES IN, THE DATA PROVIDED BY THE SERVICE COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
9.15 Limitation of Liability
9.15.1 Neither Grab nor its suppliers shall be liable for any damages or losses arising from any use, misuse, reliance on, inability to use, interruption, suspension, or termination of the Service, including any interruptions due to system failures, network attacks or scheduled or unscheduled maintenance.
9.15.2 Neither party nor Grab’s suppliers will be liable for any indirect damages (including, without limitation, consequential, special or incidental damages, damages for loss of profits or revenues, corruption or loss of data, failure to transmit or receive any data, business interruption, or loss of business information), arising out of or related to the Services, Content, or these Geo T&Cs, even if advised of the possibility of such damages or if the possibility was reasonably foreseeable.
9.16 Indemnity
9.16.1. You agree to indemnify and hold Grab, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, contractors, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees) arising out of your violation of these Geo T&Cs and/or use of the Service.
9.17 Updates
9.17.1 We may change, amend, or cancel these Geo T&Cs at any time. We will notify you of any changes as provided by the section on “Notices”. If you do not agree to the changes, then you must stop using the Services. Your use of the Services after the changes become effective means you agree to the new Geo T&Cs.
9.18 Data Sources
9.18.1 Grab uses open source libraries within Grab mobile applications as set out in http://grb.to/oss-attributions.
10.1 This section applies to GrabUnlimited subscription and benefits. You agree to these terms and conditions by maintaining a GrabUnlimited subscription and/or using the benefits.
10.2 Users who subscribe to GrabUnlimited will receive benefits such as vouchers monthly, depending on the applicable subscription plan. Vouchers will be available in the ‘My Rewards’ page in the Application. Unless otherwise stated, vouchers must be used in Malaysia by the stated expiry date, if any. Vouchers can only be redeemed when making purchases in the Application with your GrabPay Wallet, eligible credit or debit card, or through PayLater.
10.3 Grab may vary the type, value, amount and redemption terms and conditions of the benefits as shown in the Application at any time.
10.4 Fees and Renewals
10.4.1 The GrabUnlimited subscription fee is stated in the Application. Grab may vary the subscription term and fees from time to time. GrabUnlimited Subscription fees are non-refundable.
10.4.2 If you subscribed for GrabUnlimited directly with Grab through the Application and are billed by Grab, the subscription fee will be deducted from your selected payment method on each billing date. Take note that your GrabUnlimited subscription will automatically renew unless you cancel it via the Application before the billing date. If your selected payment method is unavailable, we will automatically deduct the amount from another linked card you have on the Application or your GrabPay wallet. If the deduction or charge is unsuccessful, your subscription will be cancelled.
10.4.3 If you received a GrabUnlimited subscription from a third party, that subscription will terminate unless renewed by the third party. You may be required to pay a nominal fee to activate the subscription. You may receive a GrabUnlimited subscription from a third party even if you have already subscribed for GrabUnlimited yourself.
10.4.4 Grab may offer certain users trial or promotional GrabUnlimited subscriptions, which are subject to these terms and conditions unless otherwise stated in the promotion offer. Trial subscribers may choose not to continue with a fully paid GrabUnlimited subscription at the end of the trial period.
10.5 Business Purchases
10.5.1 This section applies to purchases of GrabUnlimited subscriptions by businesses registered in Malaysia. If you are a Grab for Business client or are using the Grab for Business portal, these terms and conditions apply in addition to the Grab for Business terms and conditions.
10.5.2 You may submit an order for GrabUnlimited subscription plans through the channels notified by Grab (“GrabUnlimited Order”). Grab will invoice you following GrabUnlimited Order. You must make payment in accordance with the payment instructions and deadline stated in the invoice.
10.5.3 All GrabUnlimited Orders are final and cannot be cancelled by you. You are responsible for ensuring that the Order details are accurate, and where your recipients’ personal data (e.g. email address, phone number) is provided, you warrant that you have obtained their consent to do so for the issuance of GrabUnlimited subscriptions to them.
