Terms of Service: Transport, Delivery and Logistics
Latest updated: 01 July 2024
TERMS OF USE
1. Introduction
1.1. Please read these Terms of Use carefully. By using the Service (as defined), you agree that you have read and understood the terms in these Terms of Use which are applicable to you. These Terms of Use and the Grab Policies (as defined) constitute a legally binding agreement (the “Agreement”) between you and Grab (as defined). The Agreement applies to your use of the Service (as defined) provided by Grab. If you do not agree to the Terms of Use please do not use or continue using the Application or the Service.
1.2. Grab may amend the terms in the Agreement at any time. Such amendments shall be effective within seven (7) days from the notification by Grab’s notice to you or once they are posted on the Grab website or the Application. It is your responsibility to review the Terms of Use regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.
1.3. If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found on the Grab website as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Use in the Alternate Country.
1.4. Grab is a technology company which provides a platform for users to view or obtain Services PROVIDED BY third party providers. Grab’s role is merely to link the user with such third party provider or to enable users to view information in respect of the third party providers’ goods / services. Grab is not responsible for the acts and/or omissions of any Third Party Provider, and any liability in relation to such Services or information relating to the same shall be borne by the Third Party Provider. Third Party Providers shall not represent to be an agent, employee or staff of Grab and the solutions provided by third party providers shall not be deemed to be provided by Grab.
2. Definitions:
In these Terms of Use, the following words shall have the meanings ascribed below:
2.1. “Application” means the relevant mobile application(s) made available for download by Grab (or its licensors) to Users and Third Party Providers respectively;
2.2. “Grab” means:
2.2.1. Grab (Cambodia) Co Ltd; or
2.2.2. in relation to Grab for Business, the entity stated at the Grab for Business account sign-up page;
2.3. “Grab Policies” means the following:
2.3.1. the Privacy Policy;
2.3.2. the Grab Driver / Delivery Partner Code of Conduct or the Grab Customer Code of Conduct as may be applicable; and
2.3.3. all other forms, policies, notices, guidelines, frequently asked questions (FAQs), or agreements provided to or entered into by you from time to time;
2.4. “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;
2.5. “Platform” means Application, Software and any other platform, portal or website that Grab owns, operates or otherwise makes available to Users and/or Third Party Providers for the purposes of or in connection with the Service and/or Solutions;
2.6. “Privacy Policy” means our privacy policy accessible at Privacy Policy as amended from time to time;
2.7. “Service” means the linking of Users to Third Party Providers through the Application, Platform and/or Software, as may be applicable;
2.8. “Software” means any software associated with the Application which is supplied or made available for download and installation by Grab;
2.9. “Solutions” means the following services which are made available to Users through the Service (each a “Solution”):
2.9.1. GrabTaxi;
2.9.2. Grab for Business;
2.9.3. GrabMart;
2.9.4. Any such other services which Grab may make available from time to time, including but not limited to, GrabBike, Tuk Tuk, Remorque;
2.10. “Third Party Provider” means the independent third parties who provide the Solutions to Users through the Service;
2.11. “User” means any person who uses the Application, Platform and/or Software to search for and obtain the Solutions; and
2.12. “User Charges” shall mean charges incurred by Users for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions.
3. Representations, Warranties and Undertakings
3.1. By using the Service, you represent, warrant / undertake that:
3.1.1. You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old as of the first date that you start using the Service. You cannot enter into the Agreement if you are below eighteen (18) years old;
3.1.2. All the information which you provide shall be true and accurate;
3.1.3. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;
3.1.4. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;
3.1.5. You will not try to interrupt or harm the Service, Application and/or the Software in any way;
3.1.6. You will not attempt to commercially exploit any part of the Application without our permission, including without limitation to modifying any of the Application’s content in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose without our permission;
3.1.7. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;
3.1.8. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;
3.1.9. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
3.1.10. You will not use the Application and/or the Software to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;
3.1.11. When using the Service, you agree to comply with all laws applicable to you and/or your use of the Service;
3.1.12. You will not copy, or distribute the Software or other content without written permission from Grab;
3.1.13. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
3.1.14. You will only use an access point or data account which you are authorized to use;
3.1.15. You agree that the Service is provided on a reasonable effort basis;
3.1.16. You agree that your use of the Service will be subject to Grab’s Privacy Policy as may be amended from time to time;
3.1.17. You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place;
3.1.18. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement; and
3.1.19. You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud Grab or to disrupt the natural functions of the Application.
