Grab’s goal is to reach fully vaccinated* status for all Grab employees and Grab driver- and delivery-partners by the end of 2022*. We are working closely with governments to use our reach and network to ensure greater distribution of vaccines across SEA.
We are subsidising the cost of Covid-19 vaccines for driver- and delivery-partners not covered by national vaccination programmes.
Grab is also providing discounted rides to and from vaccination centres for those requiring assistance—such as the elderly or disabled.
*We recognise that this is dependent on the availability and access of vaccines to our partners and the wider community, and are closely monitoring this.
To help ease the financial burden of driver-partners who are hospitalised due to Covid-19, Grab is providing financial assistance, rental waivers, insurance protection, and earnings support.
We expanded the GrabMart and GrabAssistant services to more countries across the region, allowing our partners to access more earning opportunities through the Grab platform.
Grab provides merchant-partners with support to sustain their business plans, making sure that they not only survive but also stand a chance to thrive during these times.
Grab in collaboration with Bukalapak and Emtek have created #KotaMasaDepan, an acceleration programme to advance micro, small, and medium enterprises (MSMEs) in second and third tier cities through business digitalisation and education.
Through #KotaMasaDepan, MSMEs are expected to be able to reach millions of Grab and Bukalapak users throughout Indonesia, as well as open up new income opportunities by owning a digital store.
Early into the pandemic, Grab launched GrabProtect: a suite of safety and hygiene measures to minimise Covid-19 risk on our transport services.
Passengers and driver-partners must wear a mask at all times. If either is not wearing a mask, either party can cancel the ride and the cancellation penalty fee will be waived. Cancellation reasons are monitored and necessary action is taken to ensure safety standards are enforced.
Driver- and delivery-partners are required to submit an online health and hygiene declaration form through the app before starting the ride or delivery. This is to confirm they do not exhibit Covid-19 symptoms and have adopted necessary safety measures. Driver- and delivery-partners are also required to take a mask selfie before starting their shift.
Consumers can notify delivery-partners via GrabChat to leave their orders at their doorstep, lobby, or specified location.
Consumers are encouraged to choose cashless payments to minimise contact, making every ride and delivery even safer.
Driver- and delivery-partners are advised to frequently disinfect their vehicles and GrabFood delivery bags. Grab has also worked with multiple partners to provide free GrabProtect hygiene kits that include face masks and sanitisers for our partners.
Consumers are able to provide feedback through our in-app ratings and feedback feature on health and hygiene concerns. Their feedback is investigated and necessary action is taken to ensure everyone’s safety.
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Grab Indonesia official contacts (calls can only be made from our side)
Consumers & Driver-partner: +62 21 23507078
Merchant-partner: +62 21 80648787
Grab's Incident Response Team (IRT): +62 21 23507077
To call Grab Support from your side, got to the Help Centre.