Ensure express delivery of your items with swift and secure handling

Items that can be delivered

• Parcels (packed items in boxes or bags)
• Documents
• Clothing
• Food* (Bike, Car and MPV only)
• Flowers or Cakes* (MPV only)

Items that cannot be delivered

• Fragile items that require special handling
• Raw meat, raw seafood, frozen food, and dairy products
• Hazardous, explosive, flammable, and unsafe items (including power banks)
• Valuable items and documents (e.g. cash, passport, or other official identification documents)
• Credit or debit cards
• Illegal items and substances (e.g. pornographic magazines and imitation weapons)
• Live animals and plants
• Any unpacked or loose items that can easily be damaged in transit
• Items that cannot be reproduced (e.g. photos, film)
• Counterfeit goods
• Bullion, currency in any denomination, tax stamps or stickers, bearer forms or negotiable instruments, precious metals or stones

*Note:

1. Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.
2. Any items that contain alcohol and/or pork must be declared.
3. Grab will fully cooperate with relevant authorities should there be any illegal and dangerous items found.

Click here to see the price range for each vehicle type in each city.

You can cancel your booking any time before the driver- or delivery-partner picks up your item. Simply tap on your booking and select Cancel.

If your driver- or delivery-partner asks you to cancel the booking, you are under no obligation to do so. Driver- and delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.

All our driver- and delivery-partners have been trained extensively, coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed for up to RM1,000 with Delivery Guarantee and up to RM6,000 if you top up for a higher compensation at time of booking.

There are 3 tiers for Delivery Guarantee. The tiers vary by pricing and compensation value:

- Basic: Included in all GrabExpress deliveries by default for up to RM1,000 in compensation
- Standard: Add on RM0.80 for up to RM3,000 in compensation
- Premium: Add on RM1.30 for up to RM6,000 in compensation

The sender should be the paying party for all GrabExpress bookings. Our drivers or riders may cancel the booking if the Sender requests for receivers to pay.

Yes, the driver- or delivery-partner has the right to check the contents of your package, as well as verify with you that it does not contain alcohol and/or pork if it was declared as such.

GrabExpress is a service provided by Grab that offers on-demand courier and delivery services:

Open the Grab App: Ensure that you have the latest version of the Grab app installed on your smartphone.
Login or Sign Up: Log in to your Grab account. If you don't have an account, you'll need to sign up.
Select GrabExpress: Look for the GrabExpress service within the app. This service is typically represented by a motorcycle icon.
Enter Delivery Details: Provide details about your delivery, including the pickup and drop-off locations, along with any specific instructions for the courier.
Choose Delivery Type: Select the type of delivery service you need. GrabExpress may offer different types of services, including express delivery or scheduled delivery.
Get a Price Quote: The app will usually provide a price quote based on the distance and type of delivery service you selected.
Confirm Booking: Confirm your booking after reviewing the details and ensuring everything is accurate.
Payment: Pay for the service using the payment method linked to your Grab account. GrabExpress services are typically cashless, and you can use credit/debit cards or mobile wallets.
Track Your Courier: Track the location of the courier in real-time through the app. This allows you to monitor the progress of your delivery.
Receive Confirmation: Once the delivery is completed, you'll receive a confirmation through the app.

The cost of using GrabExpress can vary based on factors such as the distance of the delivery, the type of delivery service (express or scheduled), and any additional services or features you may choose.

To get an accurate estimate of the cost for your specific delivery, you can follow these general steps:

Open the Grab app.
Select the "Express" or "Express Delivery" service.
Enter the pickup and drop-off locations.
Choose the type of delivery service you need (express or scheduled).
The app will provide you with a price estimate based on the information you provided.

It's important to note that GrabExpress often operates on a cashless payment system, meaning you'll need to use credit/debit cards or mobile wallets to pay for the service.

If you choose to pay by cash, you should pay when the driver collects the item from you. If you choose to pay by credit or credit card, you drivers will only get paid once the job is completed.