How to get a ride
Download
Get the app! We have many services but you'll want to use Transport for airport pick-ups.
Book
Enter your destination in the field and check that your pick-up location is correct. Book the ride that suits your group size and luggage needs.
Go
Follow the in-app directions to meet your driver at the pick up location. You'll be able to communicate with them in the app. So fret not and enjoy the city!
Pick-up points
International
Domestic
International arrivals
- Suvarnabhumi Airport Arrival Exit 4
1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn right.
2. Head towards Gate 4 and turn left to the exit.
3. Meet the driver at the pick-up point in front of Gate 4 (outer lane).
- Suvarnabhumi Airport Arrival Exit 7
1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn left.
2. Head towards Gate 7 and turn right to the exit.
3. Meet the driver at the pick-up point in front of Gate 7 (outer lane).
Domestic arrivals
- Suvarnabhumi Airport Arrival Exit 3
1. From the Arrival Gate Exit (2nd FL.), go straight to Kasikorn Bank Exchange Booth and turn right.
2. Head towards Gate 3 and turn left to the exit.
3. Meet driver at the pick-up point in front of Gate 3 (outer lane).
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I pay for my ride?You can pay with cash, or pay in-app by adding your credit or debit card details. Just choose your preferred method when booking your ride.
- How do I find the pick up point to meet my driver?Follow the image directions in the app, that appear when you book a ride. There may also be signs at the airport to the ride hailing pick up area.
- How do I contact my driver?Tap “Message” in the app and click “Chat” to message your driver. GrabChat has a translation feature for easy communication. Your chat history will be deleted upon completion of your ride.
- Can the driver see my number?No, your driver will only be able to see your name, profile photo, and booking details. If you need to communicate, you can do this through GrabChat in the app.