GrabFood is our food delivery service that brings great food from local restaurants, straight to the doorsteps of hungry consumers. Via our self pick up service, consumers also have the option to pick up their food from the restaurant themselves.

We help drive additional business to your restaurant or stall! Working with us allows you to tap into millions of hungry consumers on Grab, allowing you to extend your business into the online space!

You will need to provide the following documents to become a Merchant-partner:

1. Copy of Business Documents – SSM Form (Company Profile
2. Copy of Identification Card (IC) / Passport of the Director who is signing the agreement (Colour, Front & Back).
3. Copy of Bank Account Statement Header
4. Copy of Brand Logo (JPEG or PNG File)
5. Delivery Menu (With Price)
6. Menu Item Photos
7. Store Front Photo
8. Store Environment Photo (x2)
9. Copy of SST Certification (If Applicable)
10. Copy of Halal Certification (If Applicable)
11. Copy of Alcohol License (If Applicable)

View sample : https://grb.to/gfsampledoc

Register your interest on the short form above. Please ensure to fill in the details as accurate as possible.

A Grab representative will reach out to you via email to complete your registration. Thus please ensure to always check your emails for next step updates from us after registering.

Please prepare the required documents “What do I need to become a GrabFood Merchant-partner?”

View sample : https://grb.to/gfsampledoc

Service Fee:

There is a service fee of up to 30% on all GrabFood (Food Delivery) orders & up to 15% for GrabFood (Self-Pick Up). This is charged on every order you receive through Grab, through both deliver and Self Pick-Up orders. Please note that this service fee is subject to prevailing SST.

*Merchant may request to discuss the service fee’s with sales representatives but please note that commercial terms changes subject to Grab’s discretion*

The service fee collected by Grab ensures our delivery partners are fairly paid and enables us to provide platform services for online food ordering and delivery.

The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to cover their time, distance travelled and efforts adequately. We pay the majority of our service fee to our delivery-partners, on top of the delivery fee paid by consumers, which also goes to them.

The remainder, if any, is used to cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), GrabRewards, cashless payment transaction costs (eg. credit card charges of 1% to 3% of the transaction value), product and service improvements, marketing cost and backend manpower like customer service for merchants, consumers and delivery partners.

Yes, the prices on the GrabFood app may be different from in-store prices. However, we highly recommend maintaining similar pricing for both platforms as it can drive more sales and strengthen consumers’ trust. If you choose to have your menu prices on the app to be the same as in store, you may partake in our GrabFood In Store Price Program where you get to enjoy store visibility benefits.

Yes, you can as long as your business has all the necessary documents required.

We encourage contactless payments, especially during this period. Therefore, when signing up for GrabFood the sign up form would also include the GrabPay service which allows merchant partners to be eligible to accept GrabPay in-store. All your GrabPay transactions will go to your wallet so you can keep track of your earnings with just a glance.

*Do note, there is a 1% transaction fee for all GrabPay transactions.