3.2. If you are a Third Party Provider, you further represent, warrant / undertake that:
3.2.1. If applicable, you possess a valid driver’s license and are authorized to operate a motor vehicle and have all the appropriate licenses, approvals and authority to provide transportation services for hire to third parties in the jurisdiction in which you use the Service;
3.2.2. If applicable, you own, or have the legal right and authority to operate the vehicle (the “Vehicle”) which you intend to use when accepting Users, and such Vehicle is in good operating condition and meets the industry safety standards for Vehicles of its kind;
3.2.3. If applicable, you will use the appropriate road safety equipment;
3.2.4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the transportation service provided by you;
3.2.5. You shall obey all local laws related to the operation of a taxi service and will be solely responsible for any violations of such local laws;
3.2.6. You shall not contact Users for purposes other than in connection with the Service;
3.2.7. You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Application, or any other customer of Grab, including without limitation to any user account not owned by you, to its source, or exploit the Application or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Application;
3.2.8. You are aware that when responding to Users, standard telecommunication charges may apply which shall be solely borne by you;
3.2.9. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement; and
3.2.10. You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Users. You are strictly forbidden to use the Service for other purposes such as but not limited to data mining of Grab’s information or information related to the Application or the Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service other than for the purpose for which it is intended to be used.
3.3. If you are a User, you further represent, warrant / undertake that:
3.3.1. Your use of the Service is for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (the “Minor”), in which case you shall assume primary responsibility of the Minor;
3.3.2. You will not use the Application, Platform and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
3.3.3. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service. You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the Third Party Provider is entitled to cancel your booking and you may be charged a cancellation fee;
3.3.4. You shall not contact the Third Party Provider for purposes other than the Service;
3.3.5. You shall not intentionally or unintentionally cause or attempt to cause damage to the Third Party Provider or the Vehicle;
3.3.6. Where applicable, you will not create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Application or Platform except for your personal, non-commercial use;
3.3.7. Where applicable, you will not copy any content displayed through the Application or Platform, including any third party product content and reviews, for republication in any format or media;
3.3.8. You acknowledge and agree that only one (1) account can be registered on one device;
3.3.9. You are aware that when requesting Solutions by SMS or by using the Service, standard telecommunication charges will apply; and
3.3.10. You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account.
4. Compatibility
Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Application, Platform and/or Software. While we continuously develop the Application, Platform and/or Software in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Application, Platform and/or Software is likely to be accessed from, we do not warrant compatibility of the Application, Platform and/or Software with specific mobile devices or other hardware.
5. License Grant and Restrictions
5.1. Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Application and/or the Software to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.
5.2. You shall not:
5.2.1. license, sublicense, sell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;
5.2.2. modify or make derivative works based on the Application and/or the Software;
5.2.3. “mirror” the Application / Software on any other server or wireless or internet-based device;
5.2.4. except to the extent such restriction is prohibited under applicable law, disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, this Application or any software or services made available on or through the Application;
5.2.5. use any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, (a) to unduly burden or hinder the operation and/or performance of the Application; (b) to conduct data mining or scraping activities, or (c) in any way reproduce or circumvent the navigational structure or presentation of the Application or its content;
5.2.6. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights;
5.2.7. remove any copyright, trademark or other proprietary rights notices contained on the Application or Platform; or
5.2.8. use the Application to: (a) send spam or otherwise duplicative or unsolicited messages; (b) send, post or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children, violative of any third party rights or otherwise in breach of the applicable laws and/or Grab Policies such as the Review Guidelines and Guideline on Inappropriate and Sensitive Online Content: GrabAds and GrabFood; (c) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfere with or disrupt the integrity or performance of the Application or the data contained therein; (e) attempt to gain unauthorized access to the Application or its related software, systems or networks; (f) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; or (g) engage in any conduct that could possibly damage our reputation or amount to being disreputable.
