Q: How to earn points when making transactions on Grab?
A: You will earn OVO Points when purchasing GrabFood, GrabMart, Transport (Car & Bike, excluding certain services) and GrabExpress using OVO Cash as the payment method. Please check to the latest OVO Points mechanism table above.
Q: What can I Redeem with OVO Points?
A: You can use OVO Points to pay for GrabBike, GrabCar, GrabExpress, GrabMart & GrabFood services, or redeem them for rewards in the GrabRewards catalog.
Q: Will my OVO Points expire?
A: OVO Points will remain active until the end of the eighteenth (18th) month after the last transaction date. For example, if you earn 100 OVO Points on q January and on 4 January 2024, then both points will expire on 30 June 2025.
Grab Indonesia official contacts (calls can only be made from our side)
Consumers & Driver-partner: +62 21 23507078
Merchant-partner: +62 21 80648787
Grab's Incident Response Team (IRT): +62 21 23507077
To call Grab Support from your side, got to the Help Centre.
