Your one-stop learning centre.
Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.
Get Ready
- Changing your store hours
Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.
- Manage employees with user roles
Set the right level of access in the app for different employees. Learn how this protects sensitive information and keeps everyone productive.
- Understand the merchant code of conduct
Learn about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.
Start Selling
- How to manage orders efficiently
Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.
- How to change an order
What happens when a consumer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.
- Handling busy periods
Stay efficient even when things get busy. Learn how to change your store status to have more time to prepare food and manage expectations for both delivery-partners and consumers.
- How to change an item’s availability
If an item runs out at the last minute, act fast and update it on your menu so consumers won’t be able to order it. Learn how in this video.
- Resolve common order issues
Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.
- Prepare and cook food safely
Learn from the best practices on how to prepare, cook and reheat food safely.
Begin Training (English) | Begin Training (Bahasa Melayu)
- Practise personal hygiene in the kitchen
Learn how to maintain personal hygiene in the kitchen to prevent food safety incidents.
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- Prevent food contamination
Understand how food contamination happens and what you can do to prevent it.
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- Improve food packaging
Learn from best practices on how to prevent food spillage when orders are delivered.
Grow Your Business
- Use social media to increase brand awareness
Get easy tips on how to connect with consumers on social media, make your restaurant seen, and turn your fanbase into sales.
- Tips on creating an appealing menu
Learn how to use photos, descriptions, and other nudges to convert more consumers