6. Payments
6.1 For Third Party Providers:
6.1.1 The fee that you pay Grab for the Service are due immediately and are non-refundable (“Service Fee“). Subject to any limit stipulated by the applicable law, the Service Fee shall be a percentage of the User Charges, as determined by Grab from time to time. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Application / Platform, our decision to terminate or suspend your access to the Application / Platform, disruption caused by the Service whether planned, accidental or intentional, or any reason whatsoever.
6.1.2 YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF DIRECTORY CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.
6.1.3 Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Users whereby these promotional offers shall accordingly be honored by you. Grab may change the Service Fee at any time at its sole discretion.
Payment by Users
6.1.4 Users may pay for your provision of the Solution immediately upon completion of or confirmation of a booking for a Solution, as the case may be, by cash or cashless method(s) such as by credit or debit card (the “Card”). All payments due to you for your services, including tips (where applicable), will be channelled to you in the agreed quantum in due course.
6.1.5 Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the User breached any term in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment to you.
6.2 For Users:
6.2.1 Once you have completed using the Service, you are required to make payment in full to the Third Party Provider by selecting one of the payment methods available to you on the Application. Any payment pursuant to such selection is non-refundable and irrevocable.
6.2.2 You may choose to pay the Third Party Provider for the provision of the Solution by cash or by Card, where available.
6.2.3 In the event that you choose to pay for the Solution by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
6.2.4 You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
6.2.5 You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card or GrabPay Credits balance, in order to verify your payment method via your Card or GrabPay Credits balance. The aforesaid authorization hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or GrabPay Credits.
6.2.6 In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
6.2.7 If the tipping feature is available, you may have the option to pre-set a default “tip” amount of your choosing when you register for the Service. This will automatically be included in the User Charges after the Solution has been provided and given to the Third Party Provider unless you choose to change the amount or remove the tip.
6.2.8 Grab may suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where Grab reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where Grab reasonably believes you to be in breach of this Agreement.
6.2.9 Grab may forfeit your GrabPay Credits where it is reasonably believes that your use of the Service may be fraudulent, illegal or involves any criminal activity, or that you have breached any term in this Agreement.
6.2.10. You agree that you will cooperate in relation to any financial crime screening that is required and to assist Grab in complying with any prevailing laws or regulations in place.
6.2.11 You shall be responsible to resolve any disputes with your Card Company on your own.
7. Cancellation
7.1 For Third Party Providers:
7.1.1 The Users rely on you for provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Users’ bookings will impair the Users’ experience and negatively impact the reputation and branding of Grab.
7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.
7.2 For Users:
7.2.1 You may cancel your request for transportation services at any time before you commence your ride with the Third Party Provider that has been matched with you by the Service.
7.2.2 If you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy.
7.2.3If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab via the Help Centre for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the Card that you used for the journey, or the GrabPay Credits or such other method as is deemed reasonable by Grab, for cash payments.
8. GrabRewards Loyalty Program and Promotions for Users
8.1. If you are a User using the Application, you will automatically be a member of the loyalty program named “GrabRewards Loyalty Program” operated by Grab and / or its affiliate companies. As a member of the GrabRewards Loyalty Program, you will gain access to such benefits as e-vouchers, promotions, discounts, free gifts, promotional codes and other benefits as may be offered by the Grab and / or third party merchants as shown on. The catalog rewards that are made available from time to time in the Application. You can find out more about the GrabRewards Loyalty Program at https://www.grab.com/kh/rewards/.
