Everywhere, cities are getting more congested. People get by with limited public infrastructure. Accessing basic needs like groceries and meals is time-consuming. Options are limited to what’s nearby, instead of what they want. Through our superapp, we are able to provide consumers with easy access to quality everyday goods and services.
Grab started with the simple mission of making safe and comfortable rides accessible for everyone. Today, we have grown into a household name preferred by everyday consumers in Southeast Asia.
OVO in Grab was launched initially as a digital payment service that enabled consumers to use our app to make seamless cashless payments for rides and food delivery services. Through using OVO as a payment, users could get many benefits such as rewards, discounts, and cashbacks.
Since then, OVO has grown and extended its reach to include digital payments for third-party merchants outside of the Grab app, giving users more convenient payment options. Today, Grab is also proud to offer a suite of tailor-made financial services, including insurance, and financing.
We empower businesses to simplify their operations with Grab’s unified suite of on-demand services. From transport to delivery logistics, businesses are able to improve their productivity, efficiency, security, and save costs and time across their organisation.
Every day, millions of consumers turn on their Grab app looking to ease their everyday life—a perfect opportunity for Grab merchant-partners to serve them.
Our merchant-partners range from street-side hawkers to international brands. As a superapp, we not only provide them with access to a large engaged consumer base, but also equip them with the technology they need to grow their business.
When we first started, our driver-partners only made an earning through transporting passengers. Today, Grab driver-partners can toggle between ride-hailing, food delivery, packages, and groceries—all in one single app. This enables them to maximise their earnings, no matter their schedule.
As the region’s leading superapp with hyperlocal services, Grab is proud to be able to provide more opportunities for people, and will continue on our mission to drive Southeast Asia forward by creating empowerment for everyone.
Learn More
Learn More
Grab Indonesia official contacts (calls can only be made from our side)
Consumers & Driver-partner: +62 21 23507078
Merchant-partner: +62 21 80648787
Grab's Incident Response Team (IRT): +62 21 23507077
To call Grab Support from your side, got to the Help Centre.