Launch date: 24 April 2017
What Is It?
- A new functionality that allows passengers to input a second stop into their ride
- Partners can know in advance the locations they need to travel to even before picking up the passenger
- The ride fare takes into account the additional distance covered by the driver
- This feature is for pick up or drop off of passengers only, not for passengers to run errands
- Not applicable for GrabShare and GrabCar 6-Seater
*DAX = Driver
General FAQ
Q: Which services are multi-stop rides enabled for?
A: GrabCar, GrabTaxi and Flash Booking (if available).
Q: How is the ride fare for a multi-stop ride calculated?
A: For fixed fare rides, upfront fare takes the additional distance driven for the extra stop into consideration. There is no need for the driver to add any additional fee. For metered taxis, the ride fare will follow the meter.
Q: Will multi-stop rides subjected to surge pricing?
A: Yes, multi-stop rides are also subjected to surge pricing (only for fixed fare rides).
Q: In which order of the stops should the driver travel to?
A: He/she should travel in the sequence order of the stops (i.e. to the first stop, then the second stop)
Q: Can passengers add an extra stop via their app while in transit?
A: No, passengers will not be able to add an extra stop via their app while in transit.
Q: Can passengers change or edit the extra stop via their app while in transit?
A: No, passengers will not be able to change or edit the extra stop via their app while in transit.
Q: Can passengers remove the extra stop via their app while in transit?
A: No, passengers will not be able to remove the extra stop via their app while in transit.
Q: Can the passenger ask me to wait at the extra stop?
A: No. For GrabCar, there should be no wait time at the extra stop, except the time taken for the passenger to be picked-up or dropped-off. If the passenger requires additional waiting time, the passenger should end the trip and book another ride. For metered taxis, the meter will continue running during the wait time.
Q: Can promo codes be used to multi-stop rides?
A: Yes, promo codes are still applicable as per usual. Do keep a lookout for the “Promo” indication on the Grab driver app.
Q: Will a multi-stop ride be counted as one trip, or two trips, towards the calculation of driver incentives?
A: A multi-stop ride will only be counted as ONE trip.
Q: What is the maximum waiting time at the first stop?
A: Maximum waiting time is 3 minutes.
Special Cases FAQ (Fixed Fare)
Q: What if the passenger wishes to alight from the vehicle and end the trip even before arriving at the first stop?
A: The driver has to click on “1ST DROP-OFF” and then “2ND DROP-OFF” to end the trip. The passenger will be charged the full fare of the ride.
Q: What if the passenger wishes to end the trip at the first stop, without heading to the second stop?
A: The driver has to click on “1ST DROP-OFF” and then “2ND DROP-OFF” to end the trip. The passenger will be charged the full fare of the ride.
Q: What if the passenger wishes to end the trip in between the first and second stop? (i.e. driver has yet to reach the second stop)
A: The driver has to click on “2ND DROP-OFF” to end the trip. The passenger will be charged the full fare of the ride.
Q: What if the passenger wishes to head directly to the second stop, skipping the first stop?
A: The driver has to click on “1ST DROP-OFF” and then “2ND DROP-OFF” to end the trip. The passenger will be charged the full fare of the ride.
Q: What if the passenger wishes for the sequences of the stops to be swapped? (i.e. passenger instructs driver to travel to second stop, then to first stop)
A: This is not possible, the driver would have to travel to the first stop and then the second stop, in the sequence as per the booking.
Q: What if the passenger wishes to change the first stop, but second stop remains the same?
A: This will not be possible. The passenger can choose to end the ride, and make a new booking with the updated locations.
Q: What if after the first stop, the passenger wishes to change the second stop?
A: This will not be possible. The passenger can choose to end the ride, and make a new booking with the updated locations.
Q: What if the passenger wishes to add a third stop in the middle of the trip, before the final destination?
A: This will not be possible. The passenger can choose to end the ride, and make a new booking with the updated locations.
Q: What if the passenger wishes to add a third stop at the end of the trip?
A: The passenger would have to end the trip at the second stop, and make a new booking.