8.2. From time to time, Grab may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans, or other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, limits and/or availability. Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers. Unless otherwise stated, Vouchers can only be used on our Platforms. Vouchers are non-transferable, non-exchangeable and non-refundable and cannot be exchanged for cash. Grab reserves the right to withdraw, amend and/or alter any part of the terms and conditions of the promotions and subscriptions at any time without any prior notice. Grab reserves the right to void, discontinue or disqualify any user from any promotion or subscription plan without prior notice to any user, in the event a user breaches any part of these Terms of Use.
8.3. Grab may at its sole and absolute discretion and without prior notice to you, reject your request to redeem points for any reason whatsoever, including without limitation, where:
9. Ratings
9.1.Users and Third Party Providers may be allowed to rate each other in respect of Solutions provided.
9.2.Every rating will be automatically logged onto Grab’s system and Grab may analyse all ratings received. Grab may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.
10. Complaints
10.1 Any complaints between Third Party Providers and Users must be taken up with each other directly.
10.2 Please contact our Help Centre if you have any questions or comments in relation to the Platform.
11. Repair and Cleaning Fees for Users
Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Third Party Provider’s Vehicle as a result of your misuse of the Service or breach of the Terms of Use herein. Grab may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Third Party Provider via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Third Party Provider has been verified by Grab.
12. GrabLite
Notwithstanding any other terms in the Agreement, and in our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, Grab has introduced ‘GrabLite’. GrabLite is a basic version of the Application which allows you to continue to make bookings during a downtime of the Application. In the event of a downtime, the Application will automatically switch to the GrabLite version without any action on your part. Being a basic version, GrabLite will have some differences in its features and application compared to the Application. The following are the differences that you should be aware of:-
12.1 Only GrabCar. Under GrabLite, only GrabTaxi will be available for booking.
12.2 Fixed Fares. A ride booked via GrabLite shall have fixed fare only irrespective of the type of transport / vehicles. The fixed fare will be shown on the GrabLite Application after you have keyed in your location and destination.
12.3 Cash Payment Only. As a stripped-down version of the Application, rides made via GrabLite shall be paid by cash only. GrabLite is unable to accept payments by GrabPay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare.
12.4 Manual Key-In. You are required to manually key-in your pick-up location and destination.
12.5 Number Masking. Under GrabLite, there will be no phone number masking. This means that phone number will be available to the Service Providers. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.
12.6 No GrabRewards Points. Any ride booked via GrabLite will not be entitled to any GrabRewards Points.
12.7 No Chat Function. The chat function in GrabLite will be disabled. Therefore, the only means of communication with the Third Party Providers will need to be conducted via phone calls.
12.8 Other Stripped-Down Functionalities. As a stripped-down version of the Application, GrabLite will not show the estimated time of arrival of your booking. Any promos that are running when GrabLite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.
13. Point of Interest Contributions
13.1. This section applies to Users’ and Third Party Providers’ submission of Point of Interest (“POI”) locations to the map in the relevant Application.
13.2. Submission requirements: When submitting a POI, you are required to provide POI content such as the name, address and category of the POI. You may also provide additional POI content such as images of the POI and relevant additional details (“POI Content”).
13.3. Prohibited content: You shall ensure that all POI Content submitted:
13.3.1. is not inaccurate, fake or spam;
13.3.2. is not defamatory, obscene, discriminatory, provocative, derogatory, harmful, offensive or otherwise objectionable;
13.3.3. does not contain irrelevant content such as political or personal opinions;
13.3.4. does not offer or promote the sale of any regulated or prohibited items or services, including but not limited to tobacco, drugs, gambling, weapons, medical services and adult services;
13.3.5. does not refer to, promote or depict sexually explicit content, abusive images and/or images of minors, violence, terrorism or any other harmful behaviour or illegal conduct;
13.3.6. does not contain personal/sensitive data or images of any person;
13.3.7. does not contain images of protected areas, publicly inaccessible locations or restricted areas, or areas where photography and filming are not permitted (e.g. immigration checkpoints, military compounds, interiors of private residences); and
13.3.8. is not copied or stolen, and does not infringe upon third party intellectual property rights.
