How to get a ride
Download
Get the app! We have many services but you'll want to use Transport for airport pick-ups.
Book
Enter your destination in the field and check that your pick-up location is correct. Book the ride that suits your group size and luggage needs.
Go
Follow the in-app directions to meet your driver at the pick up location. You'll be able to communicate with them in the app. So fret not and enjoy the city!
Pick-up points
International
International arrivals
- Penang International Airport - Level 1-Multilevel Car Park E-hailing pick up point
1. From the baggage reclaim area proceed to the arrival hall, then exit from Door 1
2. Cross the road toward Multilevel Car Park
3. Cross the road and proceed to to Multilevel Car Park
4. Enter the multilevel Car Park building, turn right, then proceed to the e-hailing area.
5. Continue walking towards the e-hailing area.
6. Meet your Grabcar at pickup location
Domestic arrival
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I pay for my ride?You can pay with cash, or pay in-app by adding your credit or debit card details. Just choose your preferred method when booking your ride.
- How do I find the pick up point to meet my driver?Follow the image directions in the app, that appear when you book a ride. There may also be signs at the airport to the ride hailing pick up area.
- How do I contact my driver?Tap “Message” in the app and click “Chat” to message your driver. GrabChat has a translation feature for easy communication. Your chat history will be deleted upon completion of your ride.
- Can the driver see my number?No, your driver will only be able to see your name, profile photo, and booking details. If you need to communicate, you can do this through GrabChat in the app.