Comprehensive insurance protection, on and off-the-job

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Group Personal Accident is a free insurance exclusive for Grab partners to ensure they are protected while on the job. This insurance plan is automatically provided when Grab partners are active on a Grab job. Both you and your passengers are covered up to RM40,000* for accidental death, permanent disability, burns and medical expenses.
* Terms & conditions apply

Coverage: Personal Accident, Life, Permanent Disability
Coverage Eligibility: Grab partners, Passengers
Steps to claim:

1. Download and complete the Personal Accident claim form
2. Submit the form with the relevant supporting documents within 30 days after the accident (refer to documents checklist below according to your specific case type)
   a. Online submission, email to: A&HClaimsConnect.MY@Chubb.com
   b. Hard copy submission, post to:

Attn: A&H Claims Department

Chubb Insurance Malaysia Berhad
Registration Number: 197001000564 (9827-A)
Wisma Chubb
38, Jalan Sultan Ismail
50250, Kuala Lumpur
Malaysia

Customer Service Hotline: +60(3) 2058 3000 / 1800 883 226
(Mon –Fri 8.30am –5.30pm, excluding public holidays)

Email: Inquiries.MY@chubb.com 

Documents checklist:
Accidental Death Claim

1. A completed Personal Accident claim form
2. Death Certificate
3. Police Report
4. Post Mortem/Autopsy and Toxicology Report
5. Supporting proof of circumstances of death – including witness reports and newspaper articles (if available)
6. Copy of driver’s license (if road traffic accident is involved)
7. Incident Report lodged with Grab (including Trip Booking ID)

Permanent Disablement Claim

1. A completed Personal Accident claim form
2. Police Report
3. Details of how and where the accident occurred and the injuries sustained
4. All relevant Medical Reports from the attending Physician stating diagnosis or reason for treatment
5. Copy of driver’s license (if road traffic accident is involved)
6. Incident Report lodged with Grab (including Trip Booking ID)

Burns (Third Degree) Claim

1. A completed Personal Accident claim form
2. Police Report
3. Details of how and where the accident occurred and the injuries sustained
4. All relevant Medical Reports from the attending Physician stating diagnosis and degree of burns
5. Copy of driver’s license (if road traffic accident is involved)
6. Incident Report lodged with Grab (including Trip Booking ID)

Accidental Medical Expenses Reimbursement (AMER) Claim

1. A completed Personal Accident claim form
2. Original Medical Bills and Receipts
3. All relevant Medical Reports from the attending Physician stating diagnosis or reason for treatment
4. Details of how and where the accident occurred and the injuries sustained
5. Police Report, if applicable
6. Incident Report lodged with Grab (including Trip Booking ID)

Claims – Standard Operating Procedure

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Personal Accident Plus is a low-cost insurance plan specially designed for our Driver & Delivery-Partners to keep them and their family safe anytime, anywhere. With the right plan, this insurance can cover Grab partners, their spouse and kids up to RM300,000* for on and off-the-job accidental death and permanent disability.
* Terms & conditions apply

Coverage: Personal Accident, Life, Permanent Disability
Coverage Eligibility: Grab partners, Spouse, Dependent Children (under 19 years old or under 23 years old and a full-time student)
Steps to claim:

1. Download and complete the Personal Accident claim form
2. Submit the form with the relevant supporting documents within 30 days after the accident (refer to documents checklist below)
   a. Online submission, email to: A&HClaimsConnect.MY@Chubb.com
   b. Hard copy submission, post to: 

Attn: A&H Claims Department
Chubb Insurance Malaysia Berhad
Registration Number: 197001000564 (9827-A)
Wisma Chubb
38, Jalan Sultan Ismail
50250, Kuala Lumpur
Malaysia

Customer Service Hotline: +60(3) 2058 3000 / 1800 883 226
(Mon –Fri 8.30am –5.30pm, excluding public holidays)

Email: Inquiries.MY@chubb.com 

Documents checklist:

1. A completed Personal Accident claim form
2. Original receipts for any expenses that are being claimed
3. Any reports that have been obtained from the police, a carrier or other authorities about an accident, loss or damage
4. Any other documentary evidence required by Chubb under this Policy that is reasonably required to assess the claim such as any additional medical or other certificates/reports/documents. 

Click here for more info

Insurans Kemalangan RPG 24/7 is a free insurance exclusive for Grab delivery-partners to keep you safe anytime, anywhere, even when you’re not on any Grab jobs. This insurance plan is automatically provided to active delivery-partners*. 

* Subject to fulfilment of minimum performance criteria.

Coverage: Personal Accident, Life, Permanent Disability, Post Death
Coverage Eligibility: Grab delivery-partners only
Insurance Panel: General Practitioner Clinics, Specialist Clinics, Hospitals
Steps to claim:

1. Download and complete the Personal Accident claim form
2. Submit the form with the relevant supporting documents within 30 days after the accident (refer to documents checklist below)
   a. Online submission, email to: A&HClaimsConnect.MY@Chubb.com
   b. Hard copy submission, post to: 

Attn: A&H Claims Department
Chubb Insurance Malaysia Berhad
Registration Number: 197001000564 (9827-A)
Wisma Chubb
38, Jalan Sultan Ismail
50250, Kuala Lumpur
Malaysia

Customer Service Hotline: +60(3) 2058 3000 / 1800 883 226
(Mon –Fri 8.30am –5.30pm, excluding public holidays)

Email: Inquiries.MY@chubb.com 

Documents checklist:

Accidental Death Claim

1. A completed Personal Accident claim form
2. Death Certificate
3. Police Report
4. Post Mortem/Autopsy and Toxicology Report
5. Supporting proof of circumstances of death – including witness reports and newspaper articles (if available)
6. Copy of driver’s license (if road traffic accident is involved)
7. Incident Report lodged with Grab (including Trip Booking ID)

Permanent Disablement Claim

1. A completed Personal Accident claim form
2. Police Report
3. Details of how and where the accident occurred and the injuries sustained
4. All relevant Medical Reports from the attending Physician stating diagnosis or reason for treatment
5. Copy of driver’s license (if road traffic accident is involved)
6. Incident Report lodged with Grab (including Trip Booking ID)

Burns (Third Degree) Claim

1. A completed Personal Accident claim form
2. Police Report
3. Details of how and where the accident occurred and the injuries sustained
4. All relevant Medical Reports from the attending Physician stating diagnosis and degree of burns
5. Copy of driver’s license (if road traffic accident is involved)
6. Incident Report lodged with Grab (including Trip Booking ID)

Accidental Medical Expenses Reimbursement (AMER) Claim

1. A completed Personal Accident claim form
2. Original Medical Bills and Receipts
3. All relevant Medical Reports from the attending Physician stating diagnosis or reason for treatment
4. Details of how and where the accident occurred and the injuries sustained
5. Police Report, if applicable
6. Incident Report lodged with Grab (including Trip Booking ID)

Claims – Standard Operating Procedure

Click here for more info

Grab Daily E-hailing Insurance is a daily-renewable coverage plan that provides protection to Grab Partners for 24 hours whenever they are online and driving with Grab for transport jobs. This provides them with the flexibility to only purchase the insurance whenever they are online, without the need for an annual e-hailing insurance. 

Grab has partnered with a range of selected insurance companies to offer an innovative and flexible product that is suitable for our driver-partners. 

Coverage: Personal Accident, Life, Vehicle Repair
Coverage Eligibility: Grab driver-partners only
Steps to claim:

1. Contact Grab Support to obtain your selected insurer’s contact details. 
2. Contact your selected insurer for advice on next steps and documents to submit.  

Documents checklist:
Subject to advice from respective insurers.