13.4. Acceptance, rejection or removal of POI: Grab may, at its sole discretion and at any time without notice to you:
13.4.1. accept or reject any POI Content submitted;
13.4.2. amend or redact any accepted POI or POI content; and
13.4.3. remove any POI or POI Content.
13.5. Rewards: Grab may provide incentives or rewards for accepted POI Content submissions from time to time, as notified to you in the Application.
13.6. License: By submitting a POI,
13.6.1. you are solely responsible for your conduct and any data, text, information, names, images, graphics, photos, imagery and other content that you submit, post display on or via the Application. Grab does not claim ownership of any POI Content that you post on or through the Application;
you have no obligation to provide any content to Grab. However, if you choose to upload or share content, you represent and warrant that you have the requisite permissions to submit the POI and the POI Content;
13.6.2. you grant Grab an irrevocable, worldwide, non-exclusive and royalty-free license to host, reproduce, distribute, communicate, publish, use, sub-license, modify and create derivative works based on the POI and POI content;
13.6.3. POI or POI Content that contains publicly-available factual information, such as the name of a business is not covered under the scope of this license; and
13.6.4. This license lasts for as long as your POI content is protected by intellectual property rights.
13.7. Amendment or removal requests: You may submit requests to amend or remove POIs or POI content through the Application. Grab will assess on a case by case basis whether to accede to such requests at Grab’s sole discretion.
13.8. Satellite street view images: When submitting or viewing POIs in the Application, you may be able to view satellite street view images (“Satellite Images”). You acknowledge and agree that:
13.8.1. all right, title and interest in the Satellite Images, including all corrections, enhancements, modifications or intellectually property rights belong to Grab’s third party vendor(s) or such vendor’s suppliers;
13.8.2. you shall not distribute, sub-license, rent, sell, lease, loan the Satellite Images to any third party, or otherwise use or reproduce the Satellite Images for any purpose not expressly permitted by Grab, including any commercial purpose;
13.8.3. you shall not remove, bypass or circumvent any electronic or other protection on the Satellite Images;
13.8.4. you shall not download or save the Satellite Images onto any device;
13.8.5. you shall not alter, obscure or remove any copyright notice, copyright management information, trademark or proprietary legend contained in or on the Satellite Images;
13.8.6. all Satellite Images are provided “as is” without any warranty of any kind, including any warranty of fitness for purpose, non-infringement or non-misappropriation of intellectual property rights of a third party, accuracy, content or results; and
13.8.7. neither Grab nor its vendor(s) shall be liable for any loss or damage of any nature howsoever arising out of or in relation to your access or use of the Satellite Images.
14. Intellectual Property Ownership
14.1. Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service as well as any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the same. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Platform, or any intellectual property rights owned by Grab and/or its licensors. Grab’s name, Grab’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of Grab or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term ”Platform” herein shall include its respective components, processes and design in its entirety.
14.2 You may be able to submit your content or make your content publicly available via or otherwise in relation to certain feature(s) of the Platform. Save where otherwise specified in the Agreement, Grab does not claim ownership of the content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, worldwide, perpetual, non-exclusive, unrestricted right and license to host, store, use, reproduce, modify, edit, adapt, translate, create derivative works of, publish, publicly perform or display, distribute, sublicense, or otherwise provide to others, your content (including without limitation name and/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose; and (b) undertake that you have the right to grant us such licence and shall remain responsible for the content you provided. For the avoidance of doubt, you also grant to Grab the right (though you acknowledge and agree that Grab shall not be so obliged) to use your name and/or likeness in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you. Should you wish to request removal of any of the content, you may contact Grab’s Help Centre to submit such a request. Where the content you submitted is a review, the Review Guideline shall additionally apply.
