300,000 women and PWD partners by 2030

The GrabAccess Programme aims to empower Partners With Disabilities in Southeast Asia to earn an income, creating opportunities for all.

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Grab’s Impact in 2024

5,140

active Partners With Disabilities*

*See 2024 ESG Report for more details

>2x

Partners With Disabilities since 2021, achieved the target to double our 2021 baseline one year early

Pillars of GrabAccess Programme

Pillar 1
Pillar 2
Pillar 3
Custom Benefits
Accessibility Tools
Community Building
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Free Onboarding Gear

In Indonesia, onboarding gear such as helmets and jackets are provided to Partners With Disabilities. This helps lower the barrier of entry to join the Grab platform.

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Tailored commission

Special commission structures — such as those implemented in Thailand, Malaysia, Singapore, Vietnam, and Cambodia — are designed for driver-partners officially recognised as PWDs by local regulatory bodies.

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Subsidising licensing

In Malaysia, Grab subsidises the full cost of the Public Service Vehicle (PSV)  license for PWDs, a mandatory e-hailing license.

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Meeting the world from the seat of a Partner With Disability

Lai Zhen Sheng, 37, has scoliosis and chronic lung disease. He joined Grab as a driver-partner in 2017, seeking flexible hours that accommodate his condition and provide a stable income for medical and household expenses. Connecting with passengers from diverse backgrounds has been an unexpected joy for him.

“With Grab, I finally found work that supports both my health and my livelihood.”

Lai Zhen Sheng

Grab Driver-Partner With DisabilityMalaysia

Read more about how Grab create inclusive earning opportunities
Dive into Grab’s comprehensive ESG Report and gain valuable insights into Grab’s commitment to sustainability and responsible business practices.
See 2024 ESG Report
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Forward Together


Kontak resmi kantor Grab Indonesia (panggilan hanya bisa dilakukan dari sisi Grab)
Konsumen & Mitra Pengemudi: +62 21 23507078
Mitra GrabMerchant: +62 21 80648787
Tim Cepat Tanggap Grab: +62 21 23507077

Untuk menghubungi Grab Support, gunakan panggilan langsung dari menu Pusat Bantuan di aplikasi Grab.

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