10.5.4 You must redeem the GrabUnlimited subscriptions within the redemption period stated in GrabUnlimited Order.
10.6 Termination
10.6.1 Grab may terminate the GrabUnlimited subscription plans at our discretion without notice. If that happens, Grab will refund the subscription fees on a pro-rated basis. However, Grab will not provide any refund for termination to conduct which we determine, at our discretion, violates these terms and conditions or any applicable law, involves fraud or misuse of the GrabUnlimited subscription, or is harmful to Grab or other users.
a. Grab utilises innovative AI-drive services to enhance your experience.
b. The AI services provided by Grab include, but are not limited to:
i. Chatbots and Virtual Assistants: Our AI-powered chatbots and virtual assistants can engage with users, answer queries, and provide support in real-time.
ii. Personalized Recommendations: Based on your preferences and usage patterns, our AI systems can offer tailored product or service recommendations to enhance your experience.
iii. Data Analysis and Insights: Our AI solutions can analyze large datasets to generate actionable insights, helping you make informed decisions.
iv. Predictive Analytics: Utilizing historical data, our AI services can predict future trends and outcomes, assisting you in planning and strategy.
(collectively, the “AI Services”).
c. By accessing and using our AI Services, you acknowledge and agree to be bound by these additional terms and conditions under this Section 11 (“Additional AI Terms”).
The AI Services provided by Grab on our platform are for general informational purposes only. While we strive to ensure the accuracy and usefulness of the AI-driven features, they are provided “as is” and without any guarantees as to their accuracy, reliability, or completeness. The AI Services may occasionally generate incorrect or inappropriate responses.
Our AI Services may interact with third-party data and services. We do not control or endorse the content, messages, or information found in such third-party services and disclaim all liability concerning such content.
a. Proper Use. You agree to use the AI Services only for lawful purposes and in accordance with these Additional AI Terms. You are responsible for all activities that occur under your account and for ensuring that any individuals who access the AI Services through your account comply with these Additional AI Terms.
b. Data Input. You are solely responsible for the accuracy, quality, and legality of the data you input into the AI Services. You agree not to input any data that is unlawful, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable.
c. Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to modify or discontinue, temporarily or permanently, the AI Services (or any part thereof) with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the AI Services.
a. Ownership. All intellectual property rights in and to the AI Services and any related documentation, including but not limited to software, algorithms, designs, text, graphics, and interfaces, are and will remain the exclusive property of Grab or its licensors.
b. User Content. You retain ownership of any data, content, or materials you input into the AI Services. By inputting data into the AI Services, you grant us a worldwide, non-exclusive, royalty-free, fully-paid-up, sublicensable, and transferable license to use, reproduce, modify, distribute, and display such data for the purpose of providing the AI Services, as well as to improve existing or new AI Services.
To the fullest extent permitted by applicable law, Grab expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the AI Services will meet your requirements or that the operation of the AI Services will be uninterrupted or error-free.
a. In no event shall Grab, its affiliates, or their respective directors, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of data, loss of business, or loss of profits, arising out of or in any way connected with the use or inability to use our AI Services, even if we have been advised of the possibility of such damages.
b. To the maximum extent permitted by law, Grab’s total cumulative liability to you or any third party arising out of or in connection with these Additional AI Terms or your use of our AI Services, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have paid to us for the use of the AI Services during the six (6) months prior to the claim.
You agree to indemnify, defend, and hold harmless Grab, its affiliates, and their respective directors, officers, employees, agents, and representatives (collectively, the “Indemnified Parties“) from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that the Indemnified Parties may incur as a result of or arising from:
i. Your use or misuse of the AI Services.
ii. Your violation of these Additional AI Terms.
iii. Your violation of any rights of another party, including any other users of the AI Services.
iv. Any content you provide through the AI Services, including but not limited to any misleading, inaccurate, or fraudulent information.
1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period.
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.