15. Taxes
15.1. You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Grab to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
15.2. If you are a Third Party Provider, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.
16. Confidentiality
16.1. You shall maintain in confidence all information and data relating to Grab, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Grab (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Grab, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Grab’s prior written consent, disclose such information to any third party nor use it for any other purpose.
16.2. The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:
16.2.1. was at the time of receipt already in your possession;
16.2.2. is, or becomes in the future, public knowledge through no fault or omission on your part;
16.2.3. was received from a third party having the right to disclose it; or
16.2.4. is required to be disclosed by law.
17. Data Privacy and Protection Data Protection Policy
17.1. Grab collects and processes your Personal Data in accordance with its Privacy Policy. The Privacy Policy applies to all of Grab’s Services and its terms are made a part of this Agreement by this reference.
17.2. Where applicable, you agree and consent to Grab, its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing Personal Data as further described in our Privacy Policy.
17.3. You acknowledge that Grab may disclose Personal Data of other individuals to you in the course of your use of Grab’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Grab, and not for any other unauthorized purposes.
18. Third Party Interactions
18.1. During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and / or services through the Platform or Application. Any such communication or agreement is strictly between you and the applicable third party and Grab and its licensors shall have no liability or obligation for any such communication or agreement. Neither Grab nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform or Application, and in no event shall Grab, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or third party providers. Certain third party providers of transportation, goods and / or services may require your agreement to additional or different terms of use and privacy policies prior to your use of or access to such goods or services, and Grab is not a party to and disclaims any and all liability and / or arising liability from such agreements between you and the third party providers. You are aware that such additional or different terms of use and privacy policies may apply to your use of such third party services. Grab is not liable for any information that you provide or authorize us to provide to a third party, or for such a third party’s collection, use and disclosure of such information.
18.2. Grab may rely on third party advertising and marketing provided through the Service and other mechanisms to subsidize the Service and / or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe or update your privacy settings. You agree and allow Grab to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service and / or advertising or marketing materials provided by third parties through the Service.
18.3. We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties or otherwise display content or material provided by third parties (the ” Third Party Content“). Such Third Party Content is not under our control and we are not responsible or liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or consequences of accessing, any linked website. Any hyperlinks to any other website or content is not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk. Please approach our Help Centre should you have any questions or concerns about any of the Third Party Content.
18.4. You acknowledge that the Application utilises and modifies search results from Google Maps services and content, and that by using the Application, you agree to comply with (1) the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html ; (2) the Google Privacy Policy at https://www.google.com/policies/privacy/; and (3) the Google Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/. You further agree that when using the Application you shall not:
(a) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble or otherwise attempt to extract any of the source code of Google Maps;
(b) sublicense, transfer or distribute Google Maps;
(c) sell, resell or otherwise make Google Map available to a third party as part of a commercial offering that does not have material value independent of Google Maps; or
(d) access or use Google Maps in a manner that is illegal or which is likely to result in a circumvention of any fees payable to Google.
19. Indemnification
By agreeing to the Terms of Use upon using the Service, you agree that you shall indemnify and hold Grab, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and / or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform, Software and / or the Application in your deal with the Third Party Providers or Users (as the case may be), third party merchants, providers, partners, advertisers and / or sponsors, or (b) your violations or breach of any of the Terms of Use , any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or (c) your violations of any rights of any third party, including Third Party Providers or Users arranged through the Service, or (d) your use or misuse of the Service, the Platform, Software and / or the Application; and (e) where applicable, your ownership, use or operation of any Vehicle, including your provision of Solutions to Users through the Service where applicable.
20. Disclaimer of Warranties
20.1. Grab makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Software, Application or Platform. Grab does not represent or warrant that (a) the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, or (d) the quality of any products, services, information or other materials purchased or obtained by you through the Platform will meet your requirements or expectations. The Service and the Platform as well as the related content are provided to you strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.
