Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and private information.
Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay Wallet, or if suspicious activity is detected.
Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.
For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.
Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.
Your identity and personal information are protected across all communication channels - GrabChat, VOIP Calls, and Direct Calls (number masking).
Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.
All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.
You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.
Instantly block a lost or misplaced GrabPay Card from within the Grab app.
GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.
Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners.
Make every trip worry-free by enabling audio recording during a ride. The recording will be encrypted and only reviewed should a safety incident arise.
Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’.
We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.
Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.
Driving for hours can be physically demanding, so if drivers have exceeded the recommended threshold of hours, timely reminders to get sufficient rest will be sent.
Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.
Make a report about the safety and quality of the food delivered to you, and provide feedback to help us and our merchant-partners improve.
These policies help create a safer everyday for everyone.
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