20.2. Grab makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Third Party Providers or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Third Party Providers and shall have no recourse to Grab in respect of the same.
21. Internet Delays
THE SERVICE, PLATFORM, APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. GRAB IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.
22. Limitation of Liability
22.1. UNLESS OTHERWISE STATED, AND TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS AGAINST GRAB BY YOU SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. GRAB AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE, INCLUDING BUT NOT LIMITED TO:
22.1.1.LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
22.1.2.THE USE OR INABILITY TO USE THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;
22.1.3.ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING; OR
22.1.4.AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE;
22.1.5.EVEN IF GRAB AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
22.2. GRAB DOES NOT AND WILL NOT ASSESS NOR MONITOR THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY THIRD PARTY PROVIDERS INCLUDING THIRD PARTY PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY PROVIDERS INCLUDING THIRD PARTY PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.
22.3. GRAB WILL NOT BE A PARTY TO DISPUTES, OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND THIRD PARTY PROVIDERS INCLUDING THIRD PARTY PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CUSTOMER WITH A CURRENT CORPORATE ACCOUNT WITH GRAB, GRAB CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION.
22.4. THE QUALITY OF THE SOLUTIONS SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY PROVIDER WHO ULTIMATELY PROVIDES SUCH SOLUTION TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.
23. Notice
23.1. Grab may give notice through the Application, electronic mail to your email address in the records of Grab, or by written communication sent by registered mail or pre-paid post to your address in the record of Grab. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Grab (such notice shall be deemed given when received by Grab) by letter sent by courier or registered mail to Grab using the contact details as provided in the Application.
24. Assignment
24.1. This Terms of Use as modified from time to time may not be assigned by you without the prior written approval of Grab but may be assigned without your consent by Grab. Any purported assignment by you in violation of this section shall be void.
25. Dispute Resolution
25.1. This Agreement shall be governed by Cambodian laws, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Cambodia to which you hereby agree to submit to.
25.2. In the event that the law in an Alternate Country does not allow jurisdiction to be that of the courts of Cambodia or where judgment of a Cambodian court is unenforceable in the Alternate Country, unresolved disputes shall be referred to the Singapore International Arbitration Centre (the “SIAC”), in accordance with the Rules of the SIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of SIAC in accordance with the Rules.
26. Relationship
Nothing contained in these Terms of Use shall be construed as creating any agency, employment, partnership, or other form of joint enterprise with Grab.
27. Severability
If any provision of the Terms of Use is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
28. No Waiver
The failure of Grab to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision.
29. Entire Agreement
This Agreement comprises the entire agreement between you and Grab and supersedes any prior or contemporaneous negotiations or discussions.
30. Suspension and Termination
You agree that we may do any of the following, at any time, without notice: (a) to modify, suspend or terminate operation of or access to the Application, or any portion of the Application (including access to your Account and/or the availability of any products or services), for any reason; (b) to modify or change any applicable policies or terms; and (c) to interrupt the operation of the Application or any portion of the Application (including access to your Account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. We shall not be required to compensate you for any suspension or termination.
31. No Third Party Rights
This Agreement does not give rights to any third parties who are not party to this Agreement.
1. GrabFood
1.1 GrabFood Merchant
As a GrabFood Merchant, in addition to the foregoing provisions applicable to you, you are subject to and be bound by GrabFood Merchant General Terms & Conditions (“Merchant Terms“) and also any agreement which you have entered into with Grab.
1.2 Creation and Monitoring of Self-Funded Marketing Activities
Creation and monitoring of self-funded marketing activities is a self-serve service available in the Marketing Manager Services platform. In the event you choose to utilize such self-serve services, you shall comply and be subject to the terms stipulated under Marketing Manager Service Terms.
2. Grab for Business
If you are Corporate User who uses Grab for Business Service and its Portal shall be subject to and be bound by Grab for Business: Terms and Conditions.
Point of Interest Contributions